Ruthin Castle Hotel
Castle Street, Ruthin LL15 2NU Wales
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US$63
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About
#2 of 2 hotels in Ruthin
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A magical Welsh hotel with medieval roots dating back to the days of Edward I. Set within acres of woods and parkland a little over 20 miles from Chester, in an area of outstanding natural beauty, Ruthin Castle is a truly romantic hotel steeped in history. The castle dates back to the legend of King Arthur with notable owners including King Edward I, Henry VIII and Elizabeth I. Book a stay in one of the many rooms; dine on cuisine created using only the freshest local produce; bring a team of merry men for a themed night of fun, food and laughter; enjoy great business facilities in a secluded venue or book the wedding of your dreams within the ancient walls and picturesque grounds. Ruthin Castle is a royal Welsh gem just waiting to be explored.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Wifi
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Outdoor dining area
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Picnic area
Sun terrace
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Room service
Safe
Flatscreen TV
Complimentary toiletries
Hair dryer
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
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Room types
Mountain view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English
Location
84Good for walkers
Grade: 84 out of 100
21Restaurantswithin 0.5 km
17Attractionswithin 0.5 km
Contact
Castle Street, Ruthin LL15 2NU Wales
Getting there
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3778Reviews43Q+A100Room tips
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Went for a overnight stay in December 2021 Liked · The place itself give you the Wow factor straight away as you drive through the arch to get to the hotel, The staff overall were ok and the room itself was very big. Breakfast was Self serve and you can feast on a full english or ceral. Disliked · The spa section was closed which was a disapointment. considering the price of the room you'd think the owners would renovate the place as it's a lovely castle shame in area the carpets needed cleaning or replacing, most areas need painting also. The room again needed updating not what it advertises "This individually designed room features a modern en suite bathroom and a flat-screen TV" Not sure when it was modern but the bathroom is rundown with paint flaking and mold forming. and the TV is old. the place does offer a evening meal though the prices are high.…
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Date of stay: April 2022Trip type: Travelled as a couple
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Lovely staff but I only gave 4 stars as the hotel is a bit tired. Really could do with a good lick of paint in many areas. That being said we really enjoyed our stay and staff in all areas are lovely and helpful. A real credit to the hotel! Beautiful grounds but sadly there was lots of yellow tape stopping access and it seemed like builders were using it as a dumping ground. The spa is lovely and well worth a visit to the outdoor hot tubs. Food was delicious too.
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Date of stay: March 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I have stayed here before so I knew the hotel was tired but clean and food was nice in the hotel. Not this time though. Our room was a deluxe double which was dirty and very tired and no hairdryer. The room was cold and musty smelling and dirt everywhere you looked. We were shown to another room which was just as bad. The restaurant food was disgusting and it took an hour and 15 mins for our food to arrive. I didn't eat the food and when I explained why the young girl said ok and took the plate away. The one and only bar was closed Breakfast was even worse! W paid for a spa experience and when we arrived no slippers or robes to wear to the outside hot tubs which was meant to be in a woodland experience. It really wasn't at all. It is a row of 5 hot tubs in a row next to a path with everyone walking past. I complained on check out and the receptionist asked for my contact details. I did receive an email asking for further information to which I responded to and nearly a week later no response. This could be an amazing hotel but the obvious lack of care, trained staff and lack of investment has really sent this hotel downhill and I would advise people to spend their money elsewhere The highlight of our stay was the baby Peacocks and driving home…
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Date of stay: March 2023
Rooms
Service
Sleep Quality
Room Tip: none of them
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Breathtaking castle,we stayed here for my birthday and had a spa and mud treatment/hot tub package. Check in is from 3 so we arrived at 3. I would just at this point like to say it pains me to write negativity as it’s such a beautiful place and the staff are excellent…but I’m being honest….Very pleasant staff on reception but told the room wasn’t ready so if we make our way to the bar (peacock lounge) a member of the team would come and find us in 10/20 minutes…an hour later we went back to reception and was told the room was ready. Nice big room with a modern bathroom and roll top bath in the room which was nice. I don’t know where to start on cleanliness….we found it very poor maybe a 2/10. There was thick dust covering most surfaces,stains on the big glass topper for unit under tv,thick dust on shower head,grime on floor tiles in shower,the sink didn’t drain fast enough to ever get hot water in the sink. The little tea cupboard hadn’t been wiped down inside. Also we opened the bedside draw to find someone’s tablet packet dated December last year! Room is very tired and really needs a paint job,signs of a previous leak on ceiling. 2 single beds pushed together although it was comfortable and clean. I think these issues could be so easily rectified and would stop any negative feed back. Breakfast was ok,pastries on first day none the next. Cornwallis room was so nice with a huge open fire and with the snow falling outside it was just perfect. Would definitely come back if housekeeping was improved.…
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My best friend and I treated each other to an overnight stay with dinner,and breakfast some treatments and a spa experience in the hot tub and mud room etc. It was magical. Beautiful surroundings, delicious food served piping hot, fabulous unique surroundings and very comfortable. But I have to day that ALL THE STAFF were first class. They made you think they were genuinely interested in you, couldn't do enough and in my opinion are the best staff I have experienced. Special mention to Kate on reception who helped us reschedule when an unforeseen thing happened, to Ellis who looked after us and to lovely Ruth who served us at breakfast and lunch. They were fantastic and added to our magical experience. We will return xx
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My partner and I visited Ruthin Castle for afternoon tea and a couples spa afternoon. The dining room for afternoon tea was beautiful and the staff exceptional. However, the spa area was hugely disappointing. It felt tired and shabby and is in dire need of modernisation and a good clean. There were dirty mugs and glasses left piled in a sink with no clean ones left to use. The ‘thermal area’ is dark and unwelcoming and didn’t feel relaxing at all. The outdoor hot tubs were nice but again the area feels tired and a bit unkempt let down by damaged trellis, boxes of rubbish left behind an unused hot tub etc. There was only one member of staff on duty during our visit, Emma, who was really pleasant and did her best to be helpful. It feels as though Ruthin Castle is trading on its former glory, it is still a beautiful venue but I don’t think I’d visit again.…
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Stayed here recently and we really enjoyed it! After reading lots of negative reviews we weren’t sure but we were really pleasantly surprised. Room: we had a standard room, which was basic but very modern bathroom. Clean (apart from water left in kettle and slight dirty mugs) bed was comfy too. Meal: we had dinner and breakfast included. Food was lovely, my only negative would be to have more choices as it was limited. The bar was nice, and the grounds are absolutely beautiful. Lots of history too. Spa was again basic, we just used the steam room and sauna We would definately stay again.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Called for afternoon tea for my Dad birthday and from the moment we stepped in everyone were so welcoming. The staff in the restaurant were also lovely, polite and friendly and a credit to the hotel 🏨 They also ensured that our allergies were catered for and ensured other food would not contaminate anything for the allergy sufferer. As some people have said it’s a bit run down in places but what do you expect from a 13th century castle! The peacocks in the garden were a great touch also . I would definitely recommend afternoon tea, but keep in mind it is a 13th century castle - thousands of years old that takes a lot of upkeep, but this all adds to its charm!
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
First time visit, stayed in the Patsy Suite in the top floor turret. Room was massive, stunning views over the castle grounds and into the North Wales countryside. Absolutely no issue with the room, spotless, comfortable and exactly what you hoped for. Staff were amazing, every single one really friendly. We especially liked how they would greet you as you walked around the hotel, always polite and making it seem like they genuinely care about you. Food was fine, although I would have ideally preferred a couple more options for dinner as a veggie. The was only two very minor things I would mention. The plumbing in the loo made a bit of a noise all night, but its a 13th century castle, not a brand new Premier Inn, so we didn't mind that too much, and we thought the 11pm last orders in the Peacock Lounge bar was a bit early, especially as there is no room service. Overall though, a huge 10/10 and we can't wait to come back.…
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Date of stay: March 2023
Location
Cleanliness
Service
Room Tip: The Patsy Suite is outstanding
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My husband booked here as a late birthday surprise , Fantastic welcome when we arrived, so thought the rest could only get better, Cleanliness of the room was shocking, Duvet had stains on Mattress protector had stains on Water in sink wouldn't drain away, because there was that much hair , Spoke to reception who were great and got us upgraded, The room was stunning, and again that's were it ended, No plug for the bath Rose petals under the bed Again the water in the sink wouldn't drain away , Cobwebs at eye level, They really need to sort the housekeeping team out as they are really letting them down
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Date of stay: February 2023Trip type: Travelled as a couple
Room Tip: Don't go
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ceri Travis, Guest Services / Front Office at Ruthin Castle Hotel
Responded 2 weeks ago
Thank you for taking the time to feedback on your experience with us, we are sorry for the issues you experienced in the room, we are also sorry that once upgraded you still had issues with the new room. Your comments on the experience will be passed onto our head housekeeper to be made aware of.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$84 - US$156 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
castle ruthin
LOCATION
United KingdomWalesNorth WalesDenbighshireRuthin
NUMBER OF ROOMS
62
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Claim Your ListingRUTHIN CASTLE HOTEL: UPDATED 2023 Reviews, Price Comparison and 4,134 Photos (Wales) - Tripadvisor
Frequently Asked Questions about Ruthin Castle Hotel
Which popular attractions are close to Ruthin Castle Hotel?
Nearby attractions include Ruthin Gaol (0.3 km), Nantclwyd Y Dre Historic House and Gardens (0.2 km), and Church of St Peter (0.4 km).
What are some of the property amenities at Ruthin Castle Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Ruthin Castle Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Ruthin Castle Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Ruthin Castle Hotel?
Conveniently located restaurants include Small Plates, Manorhaus Restaurant, and Leonardo'sDeli.
Are there opportunities to exercise at Ruthin Castle Hotel?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Is Ruthin Castle Hotel located near the city centre?
Yes, it is 0.6 km away from the centre of Ruthin.
Are any cleaning services offered at Ruthin Castle Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Ruthin Castle Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Ruthin Castle Hotel have any great views?
Yes, guests often enjoy the park view available here.