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Marriott Memphis East

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#38 of 136 Hotels in Memphis
Certificate of Excellence
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Marriott Memphis East
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160 Reviews from our TripAdvisor Community

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Showing 158: English reviews
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Atlanta, Georgia
Reviewed 4 days ago NEW

This Marriott is in a great location in East Memphis. The staff is incredibly welcoming and make you feel like you're staying in a very upscale hotel. The rooms (especially the beds) are super comfortable, and have quite a lot of space for a standard room. Everything looks new and upgraded, and it's quite peaceful for being a larger hotel....

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Helpful?
Thank leschreiber
MGoBlue21, Manager at Marriott Memphis East, responded to this review

Thank you so much, leschreiber! We're so pleased the staff took such great care of you, and you loved our hotel! We look forward to hosting you again in April! Barry K.

San Francisco, California
Reviewed 5 days ago NEW

Stayed three nights here... the breakfast buffet was minimalist.. I've stayed at FF inns and TP suites in the country that have had a better spread. Visited Jacuzzi twice and on both days there were no towels. Even though the hot tub opens at 5, at 8 AM the water was not even lukewarm. When I requested the maintenance guy...

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Helpful?
Thank Bob R
MGoBlue21, Manager at Marriott Memphis East, responded to this review

Hi Bob R, Thank you so much for taking the time to review your stay at the Marriott Memphis East. We're so happy you liked the service from our team. They take great pride in delivering world-class service to our guests. Please let me extend our sincere apologies for the Jacuzzi. Unfortunately, our pool area didn't re-open after the renovation...

Tupelo, Mississippi, United States
Reviewed 2 weeks ago via mobile

The room was great and up to date; however it smelled moldy and there was nail polish smeared on the desk. Other than those things, it was a nice stay for the price. Location was great, close to Target and restaurants.

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Helpful?
1Thank Christie F
MGoBlue21, Manager at Marriott Memphis East, responded to this review

Hello Christie F, Thank you so much for sharing a review on your recent stay at the Marriott Memphis East. I'm so pleased to hear you thought the room was great, up to date, as well as the location of the hotel. I'm sorry about the cleanliness of the room - but please know that this will be shared with...

Fort Worth, Texas
Reviewed 2 weeks ago

I stayed in this Marriott for two nights this past weekend. I lived up the street from it for years, before moving to another state, and I have attended functions there ever since it was built as part of another hotel chain about 30 years ago, but had never stayed there. It was closed for renovation a few years ago...

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Helpful?
Thank Michael H
MGoBlue21, Manager at Marriott Memphis East, responded to this review

Hi Michael H, Thank you for taking the time to share a review of our hotel. I'm pleased to hear about the many good things you experienced while you were with us. I'm also so thankful for the feedback, as there is a lot of gold in here for us, in which we will break down and discuss with our...

Amory
Reviewed 2 weeks ago via mobile

This is the second time that we have stayed here and it was a great stay once again. The bed slept great and the room was very spacious. Also one of the best shower heads in the bath that I've ever used.

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Helpful?
Thank Shawnbtrain
MGoBlue21, Manager at Marriott Memphis East, responded to this review

Thank you so much Shawnbtrain for taking the time to share a review of our hotel. We're so pleased that you enjoyed our bed, shower, and spacious rooms. We hope to have you back real soon! Barry K.

Austin, United States
Reviewed 3 weeks ago via mobile

I checked in with the front desk on the night of the 28th that's where it went downhill. The front desk agent started out our interaction by making a phone call in front of me, not an inbound call but an out bound call. When she was done letting someone know about God, she finally had time to shuffle round...

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Helpful?
1Thank Robert L
MGoBlue21, Manager at Marriott Memphis East, responded to this review

Hi Robert L, I'm so sorry that you experienced such rude behavior from the team, please accept my sincere apologies! Robert L, would you be willing to contact me to help me understand the date, time, and name if you recall? We'd love an opportunity to train, coach or counsel such behavior, as this is not part of our expectation...

Los Angeles, California
Reviewed 17 February 2017

As always, very nice, helpful, friendly staff. And well equipped rooms. The same normal downside - no fresh air, windows are sealed. Basically you can expect this from most Marriotts. The exceptions are a wonderful bonus.

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Helpful?
Thank johnpilot
MGoBlue21, Manager at Marriott Memphis East, responded to this review

Hello johnpilot, Thank you for taking the time to share a review on your recent stay with us. I'm very pleased to hear that everyone was very nice, helpful and friendly. The team works very hard to provide each guest with world-class service, and it's great to hear they all executed. We do hope to have you back when travels...

Cork, Ireland
Reviewed 3 February 2017 via mobile

The hotel was out of town which was fine, staff were pleasant, rooms spacious and spotless. The hotel seemed to be very quiet at all times, like there wasn't many guests staying. Bar also very quiet no atmosphere. The Starbucks coffee station in shop was very handy in the mornings if you don't want a sit down breakfast.

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Helpful?
Thank trionam45
Harleysville, Pennsylvania
Reviewed 1 February 2017

Stayed two nights for business. The front desk staff was very pleasant and helpful. I don't know if this is a new hotel or refurbished, but my room looked brand new with nice tile flooring and fresh linens and pillows. The bathroom was spacious and clean and neatly organized with ample towels and supplies. My room was near the elevator,...

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Helpful?
Thank footdoc99
Nashville, Tennessee
Reviewed 20 January 2017

You would think the structure and 4 star rating means its secure, am sorry this hotel is not safe. Its been a month today but cannot forget what happened to me, it keeps playing in my head. I don't stay or never lived in Memphis but my wife and I decided to get married there. many months to plan including...

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Helpful?
2Thank syndikate2011
MGoBlue21, Manager at Marriott Memphis East, responded to this review

Hi syndikate2011, Thank you for taking the time to share a review of the Marriott Memphis East. I would like to reiterate again my sincere regret regarding the circumstances that occurred on the day of your check out. I understand how disappointing and frustrating this was for you. I am thankful that we were able to work together with the...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Concierge

Additional Information about Marriott Memphis East

Address: 5795 Poplar Ave, Memphis, TN 38119-3817 (Formerly Holiday Inn Select Memphis-East Poplar & I-240)
Region: United States > Tennessee > Memphis
Price Range: $220 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Marriott Memphis East 3.5*
Number of rooms: 232
Reservation Options:
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Also Known As:
Holiday Inn Select Memphis-East Poplar And i-240
Holiday Inn Select Memphis-East Poplar & i-240 Hotel Memphis
Holiday Inn Memphis
Memphis Holiday Inn
Hotel Style:
#19 Romantic Hotel in Memphis
#21 Family Hotel in Memphis
#21 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Marriott Memphis East staff and other travellers.
4 questions
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Ellenwood, Georgia
6 months ago
6 months ago

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Questions? Get answers from Marriott Memphis East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High Rooms away from I-240 are best”
 of 5 bubbles 1NCfoodie, 31 Dec 2016 | Read review
“high floor”
 of 5 bubbles Alabamatripcreator, 12 Oct 2016 | Read review
“All of the rooms I've stayed in have been clean and quiet.”
 of 5 bubbles 909jonathanm, 15 Sep 2016 | Read review
“Quieter rooms are on the east side. West facing rooms face the interstate.”
 of 5 bubbles 284law, 19 Aug 2016 | Read review
“Take the Concierge Level floors (9-10)”
 of 5 bubbles jamessJ9867AU, 3 Jul 2016 | Read review
5 of 5