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Novotel Sydney Norwest

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Novotel Sydney Norwest
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289 Reviews from our TripAdvisor Community

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Showing 286: English reviews
Singapore
Reviewed 15 September 2015

It's always nice to return to the hotel with such awesome service. Love the shuttle bus service the hotel provides. Room is great. Clean and spacious. Definitely value for money. Would recommend this to anyone visiting this area.

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Helpful?
Thank Qu33n1e
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear Qu33n1e, Thank you for your review of the Novotel Sydney Norwest! Our staff are delighted to read that you have enjoy our facilities and our friendly service. Qu33n1e, we look forward to welcoming you back during your next stay! Kind regards, Chantelle Basha Front Office Manager

Sydney, Australia
Reviewed 9 September 2015 via mobile

I stayed here for work for one week as my companies office is in Norwest Business Park. This use to be the Crown Plaza and hasn't changed much., rooms comfortable and well cleaned. Breakfast spread is good, the on site gym is quite small and lacking equipment but there is a Virgin active gym across the road if your serious...

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Helpful?
Thank Chopchop21
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear Chopchop21, Thank you for staying at the Novotel Sydney Norwest! We are happy to read that you were able to enjoy our complimentary Shuttle Bus that runs during the week days, and that you found our rooms comfortable and well kept. Chopchop21, we look forward to seeing you during your next business trip. Kind regards, Chantelle Basha Front Office...

Canberra, Australia
Reviewed 2 September 2015

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Helpful?
Thank Steve803
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Sydney Australia
Reviewed 25 August 2015

We stayed here for on night after attending a wedding. We were very happy with our stay. Check in was swift and staff were very helpful. Room was fine as was the bathroom. Iron supplied. We also found the air con didn't cool very well. We had it on 17 but woke up sweating. Other than that we had a...

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Helpful?
Thank MissPixieLix
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear MissPixieLix, Thank you for reviewing the Novotel Sydney Norwest. We are happy to hear that you enjoyed your stay with us and we thank you for your feedback regarding the air-conditioning in your room. Thank you again MissPixieLix, we look forward to welcoming you back in the near future! Kind regards, Chantelle Basha Front Office Manager

Sydney, Australia
Reviewed 25 August 2015

This hotel needs some serious staff training,there were so many aspects that were not to the usual standard expected from a Novotel. Firstly the staff did not know what we had paid for in our booking and wanted to charge us for breakfast (complimentary due to winter sale) then we went to breakfast on Saturday morning two staff were standing...

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Helpful?
Thank julie g
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Good Afternoon Julie G, Thank you for taking the time to discuss your breakfast experience with me over the phone the other day. Your feedback has been passed on to our Food and Beverage management. As discussed a full refund has been processed today. Once again I would like to apologise for your experience , and we hope to welcome...

Sydney, Australia
Reviewed 24 August 2015

Spent a night at the Novatel after attending a wedding. Found the staff very friendly and helpful. The room was modern, the bed was comfortable and the bathroom was large. Only reason I am not giving it a 5 was the air-conditioning didn't cool very well. That's the only negative though and would stay there again.

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Helpful?
Thank peteonholiday
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear peteonholiday, Thank you for your review of the Novotel Sydney Norwest! It is wonderful to read that you have found our hotel to be modern and our staff to be friendly and helpful. We are sorry to hear about the air-conditioning in your room, and we would like to thank you for feedback. peteonholiday, we look forward to welcoming...

Singapore, Singapore
Reviewed 22 August 2015

Spent a couple of nights here with my mum while she went about on her business trip. For business travellers, this is a great hotel situated right at the entrance of Norwest Business Park. It's quiet location also means that it's plenty quiet at night, suitable for working or a good rest. However, as a tourist, you might want to...

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Helpful?
Thank Hikaru H
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear Hikaru H, Thank you for your review of your most recent stay at the Novotel Sydney Norwest. We are pleased to hear that you found the hotel well located, quiet and well suited to your needs. We hope to welcome you back to the Novotel Sydney Norwest in the near future! Kind regards, Chantelle Basha Front Office Manager

Wentworth Falls, Australia
Reviewed 21 August 2015

Whilst the hotel staff were extremely helpful and friendly I don't think this was one of the better run Novotels we have stayed at. We had lunch in the restaurant and that was great-very tasty food and the prices not too bad. I think there is quite a bit of maintenance that needs to be done to this hotel. Shortly...

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Helpful?
Thank grammy1256
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear grammy1256, Thank you for taking your time to review the Novotel Sydney Norwest. We were happy to hear that you found our lunch menu to be well priced and tasty, our staff to be helpful and our hotel well located. grammy1256 we thank you for bringing your experience regarding your room to our attention, and we apologise for any...

Perth, Western Australia, Australia
Reviewed 12 August 2015

My brothers and my daughter and I enjoyed the lounge area to sit and connect for hours. The staff kept a great supply of hot drinks flowing. The dining in the in-house restaurant was of a quality I simply delight in. They think of everything for breakfasts including the almond milk. There were plenty of gluten free options. The rooms...

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Helpful?
Thank Owen R
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear Owen R, Thank you for your 5 star review of your most recent stay at the Novotel Sydney Norwest. It is wonderful to hear that you and your family were able to enjoy our onsite restaurant and bar area - Rebellion Bar and Grill, for your family gathering. Our restaurant staff will be delighted to read your review! Owen...

Tembagapura, Indonesia
Reviewed 11 August 2015 via mobile

The hotel was good but the food was too standard. I stay two times before the hotel purchased by Novotel. No significant improvement from the last lodging. The pool was too small and the elevator sound was so noisy/horrible. The location is far from the local restaurant. You need to hire taxi to go to good restaurant in the downtown....

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Helpful?
Thank atshidqi
NovotelSydneyNorwest, Front Office Manager at Novotel Sydney Norwest, responded to this review

Dear atshidqi, Thank you for staying at the Novotel Sydney Norwest. We are happy to hear that you found the hotel to be well located however we are disappointed to hear your comments regarding our restaurant, as it does not meet our usual positive feedback. We greatly appreciate all forms of feedback and so your comments have been handed to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Ideally located in the heart of the fastest growing business community in Sydney, and only 40 minutes from the Sydney CBD and only 15 minutes from Parramatta, Novotel Sydney Norwest offers you the best of both worlds. With the peace and tranquility of landscaped gardens and beautiful outdoor settings, coupled with our understanding of the needs of today's businesses, Novotel Sydney Norwest offers the perfect balance for corporate business and leisure travellers. Offering 132 superbly appointed rooms including Executive Spa rooms and Balcony King rooms. All rooms featuring king sized beds, tea & coffee making facilities, work desk, high speed internet access, in-room safe, ironing facilities, and cable television with pay per view movie. Hotel facilities include outdoor lap swimming pool, gym, restaurant and bar as well as conferencing facilities catering for up to 300 people. ... more   less 

Additional Information about Novotel Sydney Norwest

Address: 1 Columbia Court, Baulkham Hills, The Hills Shire, New South Wales 2153, Australia (Formerly Crowne Plaza Norwest Sydney)
Region: Australia > New South Wales > Greater Sydney > The Hills Shire > Baulkham Hills
Price Range: $168 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Sydney Norwest 4*
Number of rooms: 132
Reservation Options:
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Also Known As:
Crowne Plaza Norwest Sydney Hotel Baulkham Hills
Crowne Plaza Baulkham Hills
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Sydney Norwest staff and other travellers.
1 question
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Jervis Bay, Australian Capital Territory, Australia
over a year ago

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Questions? Get answers from Novotel Sydney Norwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Frontside, away from the street”
 of 5 bubbles web9791, 22 Nov 2016 | Read review
“We asked and got a room on the 6th floor fabulous few days”
 of 5 bubbles maxsandy42, 3 Nov 2016 | Read review
“Balcony room gives you the choice to open the doors but it faces west so afternoons can be very warm.”
 of 5 bubbles 145antonip, 31 Oct 2016 | Read review
“Pick a balcony king room and you get great view sitting on balcony and more space in the room. Worth it.”
 of 5 bubbles 2013Johanna, 31 Jul 2016 | Read review
“Fourth floor with rooms looking out the front. Views of the hills.”
 of 5 bubbles 432carmelh, 27 Jun 2016 | Read review
5 of 5
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