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Sheraton Memphis Downtown Hotel

Expedia.comUS$169*
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08/05/2017 09/05/2017
1 room 2 adults 0 children
US$189*
US$169*
US$189*
US$169*
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Sheraton Memphis Downtown Hotel
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1,050 Reviews from our TripAdvisor Community

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Showing 1,016: English reviews
Texarkana, Arkansas
Reviewed 2 June 2016

If this was a $100.00 dollar a night La Quinta or holiday inn express it would have been fine , however I expect much more when you get into the two / two fifty area . Not up to the standards of other hotels in this price range .

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Thank cakeman1
Little Rock, Arkansas
Reviewed 2 June 2016 via mobile

Staff is friendly however they gave me a handicapped room when not requested. They were quick to give us a different room. Concerned about traffic in hotel lobby & around the hotel, would have felt at ease if there were security guards present, which is the reason for my 'average' rating.

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Thank Donna G
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Donna G., Thank you so much for your review. We have security on-site 24 hours a day. We have a security command center where cameras are constantly monitored and our other officers roam the hotel, walk all the floors, etc. We do not station them in one particular area of the hotel. We have very good camera coverage on...

Reviewed 31 May 2016 via mobile

We enjoyed or stay. The room was spacious and clean. Beds were comfortable, staff was friendly and helpful. Location was centrally located, short drive to most things in Memphis. We opted to park in the pay lot across the street instead of using the valet parking.

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Helpful?
Thank M-Datty
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear M-Datty, Thank you for your review. So glad you enjoyed your stay with us. Our goal is to satisfy every guest, every time. If you are ever back in Memphis, we would love to have you stay with us again! Cheers, Dan

East Molesey, United Kingdom
Reviewed 30 May 2016

Stayed here for 3 nights and was disappointed with the quality of service from the bar staff who appeared to be too interested in chatting to each other before serving waiting customers at the very expensive bar. Moreover, when they did serve anyone, they were very curt to the point of being downright arrogant and rude! The breakfasts here on...

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Thank Morganbaz
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Morgan Baz, I too, am so disappointed in the experience you had with our Restaurant/Bar. We strive to be the best in Memphis and this is not acceptable. Please know that I will be sharing this with the entire Food & Beverage department so that they will work on improving their services for our future guests. Thanks so much...

Missouri
Reviewed 30 May 2016

Returned yesterday (5/28), from a four night stay with my husband and daughter. The Main Street trolley is just steps away from the hotel and it takes you to all of the main points of interest. The room was clean and the staff was very friendly and accommodating. We had double beds which were comfortable and the size of the...

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Thank deedean
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Deedean, Thanks so much for your feedback. I'm sorry to read that you had some maintenance issues with the room. Would you mind sending me an email on who you are and what room you stayed in so I can make sure these items were fixed? My email is dputnam@sheratonmemphisdowntown.com. I don't know if you knew this or not...

Reviewed 29 May 2016 via mobile

We stayed here over Memorial weekend and had a wonderful time. There is a trolley stop right outside the back door of the hotel where you can hop on for $1 and ride to Beale St, Rendezvous, Gus' Chicken and all the other Memphis hot spots. It is also within walking distance to Bass Pro. Our room was very clean...

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1Thank gohogsgo7
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Gohogsgo7 Sounds like you had a great time in Downtown Memphis. Thanks so much for the 5 STAR rating...it doesn't get any better than that! Glad we were able to make it a memorable experience for you. If you come back, we'd love to have you stay with us again. Cheers, Dan

Reviewed 27 May 2016 via mobile

Great rooms, service and comfortable stay especially when attending a busy conference. Rooms were roomy, comfortable and clean daily especially after coming home from a busy day. Located downtown it was located close to many sites downtown. Close to the convention center and trolley.

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3Thank Francisco0217
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Francisco0217- Thank you so much for the 5 STAR rating! It is always a great to receive such positive feedback from our guests. Our team is dedicated to providing excellent service and accommodations and I'm so glad you enjoyed your stay. If you make it back to Memphis, we'll be ready for you! Cheers, Dan

Los Angeles/Tarzana
Reviewed 25 May 2016 via mobile

Nice hotel. Towel racks in the bathroom are either poorly located or non existent. Coffee pot was missing the pod holder. An example where the little things count. Parking is $32 per night. Thanks to another reviewer, I park across the street for $10. Note, for $12 you can get in and out privileges.

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2Thank Bob S
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Bob, Thank you so much for your review. And also, I did not realize that you can get in and out privileges across the street. That's great. Must be something they just started. It's a good parking alternative if you like to self-park. I agree with the towel racks, when the renovation happened, they only put a hook on...

Redmond, Washington
Reviewed 24 May 2016 via mobile

We stayed for just over night but the staff was super friendly and helpful with questions. The room was very clean and comfortable. The hotel is located about a mile from Beale street but a quick trolley or Uber will have your there in no time. The fitness room is well equipped to get your daily workout in and the...

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Thank P M
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear PM, Thank you so much for the 5 STAR review! I'm so glad you enjoyed your stay with us. And I believe we have one of the best Fitness Centers a hotel could have. I love ours and we always receive positive comments from our guests. We are looking forward to having you back in the future. Cheers, Dan

Auckland Region, New Zealand
Reviewed 24 May 2016

We were part of the American Queen cruise and this hotel was included in the package. We found the Sheraton to be modern with excellent service and great breakfast. The only problem was the toilet which didn't flush and after a phone call to front desk was corrected within 10 minutes. Although the location isn't down town the tram car...

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1Thank David M
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear David M. My sincere thank you for the 5 STAR rating! I'm so glad you enjoyed your stay with us and took the time to share your experience on Trip Advisor. We strive to be the best in town and reviews like this are very important to us. I can't wait to share with the team. I hope you...

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08/05/2017 09/05/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy outstanding service in the warm, welcoming atmosphere of the Sheraton Memphis Downtown Hotel. Attached to the Memphis Cook Convention Center and located on the vintage Memphis Main Street Trolley line, we provide easy access to some of downtown’s most notable attractions. Our downtown Memphis hotel is within walking distance of numerous government and corporate offices, as well as the Riverwalk, which offers breathtaking views of the Mississippi River. Nearby are museums, sports venues, Graceland, and Beale Street, the heart of the city’s music and entertainment district.Relax in any of our 600 stylish guest rooms and suites, featuring magnificent city views. Get a great night’s sleep in a plush Sheraton Sweet Sleeper™ Bed. Upgrade to a Club Room to get Sheraton Club Lounge access, which includes complimentary breakfast and evening hors d’oeuvres.Stay in touch with the office in our business center. Or take some time for yourself with a swim in our heated indoor pool or a workout in our Sheraton Fitness center.With more than 12,000 square feet of versatile function space, the Sheraton Memphis Downtown Hotel is perfect for productive business meetings as well as elegant wedding receptions. The hotel is also connected to the Memphis Cook Convention Center, which offers more than 350,000 square feet of venues. ... more   less 

Additional Information about Sheraton Memphis Downtown Hotel

Address: 250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
Region: United States > Tennessee > Memphis
Price Range: $212 - $443 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Memphis Downtown Hotel 4*
Number of rooms: 600
Reservation Options:
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Also Known As:
Memphis Marriott Downtown Hotel Memphis
Marriott Memphis
Hotel Style:
#7 Luxury Hotel in Memphis
#27 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Memphis Downtown Hotel staff and other travellers.
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Questions? Get answers from Sheraton Memphis Downtown Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a high floor room facing the river!”
JCitytraveler701, 24 Apr 2017 | Read review
“Pay more attention to cleanliness ”
joellau2017, 20 Apr 2017 | Read review
“many rooms offer river views”
MartyW60, 8 Apr 2017 | Read review
“The larger corner rooms as especially nice, but almost all rooms have a good view and are very comfortably outfitted”
AlanA0531, 7 Apr 2017 | Read review
“nice view from the corner room”
719frederickw, 1 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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