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Extended Stay America - Nashville - Airport - Elm Hill Pike

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Extended Stay America - Nashville - Airport - Elm Hill Pike
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25 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Nashville - Airport - Elm Hill Pike
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Showing 25: English reviews
Norfolk, Virginia
Reviewed 9 October 2016 via mobile

This place is highly under rated. I am an extremely picky individual and can't get comfortable if I think a place is unclean or it makes me feel unsafe. This place was not only quite but very clean and the bed was very comfortable. In fact, I slept so well I woke up and forgot were I was for a...

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Helpful?
1Thank Christine S
Manager_11525, Manager at Extended Stay America - Nashville - Airport - Elm Hill Pike, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our staff and your accommodations. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Reviewed 7 October 2016

I am currently staying in your hotel for more than 2 weeks and my room is not clean at all even once. So many follow ups resulted in zero result. Daily they say someone will come to clean the room , but even after interaction with housekeeping they don't come. New excuses are given daily and women at the reception...

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Thank Alice D
Manager_11525, Manager at Extended Stay America - Nashville - Airport - Elm Hill Pike, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that we did not meet our expectations. Thanks to your comments, we will be reviewing with the staff proper customer service and communication that must be maintained at all times. Our team is committed to satisfying our guests, so...

Reviewed 24 July 2016 via mobile

We stayed here while attending the Church of God general assembly in Nashville, 14 of us from Jamaica. Lisa checked us in and she was great, (very patient considering the midnight checkin). Rooms were clean, comfortable the only set back is the utensils are not kept in the room. Wanted to make a cup of tea after such along travel...

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Thank chichibud
Manager_11525, Manager at Extended Stay America - Nashville - Airport - Elm Hill Pike, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad that you enjoyed your stay. Customer service is one of our top priorities so it pleases me to see you were given excellent attention and care. The staff and I would like to thank you again for posting your review. We look...

Karmiel, Israel
Reviewed 3 July 2016

the room we got is loaded by full kitchen: refridigator, oven, etc. but no simple things like kettle to make coffee/ tea. by other parameters this hotel is about avarage, the breakfast is limited like continental minus.

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1Thank bestsZagreb
Manager_11525, Manager at Extended Stay America - Nashville - Airport - Elm Hill Pike, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad that you enjoyed your stay. I apologize that our grab-and-go breakfast did not meet your needs. Your comments will be useful as we continue to improve our breakfast offering. Thank you for choosing Extended Stay America. We hope to see you again...

Reviewed 27 June 2016 via mobile

AC was not cooling. Empty toilet paper roll on dispenser when checking in. Large clumps of hair in tub. Should have slept in my truck. I would not stay at another Extended Stay. On a positive note the reservation agent making the booking was very nice.

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Thank FrequentTravelTampa
Manager_11525, Manager at Extended Stay America - Nashville - Airport - Elm Hill Pike, responded to this review

Thank you for your recent review of your stay. The issues you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have met with my staff with areas of opportunity to ensure your experience is not repeated. Your feedback is very important to us, so thank you for sharing....

Reviewed 2 June 2016

in reading reviews while trying to find a place to stay in Nashville, I did not see a positive feedback. I was completely happy with this place and will stay there again any time I go to Nashville. The staff was , for the most part, friendly and made us feel that we were in fact welcome at their facility....

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Helpful?
Thank Kathy F
Manager_11525, General Manager at Extended Stay America - Nashville - Airport - Elm Hill Pike, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm thrilled that we were able to exceed your expectations and provide you with a home away from home experience! I truly appreciate your kind comments about our friendly customer service. Thank you again for sharing your experience with us. We would love to...

Greenfield, Indiana
Reviewed 13 May 2016 via mobile

I was greeted with great hospitality. The check in was very quick and easy. The employee, Maurice, was nothing, but professional and knew exactly what he was doing. The room was very clean and inviting. If we have more work in Nashville, I will be staying at the Extended Stay America- Elm Hill Pike. Thank you.

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Thank jbooker35
Manager_11525, General Manager at Extended Stay America - Nashville - Airport - Elm Hill Pike, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in...

Mobile, Alabama
Reviewed 6 May 2016 via mobile

The room was clean, and great front desk representative Stacy was very polite and friendly. Stacy went above and beyond for us on our accommodations and with that being said we will be booking with this hotel again and hope this review catches the eyes of other future guest.

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Thank jasmynjenair
Indianapolis, Indiana
Reviewed 21 April 2016

I've never encountered such poor management of a property than at this hotel -- even for a discount hotel like Extended Stay. We arrived at 11pm expecting to be able to check in to our guarenteed (PRE-PAID) room with little hassel. First we were told they had no reservation for us. Then said we were to go to their sister...

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1Thank IssabeauHawke
Manager_11525, General Manager at Extended Stay America - Nashville - Airport - Elm Hill Pike, responded to this review

Thank you for your recent review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I will retrain our front desk staff on our check-in procedures and make sure we are better monitoring our room inventory. I will also make sure we are providing each guest...

Scotch Plains, New Jersey
Reviewed 6 April 2016

My wife and I stayed here recently on our road trip to Nashville. We weren't sure about this hotel based on the variety of reviews, but we were pleasantly surprised when we arrived. The room was recently redone and clean. The bed was very comfortable and the hotel itself was quiet. The breakfast wasn't much, but it had muffins, oatmeal,...

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Helpful?
Thank Vince K
Manager_11525, General Manager at Extended Stay America - Nashville - Airport - Elm Hill Pike, responded to this review

I want to thank you for taking the time to post a review of your experience with us. We appreciate you letting us know about the cleanliness issues you experienced. I will be sure to share your comments with our housekeeping staff. Still, I’m thrilled that we were able to exceed your expectations and provide you with a comfortable stay...

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Near Extended Stay America - Nashville - Airport - Elm Hill Pike

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Nashville - Airport - Elm Hill Pike

Address: 2511 Elm Hill Pike, Nashville, TN 37214 (Formerly Studio Plus Deluxe Studios - Nashville - Airport)
Region: United States > Tennessee > Nashville
Price Range: $125 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Nashville - Airport - Elm Hill Pike 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Extended Stay America Nashville
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Nashville - Airport - Elm Hill Pike staff and other travellers.
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Questions? Get answers from Extended Stay America - Nashville - Airport - Elm Hill Pike staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the second floor if possible. The stairs are shortest for this floor.”
 of 5 bubbles anthonylovebug1, 9 Dec 2016 | Read review
“I cannot give one”
 of 5 bubbles Buffettfan4ever, 15 Nov 2016 | Read review
“I think maybe pets are more likely to be on the ground floor. Next time I may ask for the next level up..”
 of 5 bubbles 315kathyf, 2 Jun 2016 | Read review
“Stay at any other hotel chain that is nearby”
 of 5 bubbles IssabeauHawke, 21 Apr 2016 | Read review
“You are near O'Hara Airport!... All you hear is Airplanes taking off, and Landing!”
 of 5 bubbles mensa2, 1 Mar 2016 | Read review
5 of 5