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Ibis Sydney Airport

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Ibis Sydney Airport
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1,724 Reviews from our TripAdvisor Community

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Showing 1,624: English reviews
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Townsville, Australia
Reviewed 3 days ago NEW

We were prepared to pay a premium due to proximity to the airport, but were disappointed. Room was clean and practical, reasonably quiet considering the location and quite small. Meal at the restaurant was also a hit and miss disappointment. We had the fisherman’s basket. The prawns were flavourless as though they were soaked in fresh water. The accompanying grilled...

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Helpful?
Thank LuWyn
Natalie B, General Manager at Ibis Sydney Airport, responded to this review

Dear LuWyn, Thank you for taking the time to tell us about your experience at the ibis Sydney Airport. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we do strive to provide a superior service experience for every guest therefore your feedback is very important to...

Sydney
Reviewed 5 days ago NEW

Having stayed at this hotel several times over the past few years, have recently stayed with the new refurbishment that has been completed. The restaurant is looking great and the food is also quite good. Rooms are clean, comfortable and practical. With the renovations there is now a little more room in the rooms with the new furniture layout. Its...

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Helpful?
Thank traveltenSydney
Natalie B, General Manager at Ibis Sydney Airport, responded to this review

Dear traveltenSydney, We very much appreciate your comments regarding your stay at the ibis Sydney Airport and delighted to know you appreciated the refurbished rooms. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as...

Reviewed 1 week ago NEWvia mobile

See the pictures of what happen on my skins. I have visited there for few hours to see friends from overseas. I think the wardrobe and extra pillow have flea or bedbugs because I have left my jacket there and the bitten were around my neck arms and hands mainly but it is over 15 spots. My GP has given...

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Helpful?
Thank Jessie P
Natalie B, General Manager at Ibis Sydney Airport, responded to this review

Dear Jessie P, Further to my correspondence to you on 7 April, 2017 (and a number of times subsequently) please see below my sincere response to your grievance: "Although we are delighted to read that you found our hotel friendly, we are very sorry that your experience did not meet your expectations and please allow me to express my sincerest...

Reviewed 1 week ago

Compact,clean & comfortable. BUT - it would be good if the hotel could please announce the arrival of the airport bus, as we almost missed it due to us waiting inside the lobby. In fact, one guy had to chase the bus down the drive way, & then the driver was reluctant to stop, of course he wasn't a happy...

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Helpful?
Thank Ann L
Natalie B, General Manager at Ibis Sydney Airport, responded to this review

Dear Ann L, We very much appreciate you taking the time to share your feedback on TA regarding your stay at Ibis Sydney Airport and am pleased you found our hotel "comfortably comfortable!'' However my sincere apologies for your experience with the shuttle company as this is not acceptable and I will pass your comments onto the owner of Shuttle...

Newcastle, Australia
Reviewed 1 week ago

This Hotel is a little gem. Reasonably priced. Rooms are small but for one night not a problem. Rooms are clean and the bed comfortable. Could do with an extra pillow. The staff are very friendly. The restaurant was great. Food portions were big and not pricey. The Hotel is very convenient being close to the airport and also the...

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Helpful?
Thank Gisela K
Natalie B, General Manager at Ibis Sydney Airport, responded to this review

Dear Gisela K, Thank you! We love being referred to as 'a little gem' and thank you for commenting on our friendly staff and delicious food and I will certainly share your review with our team. Thank you again for sharing your experience and for choosing to stay with us and we look forward to welcoming you back to ibis...

Christchurch, New Zealand
Reviewed 1 week ago via mobile

This hotel is my "go to" hotel for travelling through Sydney. It is convenient for airport connections if travelling overseas. It has a shuttle service to and from the airport which is easy to use and is charged to the hotel account. The staff and management are friendly and welcoming and the rooms are comfortable and have everything you need...

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Helpful?
Thank Robonleave
Natalie B, General Manager at Ibis Sydney Airport, responded to this review

Dear Robonleave, Thank you so much for your level 5 review of Ibis Sydney Airport! We sincerely appreciate your return loyalty to our hotel and delighted that you found our team friendly and welcoming as this is what we strive to achieve for all of our guests. We hope your journey home was pleasant and we look forward to seeing...

Singapore, Singapore
Reviewed 1 week ago via mobile

We were staying at the hotel before flying overseas and had a delayed flight keeping us at the hotel for another night. The entire time we were made to feel so special, with all the staff super friendly and looking after us for a birthday dinner as well! The rooms were clean and the beds very comfortable as well.

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Helpful?
Thank Traveller2016x3
Natalie B, General Manager at Ibis Sydney Airport, responded to this review

Dear Traveller2016x3, Many thanks for great feedback and a 5 star review! I was particularly pleased to read that you both felt so special as the team love celebrating our guests birthdays! Happy Birthday and we look forward to seeing you back with us again soon! Warm regards, Natalie Bussenschutt General Manager ibis Sydney Airport

Brisbane, Australia
Reviewed 1 week ago

Stayed here for one night with hubby after arriving on a late flight. Check-in was smooth and staff were friendly and helpful. I mentioned that we'd be taking breakfast in the hotel in the morning and was offered a cheaper rate if I booked it in which was very nice. Although not huge, the room was clean and pleasant. Bed...

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Helpful?
Thank wils0ncm
Natalie B, General Manager at Ibis Sydney Airport, responded to this review

Dear wils0ncm, Firstly please allow me to thank you for taking the time to share your detailed feedback on your recent stay with us at ibis Sydney Airport. It was great to see you enjoyed our rooms and our super comfy ibis 'Sweet beds as well as finding our wonderful team friendly and helpful. We look forward to welcoming you...

Sydney, Australia
Reviewed 1 week ago

Perfect hotel for an early morning flight. Loved the complimentary bottled water. Check in & out was efficient. Hotel was clean and quiet. Would stay here again. Convenient walk from Mascot train station.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Tan_Travelbug
Natalie B, General Manager at Ibis Sydney Airport, responded to this review

Dear Tan_Travelbug, Thank you for sharing your feedback on your recent stay with us. I was certainly pleased to read of your experience and recommendation and we look forward to welcoming you back in the near future! Warm regards, Natalie Bussenschutt General Manager ibis Sydney Airport

Foxton Beach, null, New Zealand
Reviewed 2 weeks ago via mobile

Had one night here as limited choice due to event in town. The room was fine, nothing special. I did appreciate the complete blackout blind. They seem to have travellers in mind. The bathrooms are pods and have a sign to say keep the door shut while showering as the steam can set off the fire alarm. This is very...

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Helpful?
Thank Juliette D
Natalie B, General Manager at Ibis Sydney Airport, responded to this review

Dear Juliette D, Thank you for your feedback of your recent stay at Ibis Sydney Airport and recommendation. I am delighted you had a comfortable time with us and I do apologize for the false fire alarm and thank you for your understanding. We sincerely appreciate your loyalty and look forward to welcoming you back soon. Kind regards Natalie Bussenschutt...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free Internet
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Ibis Sydney Airport - introducing our newly refurbished AAA rated 3.5 star property at Sydney Airport. We are 100% non smoking with a restaurant, bar, internet access, guest laundry and car parking (fee applies). Ibis - Hotels the way you like them. ... more   less 

Additional Information about Ibis Sydney Airport

Address: 205 O'Riordan St, Mascot, Botany Bay, New South Wales 2020, Australia
Region: Australia > New South Wales > Greater Sydney > Botany Bay > Mascot
Price Range: $155 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Sydney Airport 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Ibis Hotel Sydney Airport
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Questions & Answers

Here's what travellers have asked, with answers from Ibis Sydney Airport staff and other travellers.
26 questions
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Questions? Get answers from Ibis Sydney Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had requested a quiet room, but our window overlooked a busy road.”
LuWyn, 20 Apr 2017 | Read review
“Back facing rooms, high as possible. Say no to main floor, make sure you state that in your reservation.”
mrsthoughtful, 25 Mar 2017 | Read review
“Ask for an upper floor room facing away from the traffic.”
Alexandrasmom817, 16 Mar 2017 | Read review
“Ground floor can be noisy as guests come in late at night”
kenbearfield, 16 Mar 2017 | Read review
“higher could be better and less noisy”
753colinf, 27 Feb 2017 | Read review
5 of 5