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MainStay Suites

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565 Reviews from our TripAdvisor Community

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Showing 565: English reviews
Reviewed 3 April 2016

We enjoyed our stay in the hotel. Kids loved the breakfast especially making their own bear shaped pancakes. The location was perfect, close to everything yet quiet and beautiful. We will definitely stay here again when we come to visit the great smokies next time.

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Helpful?
Thank Xiaoling J
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne...

Reviewed 2 April 2016 via mobile

Clean: The room, the breakfast area and pool were very clean. Friendly: The entire staff was very friendly and accommodating. Location: We loved that we were in a country like setting, away from the crowds of the strip. (About 4 minutes away) We saw cows roaming from our window. Also a little stream on the grounds is just beautiful. We...

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Helpful?
Thank JLKuz
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne...

Bostic, North Carolina
Reviewed 2 April 2016 via mobile

Stayed here only to have our car vandalized. Went to Manager and asked about cameras to learn that there are none. He was very rude and acted as we were bothering him. Stay somewhere else and avoid this unfriendly place. Breakfast was also impossible with the large crowd and the small breakfast room.

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4Thank ChrisF103
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

I am totally shocked at the guest review, as a general manager I always do everything I can for the guest. We have an excellent top 10 property in Pigeon Forge as you can see from many guest comments. This guest had a "Donald Trump" bumper sticker on her car. On the morning of her departure she had noticed that...

Reviewed 31 March 2016 via mobile

We checked in here after checking out of our first hotel but deciding we weren't ready to go home. The staff was very nice, rooms exceptionally clean, and the beds were very comfortable. It's right off light 6 on the strip, and easily accessible to all attractions. We will be staying here from now on.

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Helpful?
Thank David W
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne...

Kenton, Ohio
Reviewed 30 March 2016

We stayed at this property several years ago and decided last minute to take a spring break trip to Pigeon Forge so I looked up the Main Stay Suites, so glad I did. This hotel by far has to be the best one in town at its price point in comparison to others at a similar cost. Not sure at...

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Helpful?
1Thank Theron1971
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne...

Columbus, IN
Reviewed 29 March 2016

This is our second time to this property. We only stayed one night the first time because we moved to a cabin for the remainder of our trip but based on this one night we chose to stay here again for our full visit this time (4 days). The indoor and outdoor pool facilities are great and our grandchildren enjoyed...

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Helpful?
Thank Jeri R
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne...

Indiana
Reviewed 26 March 2016 via mobile

After checking out of our cabin, we decided to stay an extra night. Chose to stay here based on reviews, so glad we found this hotel! Great location off of the main strip in a quiet area near a farm. We could see nice cows next door. :) The rooms all include kitchens with everything you need except for an...

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Helpful?
Thank laristarr
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne...

Chattanooga, Tennessee
Reviewed 24 March 2016

We were visiting the Pigeon Forge area yesterday and decided to stay another day. We pulled up this property and were immediately blown away at its beauty, from the building itself to the gorgeous landscaping. We went through the easy check in process and then up to our room. And it was huge. Most comfortable and clean as a whistle....

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Helpful?
Thank Steve R
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne...

Reviewed 23 March 2016 via mobile

We loved our stay here. The hotel provided breakfast was better than most we've stayed at. The kids loved the indoor pool and even tried the lazy river outdoor pool though it was a bit chilly. The hotel room was nice and clean and had a full kitchen. The only reason I didn't give it 5 stars was because there...

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Helpful?
Thank BrinaKay
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne...

Atlanta, GA
Reviewed 12 March 2016

We chose this hotel for our one-night stay in Pigeon Forge. It looks a little out of place since it is in the middle of a residential neighborhood. There is an old big red barn almost directly across the street and a few houses with cows roaming around. We did not want too be to close to the main strip...

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Helpful?
Thank aunaturale
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Mainstay Suites an ALL-SUITE hotel located in Pigeon Forge. Indoor/outdoor pools, full breakfast. Located near the new LeConte Center, Dollywood, Dixie Stampede, The all new Island, WonderWorks and Titanic Museum. We also have a convention center for up tp 350 guest with meeting room space available. ... more   less 

Additional Information about MainStay Suites

Address: 410 Pine Mountain Rd, Pigeon Forge, TN 37863-3766
Region: United States > Tennessee > Sevier County > Pigeon Forge
Price Range: $140 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites 2.5*
Number of rooms: 129
Reservation Options:
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Also Known As:
Mainstay Suites Pigeon Forge
Pigeon Forge Mainstay Suites
Mainstay Hotel Pigeon Forge
Mainstay Pigeon Forge
Mainstay Suite Pigeon Forge
Hotel Style:
#8 Family Hotel in Pigeon Forge
#9 Business Hotel in Pigeon Forge
#21 Romantic Hotel in Pigeon Forge
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Questions & Answers

Here's what travellers have asked, with answers from MainStay Suites staff and other travellers.
17 questions
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2 months ago
Berea, Kentucky
over a year ago
Jacksonville, Florida
Fairfield, Pennsylvania
over a year ago

See all questions (17)

Questions? Get answers from MainStay Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Elevator is very slow, so ask for a first floor room if this will be an issue.”
 of 5 bubbles nancyk83, 18 Mar 2017 | Read review
“extra towels are a plus if you can get them.”
 of 5 bubbles sandib758, 15 Mar 2017 | Read review
“If I went again, I would stay on the 4th floor, were there is no noise above you...”
 of 5 bubbles 78wades, 20 Feb 2017 | Read review
“Balcony facing the creek”
 of 5 bubbles bbabe1623, 12 Nov 2016 | Read review
“Room on first or second floor”
  • Kitchen Area
 of 5 bubbles Linda44149, 9 Nov 2016 | Read review
5 of 5