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Sheraton Memphis Downtown Hotel

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Sheraton Memphis Downtown Hotel
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1,049 Reviews from our TripAdvisor Community

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Showing 1,015: English reviews
Hot Springs, Arkansas
Reviewed 9 June 2016 via mobile

We started receiving service as soon as we pulled up to the door. Our bags were loaded on a cart. Check-in was fast and Ericka was very professional and friendly. Our room was close to the elevator (Yay!). The room was spacious and comfortable. The hotel decor is lovely. The downtown trolley stops a few steps out the door. Would...

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Helpful?
Thank Ann W
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Ann, Happy Anniversary and thank you for spending it with us! We appreciate your review and I will personally be thanking Ericka for delivering a great experience to you during your stay. We hope to have you back again soon. Cheers, Dan

Newtown, Connecticut
Reviewed 9 June 2016

I've stayed here several times and the first time was a bit of a disaster, as they were going through a major renovation and also didn't seem to have enough staff to accommodate all the guests. It's improved immensely since then. The staff are very friendly - everyone I came across was polite, friendly and gave great customer service. The...

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Helpful?
Thank kamcalli1
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Kamcalli1 Wow! Thank you so much for the 5 STAR rating! I am so happy to read that we have delivered an excellent experience to you! We strive to be the best hotel in Memphis, it is a lot of work, but I know we can do it! We look forward to having you back in August! If you...

Rocky Top, Tennessee
Reviewed 8 June 2016

My friends and I had a blast at the Sheraton Memphis Downtown. The staff was so helpful and accommodating. We especially appreciated the great attitude and friendliness of Kennen Brooks, the Head of Security. He always manages to be pleasant and concerned about the guests. We left the Sheraton agreeing that Kennen Brooks is the hotel's secret weapon!

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Helpful?
Thank Jeanette-Reynolds
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Jeanette_Reynolds, I have already shared this review with Kennen, and it put a BIG smile on his face! I'm also publishing this in our Daily News Chronicle....so all employees can see it! Thanks so much for taking the time to praise our great Director of Security. I'm glad to read that you had a BLAST at our hotel. Look...

Surrey
Reviewed 7 June 2016

Didn't realise when I booked it that the Sheraton is a chain of decent hotels in the US. Felt quite posh when I checked in! Big open lobby (with escalators!) that led to the bar and restaurant who did a great breakfast buffet. Room was modern and with a bonus view of the Mississippi. Clean, big bathroom with a great...

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Helpful?
Thank Laura Jane M
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Laura Jane M., Many thanks for the 5 STAR rating. It truly means a lot to us as we work very hard every day to deliver great experiences for our guests. Sometimes that's hard to do with 300 employees. Glad you had a wonderful time. I hope you get to visit us again in the future. Cheers, Dan

Scotch Plains, New Jersey
Reviewed 7 June 2016 via mobile

I had an excellent stay. The staff is very pleasant and very good. No complaints. The Cook Convention center is across the street with an overhead bridge connecting. The Main Street Trolley can get you to other parts of Memphis.

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Helpful?
Thank Robert G
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Robert G. Many thanks for the 5 STAR rating. We could not ask for a better compliment. It is always a pleasure knowing that our guests have great experiences with us. Thanks for taking the time to write this review. I can't wait to share it with our team. Hope you get to come back again! Cheers, Dan

Reviewed 7 June 2016 via mobile

The hotel is a large hotel which probably handles a lot of conventions and large groups. Check in was efficient, easy and the person who checked us in was friendly and very helpful. Breakfast was included in the rates and it was a great surprise. Served in the dining room which was very attractive and it was delicious. Grits, oatmeal,...

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Helpful?
Thank Michele V
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Michele V., Thank you so much for your great review. The Chef will be thrilled to read this about the breakfast buffet as his passion is delighting our guests with his culinary skills. My apologies for the low flow shower...it's a new initiative that Sheraton put into place to be more "Green" and energy efficient. We are happy you...

north east uk
Reviewed 6 June 2016 via mobile

Just on edge of all the activity, very central, but less crazy. Starbucks and bar available in large reception area. Plenty of elevators-just key in floor number, and a lift is automatically allocated. We had room on 31st floor 3128, good views over river front. Free wifi in lounge area, not in rooms. computers in lounge area also. The hotel...

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Thank jantNorthEastUk
Starkville, Mississippi
Reviewed 5 June 2016 via mobile

I stayed in a corner room on the 16th floor with club level access. The room was quiet and had a lot of space! The view was great, and the staff was very accommodating. I had dinner at the hotel bar the night I checked in. It was busy and we had a short wait, but we were consistently checked...

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Helpful?
Thank KNic08
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Kylie R., Awesome...thank you so much for the 5 STAR rating! I cannot wait to share this one with the team - especially the Food & Beverage department. We have an excellent culinary team that takes pride in every bite they create. We would love to have you back next time you're in Memphis. Cheers, Dan

Houston, Texas
Reviewed 4 June 2016

Excellent treatment by the server Danielle. She was friendly, courteous and professional. The food was timely and fresh. The atmosphere was pleasant. I would definitely recommend dining during stay at the hotel.

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Helpful?
Thank idineoutalotalways
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Idineoutalotalways, Danielle is going to be very happy to see this review! Thank you so much for taking the time to recognize her for a job well done. So glad you enjoyed the restaurant, food and service. Come back soon! Cheers, Dan

Texarkana, Arkansas
Reviewed 2 June 2016

If this was a $100.00 dollar a night La Quinta or holiday inn express it would have been fine , however I expect much more when you get into the two / two fifty area . Not up to the standards of other hotels in this price range .

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Thank cakeman1

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy outstanding service in the warm, welcoming atmosphere of the Sheraton Memphis Downtown Hotel. Attached to the Memphis Cook Convention Center and located on the vintage Memphis Main Street Trolley line, we provide easy access to some of downtown’s most notable attractions. Our downtown Memphis hotel is within walking distance of numerous government and corporate offices, as well as the Riverwalk, which offers breathtaking views of the Mississippi River. Nearby are museums, sports venues, Graceland, and Beale Street, the heart of the city’s music and entertainment district.Relax in any of our 600 stylish guest rooms and suites, featuring magnificent city views. Get a great night’s sleep in a plush Sheraton Sweet Sleeper™ Bed. Upgrade to a Club Room to get Sheraton Club Lounge access, which includes complimentary breakfast and evening hors d’oeuvres.Stay in touch with the office in our business center. Or take some time for yourself with a swim in our heated indoor pool or a workout in our Sheraton Fitness center.With more than 12,000 square feet of versatile function space, the Sheraton Memphis Downtown Hotel is perfect for productive business meetings as well as elegant wedding receptions. The hotel is also connected to the Memphis Cook Convention Center, which offers more than 350,000 square feet of venues. ... more   less 

Additional Information about Sheraton Memphis Downtown Hotel

Address: 250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
Region: United States > Tennessee > Memphis
Price Range: $212 - $436 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Memphis Downtown Hotel 4*
Number of rooms: 600
Reservation Options:
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Also Known As:
Memphis Marriott Downtown Hotel Memphis
Marriott Memphis
Hotel Style:
#7 Luxury Hotel in Memphis
#27 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Memphis Downtown Hotel staff and other travellers.
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Questions? Get answers from Sheraton Memphis Downtown Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a high floor room facing the river!”
JCitytraveler701, 24 Apr 2017 | Read review
“Pay more attention to cleanliness ”
joellau2017, 20 Apr 2017 | Read review
“many rooms offer river views”
MartyW60, 8 Apr 2017 | Read review
“The larger corner rooms as especially nice, but almost all rooms have a good view and are very comfortably outfitted”
AlanA0531, 7 Apr 2017 | Read review
“nice view from the corner room”
719frederickw, 1 Apr 2017 | Read review
5 of 5