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24/12/2017 25/12/2017
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    Pontin's Prestatyn Sands Holiday Park

    Barkby Avenue, Prestatyn LL19 7LA, Wales
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    24/12/2017 25/12/2017
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    Traveller (1890)
    Room & Suite (404)
    Pool & Beach (110)
    Overview
    • Excellent8%
    • Very good17%
    • Average15%
    • Poor11%
    • Terrible49%
    3 weeks ago
    “Weekend break”
    4 weeks ago
    “Not Good”
    Free Parking
    Pool
    Restaurant
    Family Rooms
    Bar/Lounge
    Kitchenette
    Wheelchair Access
    Kids Club
    Breakfast included
    3.0 Star Hotel
    All hotel details
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    Rooms
    24 Dec25 Dec
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (3,289)
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    1 - 5 of 3,286 reviews

    Reviewed 2 days ago via mobile

    The place was filthy like a run down cousin estate . Staff did try there best to entertain people .on arrival neighbours off there heads on drugs was like the programme shameless on channel 4.food I wouldn't serve to my dog . The staff in...More

    Thank Robert S
    Reviewed 6 days ago via mobile

    Waited all day to get room keys which they then got wrong and put me and rest of family on different parts of the site instead of next door. On arrival at room there was a used condom on floor, room needed fumigating, it was...More

    Thank Cokey001
    Response from GuestSolutions, Guest Relations Manager at Pontin's Prestatyn Sands Holiday ParkResponded 3 days ago

    Thank you for taking the time to write a review of our Prestatyn Sands holiday park. If I could ask you please to make contact with our Guest Solutions Team at guestsolutions@pontins.com for them to look into and take appropriate action. Our team will then...More

    Reviewed 1 week ago via mobile

    We went for a week in August we arrived late as we had a horrendous drive up to North Wales 8+ hours just made check in, we was given clean bedding and went to our apartment.. On first look we thought dated 1960’s but ok...More

    1  Thank sunshinecoast2016
    Response from GuestSolutions, Guest Relations Manager at Pontin's Prestatyn Sands Holiday ParkResponded 3 days ago

    Thank you for taking the time to post a review and thank you for contacting our Guest Solutions team with your concerns. I am sorry to read of the issues you experienced while staying with us and I am sorry to learn that you are...More

    Reviewed 2 weeks ago via mobile

    Never in my life have i stayed in such a bad place at 1st i thought not too bad but the windows were absolutely disgusting the sofa bed was not comfy at all that i had to sleep in the single bed with a extra...More

    Thank Lisa S
    Response from GuestSolutions, Guest Relations Manager at Pontin's Prestatyn Sands Holiday ParkResponded 1 week ago

    Thank you for taking the time to write a review. I am sorry to read that you had concerns with your recent stay at Prestatyn and when contacting our Guest Solutions team. I can assure you all feedback is taken very seriously and as such...More

    Reviewed 2 weeks ago via mobile

    Stayed here with daughter and my best friend and her daughter. We came on a sun holiday offer we paid 90 pounds for 4 nights with all u can eat breakfast and dinner. We had a 1 bedroom apartment which was clean and had plenty...More

    Thank Christinac99
    Response from GuestSolutions, Guest Relations Manager at Pontin's Prestatyn Sands Holiday ParkResponded 2 weeks ago

    Thank you for leaving such a positive and detailed review, which I'm sure other guests will find very useful. I am glad to hear you enjoyed your stay at our Prestatyn Sands park, and hopefully you will return again in the future. I will ensure...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Indoor pool
    Details
    • Price range
    • US$47 - US$148 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Family Rooms
    • Number of rooms
    • 4
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Travelocity, Hotwire, Orbitz, TripOnline SA and Cancelon so you can book your Pontin's Prestatyn Sands Holiday Park reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • Wales >
    • North Wales >
    • Denbighshire >
    • Prestatyn
    • Also Known As
    • Pontin`s Prestatyn Sands Centre Hotel Prestatyn
    Add Photo Photos
    Traveller (1890)
    Room & Suite (404)
    Pool & Beach (110)
    Dining (41)
    Hotel & Grounds (1109)
    Bathroom (135)
    Family and Play Areas (99)
    Business Centre & Event Rooms (4)
    Nearby
    The Beaches Hotel
    654 reviews
    .42 km away
     
    Pier Hotel Rhyl
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    6.19 km away
     
    Plas Ifan
    120 reviews
    1.19 km away
     
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    Chynna Garden
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    Nearby Attractions
    Prestatyn Shopping Park
    254 reviews
    .59 km away
    Prestatyn High Street
    37 reviews
    .79 km away
    Prestatyn Library
    38 reviews
    .80 km away
    Prestatyn Market & Carboot
    16 reviews
    .77 km away
    Ask a question
    Questions & Answers
    mummytoaprincess16
    29 October 2017|
    Answer
    Response from Becky P | Reviewed this property |
    hi the swimming is free captains Crocs palace is free you need tokens for the trampolines go karts fun bikes roller disco the entertainment is free is a £1 per token hope this helps x
    1
    Vote
    mummytoaprincess16
    13 October 2017|
    Answer
    Response from Becky P | Reviewed this property |
    I think there is I've just asked my son when we go he spends most of his time in the arcades hope this helps xx
    0
    Votes
    Lesley B
    How has this been able to go on for so long!! I stayed here in August and was absolutely disgusted with the whole place. I complained both on site and when Home and got offered £50 as a “goodwill gesture” !! I thought it was perhaps me being a snob so looked on here and Oh Boy! This shambles has been going on for years! It seems they’re happy to take your money and then when you have the nerve to complain offer £50 as a hope you’ll go away! They’re on to a good thing! Charge between £200 and £400 a week per chalet and only offer £50 back!!! Good business plan I think.... anyway they’ve since offered me £75 and basically told me to go away so I’m on here asking what can be done about this?? There’s so many people out there that this has affected how can we stop it continuing??? Anybody out there willing to join me and make a stand???? Lesley B
    11 October 2017|
    AnswerShow all 5 answers
    Response from Lesley B | Reviewed this property |
    It’s unbelievable that the place is still open. I’m sure it doesn’t meet and health and safety measures! And they continue to take peoples hard earned cash... it’s criminal! I’ve written to the CEO (well his secretary )to... More
    2
    Votes
    Room Tips
    "Ground floor apartment"
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    "Don't even think about it!"
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    "None don't go"
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    "Don bother going"
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