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Sheraton Nashville Downtown Hotel

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#27 of 154 Hotels in Nashville
Certificate of Excellence
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1,118 Reviews from our TripAdvisor Community

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Showing 1,092: English reviews
Schaumburg, Illinois
Reviewed 14 November 2015

We enjoyed our stay at the Sheraton, service was great and so was the food. Room service was wonderful and even gave me extra coffee. The shuttle service was great. Whether you needed shuttle, taxi or any transportation the staff was prompt at getting that service for you. Always the staff was pleasant. Enjoyed the stay tremendously would refer this...

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Helpful?
Thank joyce208
Doug_Vandenberg, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear joyce208, Thank you for taking the time to write us a review. I am so glad that you had such a good experience at Sheraton Nashville Downtown! I will definitely relay your compliments to my room service and valet teams. Please come back and stay with us again soon! Warm regards, Doug Vandenberg, General Manager

Reviewed 13 November 2015

was a guest at a wedding in town. Had a suite in the hotel that was very spacious came with free breakfast and free water. The shower had 5 heads it was outstanding. The hotel was a short walk from all of the action

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Helpful?
Thank Larry F
Doug_Vandenberg, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear Larry F, Thank you for taking the time to write us a review. I am so glad that you were happy with your accommodations and had a good time at our hotel. Please come back and stay with us again soon! Warm regards, Doug Vandenberg, General Manager

Wisconsin Rapids, Wisconsin
Reviewed 13 November 2015

A very nice walk to the Convention center, Broadway, the Capital, etc. Highly recommend! The wait for front desk seemed fairly lengthy at times. The hotel seemed to be refreshed recently to a very modern standard. The Lounge was especially nice.

Review collected in partnership with this hotel
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Helpful?
Thank zachv352
Doug_Vandenberg, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear zachv352, Thank you for taking the time to review your recent stay at Sheraton Nashville Downtown. I am so glad that you had a good experience at our hotel and liked our lobby decor and location. I will definitely relay your comments about the wait at the front desk to our front desk manager so that she can work...

Indianapolis, Indiana
Reviewed 13 November 2015

I could not tell you more how much I enjoyed staying at the Sheraton. My husband and I decided to try name your price with Priceline and we had no idea what to expect. Well, we spun that wheel and we won! The hotel is amazingly beautiful but older so know that. The entryway is very nice, the bar is...

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Helpful?
Thank cpronzato
Doug_Vandenberg, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear cpronzato, Thank you for taking the time to write us a review. It is great to hear that enjoyed your time at Sheraton Nashville Downtown, from your guestroom, to our lobby decor and location! Please come back and stay with us again soon. Best, Doug Vandenberg, General Manager

Chicago, Illinois
Reviewed 12 November 2015 via mobile

Stayed Halloween. Arrived to the hotel around noon and was able to check in early! The staff was VERY friendly. Everyone I talked to was awesome. I'm from Chicago, so maybe it's southern thing. The property was well maintained and seemed clean. **Only problem was that the room smelled like someone dried off from the pool and left the towel...

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Helpful?
Thank John B
Doug_Vandenberg, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear J B, Thank you for taking the time to write us a review. It is so great to hear that my staff was friendly, helpful and able to provide you with a good experience! However, I am sorry that your room's cleanliness was not up to par. I will absolutely speak with my housekeeping manager about this and make...

Schaumburg, Illinois
Reviewed 12 November 2015

Pretty much ok, the hotel is located some distance from the Music City Convention center and was not an easy walk, however the hotel staff and shuttle made it work. One issue is the availability of the restaurant, not everybody wants to eat dinner in the bar.

Review collected in partnership with this hotel
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Thank jack679
Doug_Vandenberg, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear jack679, Thank you for taking the time to provide us with your feedback. I am glad that your stay was to your liking and that you were able to take advantage of our guest shuttle service. We hope you are able to come back and stay with us again soon! Regards, Doug Vandenberg, General Manager

Hillsborough, New Jersey
Reviewed 11 November 2015

We have stayed here before - clean, spacious rooms - club level floor included breakfast and snacks - the gym has good equipment and there is a pool which I did not try. Location is great - walking distance to everything - Broadway and Ryman - our room was kept spotless - thanks Jessica - we will be back!

Review collected in partnership with this hotel
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Thank Barbara K
Doug_Vandenberg, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Barbara K, Thank you for taking the time to review your recent stay at Sheraton Nashville Downtown! I am so glad that you enjoyed your time at the hotel and I will definitely relay your compliments to Jessica and Melvin - I know that they will mean a lot to both of them. Please come back and stay with us...

Ottawa
Reviewed 11 November 2015

Nice facility. The room was nicely decorated with modern yet classy dressings. Superior staff. Excellent location for downtown Nashville. Within walking distance to the new convention center, the Bridgestone Arena and Broadway street!

Review collected in partnership with this hotel
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Thank scaylor2015
Doug_Vandenberg, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear scaylor2015, Thank you for taking the time to write us a review. I am so glad that you enjoyed your time at our hotel while you were in Nashville on business - from the location to the design of your guestroom. It is my sincere hope that we will have the opportunity to welcome you back to Sheraton Nashville...

Clarksville, Tennessee
Reviewed 11 November 2015

The price I was given over the phone was not the same price after check out. And I asked questions about the room from a picture I was looking at and was given false information. I guess just to get me there.

Review collected in partnership with this hotel
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Helpful?
Thank cannonjeri
Doug_Vandenberg, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear cannonjeri, Thank you for reviewing your recent stay at Sheraton Nashville Downtown Hotel. I am extremely sorry to read that it did not live up to your expectations, and that the price you were quoted when you made your reservation did not reflect what was on your bill at checkout. I would love to speak to you more about...

Dolton, Illinois
Reviewed 11 November 2015

This is an excellent hotel but it's just a little pricey. I would definitely stay here again and I would recommend this hotel to anyone. They really treat you special. The only thing I would have liked is a small refrigerator.

Review collected in partnership with this hotel
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Thank RepJr1113
Doug_Vandenberg, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear RepJr1113, Thank you for taking the time to write us a review. It is great to hear that you had a good stay with us! Regarding your request for a refrigerator, I wanted to let you know that we in fact do have a few at the hotel that you can rent on a first come first served basis....

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Nashville Downtown's multi-million dollar transformation, conceptualized by New York-based designer Anna Busta, is unlike any other hotel in Nashville. Guests will not only experience brand new guest rooms, but a completely transformed lobby, reception area, wine bar, and meeting space. 25 Million Dollar renovation - completed Spring of 2014. ... more   less 

Additional Information about Sheraton Nashville Downtown Hotel

Address: 623 Union Street, Nashville, TN 37219-1706
Region: United States > Tennessee > Nashville > Downtown Nashville
Price Range: $357 - $674 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Nashville Downtown Hotel 4*
Number of rooms: 474
Reservation Options:
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Also Known As:
Sheraton Nashville
Nashville Sheraton
Hotel Style:
#10 Luxury Hotel in Nashville
#33 Romantic Hotel in Nashville
#34 Business Hotel in Nashville
#39 Family Hotel in Nashville
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Nashville Downtown Hotel staff and other travellers.
21 questions
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Questions? Get answers from Sheraton Nashville Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room on a floor that's not under construction”
 of 5 bubbles copi7447, 5 Jan 2017 | Read review
“Rooms on Union Street side face Legislative Plaza and have a nice view”
 of 5 bubbles Deebee16384, 22 Dec 2016 | Read review
“Ill suggest getting a higher floor, and reserve it ahead of time (1 month) to get a better rate.”
 of 5 bubbles MonthlyVacations, 15 Dec 2016 | Read review
“Ask for club floor on 24!”
 of 5 bubbles tomhY6892VY, 11 Dec 2016 | Read review
“Thought not having a refrigerator was odd for the room. Would have been nice with dinner leftovers. Was told there was a fee per night for one, which I thought was poor. Lots of fees taxed on to stay for no reason.”
 of 5 bubbles trod002, 3 Dec 2016 | Read review
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