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Hilton Garden Inn Nashville Airport

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#57 of 154 Hotels in Nashville
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Garden Inn Nashville Airport
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737 Reviews from our TripAdvisor Community

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Acworth, United States
Reviewed 2 days ago NEW

Not up to any Hilton standard. As a gold HH member, extremely disappointed.Food quality was poor - breakfast was cold. Entertainment (Guitar pair) in the lobby was so loud, could not conduct business. Did not offer HH Gold member options at check-in. Suggest a real Hilton hotel rather than this one or Hyatt.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Stephen V
00gc, General Manager at Hilton Garden Inn Nashville Airport, responded to this review

Dear Stephen V, Thank you for taking the time to share your experience about your recent stay at our hotel. We pride ourselves on excellence in every respect, so it was disappointing to know we didn't provide the service that you have come to expect from our brand. Please accept my apology as well as assurance that your concerns have...

Smithtown, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

We were visiting Nashville but did not have reservations. We used the Tripadvisor app. Luckily, the Hilton Garden Inn had a room available. We were thrilled with the friendly service and high quality decor. Extremely clean. Good food.

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Helpful?
Thank Christine P
About Hotel's Favourite Review
00gc, Manager at Hilton Garden Inn Nashville Airport, responded to this review

Christine, on behalf of our team at Hilton Garden Inn Nashville Airport, thanks for the excellent review! We strive to deliver spotless rooms and outstanding service to each and every guest, and we appreciate you noticing our efforts. We enjoyed having you stay with us and hope we will continue to be your hotel of choice whenever you return to...

Jackson, Tennessee
Reviewed 3 days ago NEW

Although web site states they offer the Stay park and fly , you cannot leave your car on their lot. However they do have an airport shuttle. The manager , 4:00 a.m, was nice enough to allow me to leave my car for the 3 day trip. I explained to him I was not aware of the new rule, because...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank GKD2012
00gc, General Manager at Hilton Garden Inn Nashville Airport, responded to this review

Dear GKD2012, Thank you for taking the time to share your experience about your recent stay at our hotel. We thank you for evaluating your stay. Please accept our apologies for our shortcomings. We want every guest staying with us to have a positive experience, and we regret that did not happen for you. Although the issues you described are...

Saint Peters, Missouri
Reviewed 3 days ago NEWvia mobile

This Hilton was a HUGE disappointment! The beds were the worst I have ever slept in. They were supposed to be comfort adjustable, but instead one was hard as a rock slab and the other deflated all night long. At 3:30 am I could not take it any more and slept at the foot of the bed. There was a...

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Helpful?
Thank geistmutter
00gc, General Manager at Hilton Garden Inn Nashville Airport, responded to this review

Dear geistmutter, Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep so I am sorry that you found the beds uncomfortable. Our front desk is available 24 hours a day so we would have been happy to move you to another room...

Wentzville, Missouri
Reviewed 3 days ago NEWvia mobile

The hotel is close to the airport and surprisingly quite. Hotel/rooms clean with a Keurig and fridge in the room. Our bathroom door wouldn't stay open don't know if it was supposed too or not. The beds.... were awful. Some type of comfort control that clearly didn't work. One bed was on soft and it was hard. The other you...

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Helpful?
Thank K C
00gc, General Manager at Hilton Garden Inn Nashville Airport, responded to this review

Dear KC, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests so I apologize that you were not completely satisfied with our beds. Our front desk is available to address issues such as this so we would have been happy to provide you...

Newark, Ohio
Reviewed 1 week ago

Hotel was clean and nice. Staff was great. My only complaint is parking. I arrived into the hotel around 10pm. There was no parking. I had to park at another hotel 3 buildings down and walk up a big grass hill and through a dark back parking lot to get there. If it wasn't for that I would have given...

Review collected in partnership with Hilton Garden Inn
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Thank jillf771
00gc, General Manager at Hilton Garden Inn Nashville Airport, responded to this review

Thank you for being our guest at Hilton Garden Inn Nashville Airport. I am glad that you had an enjoyable experience staying with us. However, we are sorry for the inconvenience you experienced with the lack of parking space when you arrived. Please alert our front desk on your next visit, and we will be happy to assist you with...

Madison
Reviewed 2 weeks ago

Poor customer service upon arrival. No phones in the room, you have to walk down the hall to elevator area to use a phone. Room wasn't cleaned after first nights stay. No additional face towels were available and I had to walk down to the desk to get bath towels.

Review collected in partnership with Hilton Garden Inn
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Thank heidic356
00gc, General Manager at Hilton Garden Inn Nashville Airport, responded to this review

Dear Heidic356, Thank you for sharing your experience. What you reported is not typical of our service, and we apologize for failing to provide our customary hospitality and warm welcome. We hope you will give us another chance to show you that we do take pride in providing wonderful service to all of our guests, every day. We look forward...

york, United States
Reviewed 2 weeks ago

Very close to the airport. Great for early flights. Rooms nice and very clean. Would definitely stay here again. Not too far from downtown music scene. Enjoyed it. Friendly staff. Nice hotel amenities.

Review collected in partnership with Hilton Garden Inn
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Thank 604paigev
00gc, Manager at Hilton Garden Inn Nashville Airport, responded to this review

Thank you for the wonderful review of your stay at Hilton Garden Inn Nashville Airport! We strive to deliver clean, comfortable accommodations and outstanding service, and we appreciate you noticing our efforts. We enjoyed having you stay with us and hope we will continue to be your hotel of choice whenever you return to Nashville. Regards, Ron Samardzia General Manager

Atmore, United States
Reviewed 3 weeks ago

Double billed my account and don't want to give me a refund. The toilet was stopping up and no one would come and fix it. So my husband had to work on it. My keys would not work had to have them reloaded every morning and evening.

Review collected in partnership with Hilton Garden Inn
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1Thank sheilao706
00gc, Manager at Hilton Garden Inn Nashville Airport, responded to this review

Dear sheilao706, Thank you for providing feedback regarding your stay with us. We are disappointed to learn about the difficulties you experienced while visiting our hotel. We offer our sincere apologies and assure you that this is not our normal standard. We are doing everything in our capacity to investigate this matter and resolve it as soon as possible. Thank...

Winchester, Tennessee
Reviewed 4 weeks ago

This is the fourth time we have stayed at this hotel. It is conveniently located near Briley Play to the Grand Ole Opry and minutes from downtown. The rooms are clean and comfortable. The staff is friendly and professional.

Review collected in partnership with Hilton Garden Inn
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Thank frankdR9137YW
00gc, Manager at Hilton Garden Inn Nashville Airport, responded to this review

Dear frankdR9137YW, Thank you for returning to the Hilton Garden Inn Nashville Airport. There is no better compliment than a guest who keeps coming back time after time! I'm so glad our location serves perfect for your needs and that you continue to enjoy our rooms and service. It is always a pleasure to have you as our guest, and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Deluxe accommodations, friendly service and a relaxed Tennessee-style atmosphere await guests of the Hilton Garden Inn hotel in Nashville. Certain to please the busy executive or leisure traveler are our array of special amenities including complimentary high-speed Internet access, in-room hospitality center with microwave, refrigerator and coffee maker, two dual-line phones with voicemail and data ports, large work desk, Mirra® Ergonomic chairs, On Command® video and games, complimentary HBO®, complimentary USA Today® each weekday morning, indoor swimming pool, newly renovated fitness center and a 24-hour complimentary business center with secure PrinterOn® printing. ... more   less 

Additional Information about Hilton Garden Inn Nashville Airport

Address: 412 Royal Pkwy, Nashville, TN 37214-3636
Region: United States > Tennessee > Nashville
Price Range: $218 - $421 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Nashville Airport 3*
Number of rooms: 110
Reservation Options:
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Also Known As:
Hilton Garden Inn Nashville Airport Hotel Nashville
Nashville Hilton Garden Inn
Hilton Nashville
Hotel Style:
#27 Romantic Hotel in Nashville
#28 Family Hotel in Nashville
#31 Business Hotel in Nashville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Nashville Airport staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Nashville Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think any room will have a noise issue when the airplanes start taking off”
 of 5 bubbles Travelingbeachchick, 23 Dec 2016 | Read review
“do not advise”
 of 5 bubbles Shelia1017, 28 Nov 2016 | Read review
“The hotel is away from any major highway, so every room will be insulated from street noise.”
 of 5 bubbles GilB867, 21 Nov 2016 | Read review
“stay away from next to elevator if you want quiet...”
 of 5 bubbles debraye, 10 Nov 2016 | Read review
“A little more costly for us, but had a shuttle to downtown Nashville for $10 round trip”
 of 5 bubbles Adhesion, 5 Oct 2016 | Read review
5 of 5