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Hotel Preston

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Hotel Preston
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2,161 Reviews from our TripAdvisor Community

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Showing 2,155: English reviews
Knoxville, Tennessee
Reviewed 1 week ago

The pet fee here is much lower than other hotels. Make sure you don't get a room on the second floor of you want to sleep before the band quits in the bar. We found out too late to change rooms and the early flight came all too soon.

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Helpful?
Thank tsdaniel_biz
Hotel-Preston-TN, Manager at Hotel Preston, responded to this review

We're glad you appreciated the value of our pet fee, but sorry that noise bleed made your stay less restful than you'd hoped. Thank you for trusting us with your stay, and for your thoughtful feedback -- we'll take it under consideration as we continue to work to improve the guest experience. Cheers, Ousmane, General Manager

Nashville, Tennessee
Reviewed 1 week ago

I stayed for only one night, but thoroughly enjoyed this hotel. My "roommate" for the night was a Beta Fish and the staff is friendly and helpful. Skip the restaurant...if you want anything other than burgers. The burgers were great, but the rest...not so much!

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Helpful?
Thank alicecg2017
Hotel-Preston-TN, Manager at Hotel Preston, responded to this review

We're glad you had a short but sweet stay with us! Thank you for your kind words about our team and our burgers -- we're sorry the other menu items weren't your style, but we appreciate the feedback. Hope to have you back soon! Cheers, Ousmane, General Manager

Memphis
Reviewed 1 week ago

Mattresses not up to previous standard. Some redecorating has been done. I was there for an annual repeat meeting. They are always quite accommodating for our meeting group. If you are in to entertainment, they always have a live band on the weekends with dancing.

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Helpful?
Thank jcw960
Hotel-Preston-TN, Manager at Hotel Preston, responded to this review

We're sorry the mattresses weren't as you'd hoped, but glad to hear that our live music brought the entertainment you were after! Thank you for trusting us with your stay and your meeting -- it was a pleasure to have you and we hope you'll be back before long! Cheers, Ousmane, General Manager

3771
Reviewed 1 week ago

I can't seem to reach anyone with management that will settle my issues. The bed was springy and uncomfortable. The water pressure was weak. The staff gave me bad information on policies. Over all not the worst but not good in my opinion.

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Helpful?
Thank D8007BFrob
Hotel-Preston-TN, Manager at Hotel Preston, responded to this review

I'm very sorry to hear this! If you haven't already, please give us a call at (615) 361-5900. We definitely want to make sure all our policies are communicated clearly to our guests, and I apologize for the disappointments you describe. I hope we can get your issues resolved shortly. Best, Ousmane, General Manager

White Hall
Reviewed 1 week ago

No hot water for over 24 hours. Painful. Bed was uncomfortable. We booked a Suite and it was two separate rooms. No connecting door. No bell service to assist with luggage. Not worth any price. There are much better alternatives out there. Housekeeping walked into our room with the "Do not disturb" sign on the door.

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Helpful?
Thank W3406BRtomo
Hotel-Preston-TN, Owner at Hotel Preston, responded to this review

I'm sorry to hear that you encountered so many service hiccups during your stay. There's nothing we care more about than guest comfort, and it's disappointing that we didn't live up to our objectives. We do make our status as a funky boutique hotel clear in our advertising, and we are do not offer some services associated with larger chain...

Clarksville
Reviewed 1 week ago

Our room was located on the 11th floor , so I expected to be far enough away from the lounge and highway. We went on Valentines weekend for a much needed relaxing weekend. There was construction going on all day Saturday and then saturday night we had the trashiest noisiest neighbors hanging out in the hallway , being loud and...

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Helpful?
Thank tiffanya955
Hotel-Preston-TN, Manager at Hotel Preston, responded to this review

I'm sorry you had a noisier visit than you'd hoped, but we're so glad you trusted us with your stay! Thank you for your kind words about our location and value. It was a pleasure to have you, and we hope you'll be back before long. Cheers, Ousmane, General Manager

Lexington, Kentucky
Reviewed 1 week ago

Not the best "cheap" hotel in Nashville. No hot water for 2 days, room wasn't super clean. Lights were out in hallways which made me feel unsafe. I would go with Millennium, at least you get a free shuttle.

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Helpful?
Thank M6431ZMoliviab
Hotel-Preston-TN, Manager at Hotel Preston, responded to this review

I'm sorry to hear that we weren't what you'd hoped for! Guest comfort is paramount, and we hope you alerted the front desk to any housekeeping oversights and out lightbulbs that you encountered so we could address the issues quickly. Please accept our sincere apologies for the intermittent hot water -- our renovations have unfortunately affected our water temperature, and...

Memphis, Tennessee
Reviewed 1 week ago

On our arrival there the shower was broken but they were nice enough to give us another room. Then on that same night the clerk call me saying that the manger on duty at the time would give me call but he or she never did . On the next morning early at that before check out housekeeping just barged...

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Helpful?
Thank 344criss
Hotel-Preston-TN, Manager at Hotel Preston, responded to this review

We're sorry you experienced service hiccups during your stay! We want all our guests to have smooth, stress-free stays, and I hope you'll accept our sincere apologies for these missteps. I'm glad we were able to move you into a new room without issue, but it sounds like that may have resulted in miscommunications with management and hospitality about which...

Godfrey, Illinois, United States
Reviewed 1 week ago

This seems to be an older hotel that has been refurbished. The decorations have a modern retro feel. Everything was very clean and functional. The curtains were heavy and dark and there was minimal noise - sleeping was easy.

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Helpful?
Thank Laura S
Hotel-Preston-TN, Manager at Hotel Preston, responded to this review

We're glad you liked our look and comfort, Laura! Thank you for putting your trust in us, and taking the time to write so warmly and thoughtfully about your visit. We hope you'll be back before long. Cheers, Ousmane, General Manager

Jackson, Tennessee
Reviewed 1 week ago

I like Hotel Preston quite a bit and have stayed here many times but this trip was very disappointing. I am quite concerned about the fact that an item was taken from my room yet 10 ,minutes later management had no idea who was supposed to be cleaning my room that morning.

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Helpful?
Thank 56grannyduck
Hotel-Preston-TN, Manager at Hotel Preston, responded to this review

I'm so sorry to hear that your most recent trip didn't live up to your past ones! We want our guests to count on consistently wonderful service, and I can imagine how disappointing your situation was. It sounds like there might have been a miscommunication between cleaning crews about their respective schedules that the front desk had trouble resolving. Please...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Hotel Preston is a delightfully uncommon Nashville hotel. Conveniently located near Nashville International Airport, just minutes from both downtown Nashville and Opryland, Hotel Preston caters to vacationers and business travelers alike with an only-in-Music City combination of creativity and sass. With an eclectic art collection and unique touches like lava lamps, rubber duckies and pet fish delivered upon request, Hotel Preston moves to its own beat.The hotel’s distinctive rooms, designed with custom furniture, eye-catching colors and unimaginably comfortable beds, have attracted worldwide media attention. Each room has a You Want It, You Got It button that caters to guests’ needs or whimsical desires: high-speed wireless Internet access, Aveda bath products, a Pillow Menu and Spiritual Menu.Hotel Preston offers state of the art meeting facilities with 7,408 sq. ft. of space including the 4,400 sq. ft. Gather Ballroom. Café Isabella serves up Italian comfort food with southern roots at Hotel Preston and caters to guests for breakfast, lunch and dinner. The hotel also boasts The Pink Slip, located off the lobby, where cocktails are served nightly and live music is showcased most nights and an inviting outdoor pool that is open seasonally. ... more   less 

Additional Information about Hotel Preston

Address: 733 Briley Parkway, Nashville, TN 37217
Region: United States > Tennessee > Nashville
Price Range: $163 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Preston 3.5*
Number of rooms: 196
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Orbitz, Evoline ltd and Priceline so you can book your Hotel Preston reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Preston Hotel Nashville
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Preston staff and other travellers.
27 questions
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Questions? Get answers from Hotel Preston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floor facing expressway..no expressway noise.”
  • Don't know if you can see fingerprints on door-but they weren't mine.
  • Peeling resurface enamel on tub..not clean
 of 5 bubbles callk2sell, 23 Feb 2017 | Read review
“Ask for a higher floor for a quieter stay.”
 of 5 bubbles nightkruz, 17 Feb 2017 | Read review
“Don't get a room by the elevators”
 of 5 bubbles , 4 Feb 2017 | Read review
“King Suite”
 of 5 bubbles cicilyb2016, 26 Jan 2017 | Read review
“Ask for a room away from the elevator. Lots of people heading to the airport at all times.”
 of 5 bubbles 146brendar, 16 Jan 2017 | Read review
5 of 5