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All reviewswine buffetbed and breakfast packagecourse dinnerspa bathexcellent valuedbb packagelarge bathroomnext morningnice roomsbreakfast was includedgreat outlookhot mealscellar doorbreakfast and dinnermattress topperking bedrestaurant staff were friendly
This great complex is a must to visit in Rutherglen. We stayed at the resort and loved the room overlooking vineyards. The rooms are spacious with a nice verandah off the living area and an excellent sized bathroom with shower and separate spa bath. There...More
You will love this place, very quiet and tranquil setting nestled among the grave vines and history of Rutherglen. We went there in June this year for an overnight stay with friends, they do a deal for accommodation, three course meal and cooked brekky that...More
Thank Paul C
Response from TuileriesRutherglen, Manager at TuileriesResponded 3 July 2017
It's great to hear you had a good weekend with us. There's so much to do in the district, wineries, history and outdoors activities. We will look forward to welcoming you back.
Tuileries is conveniently located a few minutes walk from town and collocated with an excellent restaurant, cafe and Rutherglen Estates cellar door. What more could you want? The room was exceptionally clean, had a great view of the vineyard, and aircon that could keep up...More
My partner had stayed before and wanted to take me here for a romantic getaway. Unfortunately, we were quite disappointed. We stayed in the "Romantic" room and expected a King bed but what we got were two single beds barely held together by a bedsheet....More
We stayed at Tuileries on New Years Eve 2017. Our room was delightful - spacious, well appointed and overlooking the vineyard. We had a small first aid emergency, and found reception staff well informed about local amenities, and very willing to help. We also joined...More
Response from TuileriesRutherglen | Property representative |
Thankyou for your question.
We take customer feedback seriously and certainly discuss both specific issues and general comments amongst both management and staff. It is of great concern when... More
Thankyou for your question.
We take customer feedback seriously and certainly discuss both specific issues and general comments amongst both management and staff. It is of great concern when something has gone wrong or things were not up to the standard expected by a guest. When they are comments about staff attitudes or performance, the staff involved definitely take the matter to heart and we all discuss how things could be improved. We have a terrific team of staff members: about half have been here for multiple years, and many have worked in other local businesses for years as well. As a manager, I treasure them all, and we try to support them with training and organisation.
With that in mind we monitor feedback via TripAdvisor and a range of other sources.
Yes, there are some comments that things have changed. Well, all things change. Our aim is to hold on to the best of Tuileries and improve in areas that we can.
Yes, we have had some comments that people do not like some changes. We also have many comments that people do appreciate some changes. We have paid a lot of attention to the property and to the services we offer. Recently we introduced a garden and interior renovation program to continue to improve the amenities we offer to guests. We pay careful attention to all the Food and Beverage services we ensure we are producing a quality product. For example, we no longer offer a buffet for breakfast, but a full breakfast cooked to order including both fresh continental items and hot dishes.
Yes, we have changed some pricing: Last year we introduced a cheaper rate for Room Only stays: this is $40 cheaper per night than any rate the property has offered before. Bed and breakfast has increased by $20 per night per room, but only on high season dates. Our full dinner bed and breakfast package increased in Spring by $15 per person, but we simultaneously introduced a cheaper 2 course option. Currently our feedback rates our service as good value twice as often as poor value: obviously we need to improve so that the vast majority (say 90%) see our service as good value, and we are always trying to do that.
Obviously we don't get everything right all the time. We try, but for many reasons, sometimes we don't manage to provide the service a guest expects. Hopefully when that happens we are gracious enough to try to fix the situation or make amends as best we can.
Lastly, the TripAdvisor review on 22 November 2017 (the one with the capitals) is a fake review. We are trying to have this rectified, but .........
I hope this has answered some of the queries you may have. If you have any further questions I would be happy to answer them, so please call or email. If you would prefer to speak to any of our other staff like Steve or Grace or Katie, I am certain they would be able to help out.
The package was up to 31st August and we were there early September. Package price had changed. Depending on when you plan to go, I would suggest you look at their website and ask for their current package pricing....