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Holiday Inn Express Pigeon Forge/Dollywood

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Holiday Inn Express Pigeon Forge\/Dollywood
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302 Reviews from our TripAdvisor Community

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Showing 300: English reviews
Baton Rouge
Reviewed 5 days ago NEW

The location is great. Very clean and quiet rooms. Never even heard anyone else's water running. Very friendly staff. Will definitely stay again. Very close to main attractions. I felt very safe and secure.

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Helpful?
Thank Z1553GAjudithb
Josh T, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you for taking the time to review our hotel and the kind words about our staff. We look forward to your next visit the Pigeon Forge.

Reviewed 2 weeks ago

The hotel was a little old and the carpet was not as clean as it could be. I did not enjoy my stay in Pigeon Forge because on Tuesday we went out to lunch with these old friends and I fell at the restaurant. Broke my glasses and messed up my face and fell on my arm and right side...

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Helpful?
Thank 128rebekahj
Josh T, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

We thank you for taking the time to review our hotel. I'm sorry to hear about your fall at the restaurant you had visited. We are in hopes of a renovation in the near future and hope you will consider us again for future stays in the area.

Boca Raton, Florida
Reviewed 3 weeks ago

Got here too early to check in as the room wasn't ready. Filled out the paperwork, Terri was working the front desk and very friendly. I would agree with others that for the price the place is to run down. You can see it everywhere, wallpaper, paint in the evaluator doors. Even though the place is nonsmoking, as a nonsmoker...

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Helpful?
Thank ThePCGuy
Josh T, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

We are very sorry to hear you did not enjoy your stay with us. We at the hotel are in hopes of a renovation in the near future and hope you will consider us again in the future.

Ellicottville
Reviewed 3 weeks ago

Hotel would've been nice 20 years ago it seemed very dirty it was in a very nice hotel the people above us for showering and I thought they were coming through the roof I think it was overpriced for what we got

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Helpful?
Thank Dave C
Josh T, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

I'm sorry to hear you did not enjoy your stay with us. We are in hopes of a renovation in the near future and hope you will consider us for future stays in the area.

Port Charlotte, Florida
Reviewed 4 weeks ago

The front desk people were friendly and helpful, our room was comfortable with extra counter space in the bathroom. Breakfast was good with a nice variety and delicious cinnamon rolls. We used the indoor pool. It was nice but hot tub needs to be cleaned better. The shower had good water pressure and towels weren't those skimpy ones. It was...

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Helpful?
Thank Debra H
Josh T, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

We're very happy to hear you enjoyed your stay with us and hope to see you again for you future trips to Pigeon Forge.

Nashville, Tennessee
Reviewed 23 October 2016 via mobile

As an IHG Platinum Member, I've stayed at some great Holiday Inns...this wasn't one of them. With that said, it wasn't a bad stay, just not up to the standard of most Holiday Inns. The room was comfortable and clean, the staff was professional and the hotel was close to several eateries and attractions. However, the normally good breakfast was...

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Helpful?
Thank wccope
Josh T, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

We appreciate you taking the time to review our hotel and the kind words about our staff. We would like to hear more about the issues with breakfast. If you have a moment please contact us at (865) 428-8600.

Reviewed 16 October 2016 via mobile

We stayed in a suite , while it was a little dated it was very nice. The mattress was not comfortable and in serious need of an upgrade for a suite . Someone allowed their child to poop in the pool and the hot tub floor was in desperate need of a cleaning it is turning green . But loved...

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Helpful?
Thank Neibaur10
Josh T, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you for taking the time to review our hotel, we are in hopes of a renovation in the near future. I'm sorry to hear about the pool area, I will pass along this information to the correct department. We hope you will consider us again for future stays in Pigeon Forge.

Reviewed 12 October 2016 via mobile

My family and I had reservations for 3 nights. We were told that as spire members we would have 2 queen beds and plenty of room for a complementary roll away bed. We got there, checked in and went to our room. The keys wouldn't work. We had to go all the way back down to the desk to get...

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Helpful?
Thank Qpids
Josh T, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

I'm sorry to hear you did not enjoy your stay with us. We at the hotel are in hopes of a renovation in the near future, which would include replacing our double beds with queens. We hope you may reconsider us for future stays in the area.

Reviewed 12 October 2016

This hotel is an older property and could really use some sprucing up, but the staff was as sweet as can be and we had the entire pool to ourselves two nights in a row! While we were visiting, they decorated outside and the lobby for Fall and it really made the hotel seem that much more homey and friendly.

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Helpful?
Thank Amy O
Reviewed 11 October 2016

The hotel is old and needs to be updated. The pillows were to flat, coffee maker did not work. Room and hallway had a old smell to it. As for the bathroom the toilet leak and they had to come fix it. The shower pipes sounded like a tea kettle boiling if you turned the hot water up to high....

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Helpful?
Thank Kathy C

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites in Pigeon Forge, TN is newly renovated and completely smoke free. We are located near Dollywood and at the center of the entertainment, dining and shopping districts. The Holiday Inn Express is family friendly with its heated indoor pool and whirlpool, playground and video arcade for the small ones in your family, and is located within 5 blocks of 22 attractions, 300 outlet stores and more than 15 full service restaurants. Tickets for all the major attractions in the area may be purchased at our front desk saving you both time and money. From relaxing by our indoor pool and whirlpool, unwinding in a luxurious Jacuzzi suite, soaking up some sun on our spacious sundeck, visiting one of the many family attractions in the area, or enjoying the remarkable beauty of the Great Smoky Mountains, the Holiday Inn Express is the perfect choice for couples or families. Join us in 2009 as we celebrate the 75th anniversary of the Great Smoky Mountains National Park. ... more   less 

Additional Information about Holiday Inn Express Pigeon Forge/Dollywood

Address: 308 Henderson Chapel Rd, Pigeon Forge, TN 37863-2941
Region: United States > Tennessee > Sevier County > Pigeon Forge
Price Range: $118 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Pigeon Forge/Dollywood 2.5*
Number of rooms: 105
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Also Known As:
Holiday Inn Express Pigeon Forge/Dollywood Hotel Pigeon Forge
Holiday Inn Pigeon Forge
Pigeon Forge Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Pigeon Forge/Dollywood staff and other travellers.
4 questions
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Questions? Get answers from Holiday Inn Express Pigeon Forge/Dollywood staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was on 5th floor, very quiet”
 of 5 bubbles Z1553GAjudithb, 30 Nov 2016 | Read review
“It was a quiet hotel. We stayed on the 3rd floor.”
 of 5 bubbles 128rebekahj, 17 Nov 2016 | Read review
“Stay somewhere else till they upgrade the place.”
 of 5 bubbles ThePCGuy, 12 Nov 2016 | Read review
“If you don't want a view of the graveyard you might want the left side.”
 of 5 bubbles debrah20, 1 Nov 2016 | Read review
“We always ask for a room on top floors as they are more quiet than others”
 of 5 bubbles schnepftd, 6 Oct 2016 | Read review
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