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Gaylord Opryland Resort & Convention Center

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8,715 Reviews from our TripAdvisor Community

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There are newer reviews for Gaylord Opryland Resort & Convention Center
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Showing 8,578: English reviews
Reviewed 2 October 2015

I was pleasantly surprised by the courtesy and accommodating nature of the entire crew at the elite member desk. The supervisor Jason went out of his way to ensure that my party was incredible! Hannah [--] was awe inspiring with the way she took over the planning, preparation, and set up of the room for the party I held in...

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Helpful?
Thank Michael B
GaylordOpryland, Customer Care Specialist at Gaylord Opryland Resort & Convention Center, responded to this review

Good morning, Thank you so much for your amazing review of Gaylord Opryland! We are beyond thrilled to hear that our supervisor Jason along with our front office Stars (employees) Hannah and Britt provided you with flawless service by helping you with your party at our property! At Gaylord, we empower all of our staff members to WOW our guests,...

Bay Area, CA
Reviewed 1 October 2015

The rooms here are average, at best. They are most certainly adequate and would rate at perhaps a 2.5-3 star type of room at best. You are paying for the lovely indoor foliage and waterfalls, which are indeed lovely and nice to look at. Stay somewhere else and stop by for a stroll through. Food is mediocre and for some...

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2Thank Andilulu
GaylordOpryland, Customer Care Specialist at Gaylord Opryland Resort & Convention Center, responded to this review

Good morning, Thank you for taking the time to comment on your recent stay here at Gaylord Opryland. We are deeply disappointed to hear that you were not satisfied with your experience. At Gaylord, we strive to ensure each customer has a flawless guest experience and we’re very sorry we did not provide this for you. Please be assured that...

Clarksville, Tennessee
Reviewed 1 October 2015

$35 parking unless you park really far. The hotel is full of separate parts, we were lost for an hour checking in and finding our room. Too confusing. $70 of taxes and resort fees, really? Probably won't ever stay here again. Would only be nice to visit probably during the holidays, but not to stay, way too expensive. Luckily, I...

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Helpful?
Thank Quateka B
GaylordOpryland, Customer Care Specialist at Gaylord Opryland Resort & Convention Center, responded to this review

Good afternoon, Thank you for taking the time to comment on your recent experience at Gaylord Opryland. While we are pleased to notice you found our hotel grounds to be beautiful, we are sorry to hear you were dissatisfied with our pricing structure. Please be assured our leadership team works diligently to establish a pricing structure to guarantee we are...

Petaling Jaya, Malaysia
Reviewed 1 October 2015

A free shuttle bus swept me off my feet from Nashville airport, with a friendly driver at the wheels...that paved a beautiful start of my business trip to Nashville (first timer). I knew the resort is big, but had no idea it is so huge! They have different wings you can check-in and check out from. But what caught my...

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Helpful?
1Thank iamsuhaini
GaylordOpryland, Customer Care Specialist at Gaylord Opryland Resort & Convention Center, responded to this review

Good afternoon, Please accept our sincerest thanks for this amazing review! We know you have many options when booking your accommodations in the Nashville area, which is why we're so grateful you selected the Gaylord Opryland. From the moment of your arrival to the Nashville area to the relaxing experience you received with your guestroom, we are so thrilled to...

Knoxville, Tennessee
Reviewed 1 October 2015

We recently stayed there and took some friends from Scotland. I have been there many times for conferences and have always been impressed by the plants and the décor of the hotel. We thought the rooms would match, but we were wrong. We could not get internet to work nor did our tvs work and they charge an $18 fee...

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Helpful?
Thank MilHarper
GaylordOpryland, Customer Care Specialist at Gaylord Opryland Resort & Convention Center, responded to this review

Good afternoon, We appreciate your review of Gaylord Opryland and are sorry to hear your time at our resort was not what you had expected or deserve. We strive to ensure each customer has a flawless guest experience and we’re very sorry we did not provide this for you. Please be assured that your comments are not taken lightly and...

Barrie
Reviewed 1 October 2015

Check in was smooth and the staff is very friendly.. We stayed in kings size bed on the 4th floor with a beautiful view of the courtyard. The room is clean with coffee and tea. The white lights twinkle with the sounds of the waterfalls through greenery was breath taking from our balcony. The path walk is relaxing while we...

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Helpful?
Thank Alice M
GaylordOpryland, Customer Care Specialist at Gaylord Opryland Resort & Convention Center, responded to this review

Good afternoon, Thank you for sharing your feedback from your recent stay at Gaylord Opryland. We apologize for any miscommunication in regards to our pricing structure, however, we are pleased to hear your arrival experience was wonderful and your guestroom met your sleeping needs. Both our resort fee and parking fees are listed on our own website. Upon check-in our...

Rapid City, South Dakota
Reviewed 1 October 2015

This property is huge and beautiful. It's a nice place to visit, but not stay. If you are staying here, be prepared to walk. Advice: get CLEAR instructions on where your room is. Despite being armed with a map and rapid fire directions from the check in clerk, we wandered around until finally landing at our room. Our room overlooked...

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Helpful?
Thank Adventure1966
GaylordOpryland, Customer Care Specialist at Gaylord Opryland Resort & Convention Center, responded to this review

Good morning, Thank you for taking the time to share your experiences at Gaylord Opryland. Please accept our apologies for the service you experienced not only with your guest bathroom but also with your room move. At Gaylord Opryland we pride ourselves on being a hotel dedicated to flawless customer service, and it’s clear we did not provide this for...

Reviewed 1 October 2015

I hate having to post a negative review! When you make a reservation you are reserving a room RIGHT? Think twice, after arrival late to hotel and 25 so minutes waiting in line, I was just ready to get to my room and go to bed but I was told "no rooms available" (now remember I made reservations). Their offer...

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Helpful?
1Thank Kathy C
GaylordOpryland, Customer Care Specialist at Gaylord Opryland Resort & Convention Center, responded to this review

Good morning, Thank you for taking the time to tell us about your recent stay at Gaylord Opryland. We are sorry to hear the room type you were offered upon your arrival did not accommodate to your sleeping needs. The room and service conditions you have described are certainly not our standard and we apologize for this. We delight in...

south
Reviewed 30 September 2015

Recently stayed at the Opryland Hotel and thoroughly enjoyed my stay. Only problem was that because of the large size, it is easy to get a little lost. Facilities were nice, clean and employees efficient. Enjoyed walking through the garden areas. Lovely atmosphere... Do not eat in the hotel. There are many other choices at much lower prices...

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Helpful?
Thank bigmomma4
GaylordOpryland, Customer Care Specialist at Gaylord Opryland Resort & Convention Center, responded to this review

Good morning, We sincerely appreciate you sharing your feedback from your recent stay at Gaylord Opryland. We are very happy to hear your girls weekend trip was a success and you ladies enjoyed our beautiful facility. We are deeply sorry to notice you seemed to get lost at certain points. At Gaylord, we empower our staff members to help assist...

Berryville, Arkansas
Reviewed 30 September 2015 via mobile

First off, the landscaping in this hotel is amazing. You can spend hours wondering around each level of the hotel. Lots of fountains and waterfalls and beautiful plants. Decided to just stay and have dinner at the hotel because it offered so many restaurants, only to find out all have very limited menus and are ridiculously overpriced. Ended up having...

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Helpful?
Thank Anita B
GaylordOpryland, Customer Care Specialist at Gaylord Opryland Resort & Convention Center, responded to this review

Good morning, Thank you for taking the time to comment on your recent experience at Gaylord Opryland. While we are happy to hear you found our hotel grounds to be beautiful and and enjoyed walking through our garden atriums, we are sorry to hear of the inconveniences you experienced in your guestroom as well as being dissatisfied with our pricing...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Jack Daniel's Saloon
Jack Daniel's Saloon
Cuisines: American, Bar, Pub
Findley's Irish Pub
Findley's Irish Pub
Cuisines: American, Irish, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Nashville's iconic Gaylord Opryland Resort & Convention Center offers guests all the excitement and energy of Music City under one spectacular roof. Beneath our climate-controlled signature glass atriums and nestled in a bend of the meandering Cumberland River is an extraordinary selection of dining, shopping and recreation options that create the perfect setting for a complete getaway. Enjoy our 9 amazing acres of indoor gardens, cascading waterfalls and indoor river with our very own Delta flatboat. Within this lush landscape, you will discover 2,882 guest rooms and 700,000 square feet of flexible meeting, convention and pre-function space. Discover Gaylord Opryland and make memories. ... more   less 

Additional Information about Gaylord Opryland Resort & Convention Center

Address: 2800 Opryland Drive, Nashville, TN 37214-1200
Region: United States > Tennessee > Nashville
Price Range: $351 - $636 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gaylord Opryland Resort & Convention Center 4*
Number of rooms: 2882
Reservation Options:
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Also Known As:
Gaylord Opryland Hotel Nashville
The Opryland Hotel
Gaylord Opryland Hotel Packages
Nashville Gaylord Hotel
Hotel Style:
#5 Spa Hotel in Nashville
#12 Luxury Hotel in Nashville
#35 Business Hotel in Nashville
#37 Family Hotel in Nashville
#39 Romantic Hotel in Nashville
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Questions & Answers

Here's what travellers have asked, with answers from Gaylord Opryland Resort & Convention Center staff and other travellers.
118 questions
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Preston, United Kingdom
4 months ago
Norcross, Georgia
East Brunswick, New Jersey
Stet, Missouri, United States

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Questions? Get answers from Gaylord Opryland Resort & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are rooms that have balconies overlooking the gardens. Ask for a full balcony. Otherwise you get a Juliet balcony or nothing at all.”
 of 5 bubbles 377jaymed, 21 Mar 2017 | Read review
“Balcony overlooking the Delta Atrium is nice”
 of 5 bubbles HobNobbin, 20 Mar 2017 | Read review
“Room with a balcony is worth the extra price”
 of 5 bubbles 2bmwmom, 19 Mar 2017 | Read review
“Rooms with a view/balcony is worth it”
 of 5 bubbles milliewinkle1, 17 Mar 2017 | Read review
“try to get a room with a view of the atriums”
 of 5 bubbles SandraM702, 17 Mar 2017 | Read review
5 of 5