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Country Cascades

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1,080 Reviews from our TripAdvisor Community

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Showing 1,078: English reviews
layztrav
Reviewed 15 January 2017 via mobile

This was my second stay at Country Cascades. At check in my requests were granted. Our room was clean. Unfortunately, a large group came to breakfast at the same time and raided the food. Servers struggled to keep up. Over all good place. I would recommend.

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Helpful?
Thank layztrav
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review

Thank you so much for your review. We strive to make each guest experience special. We are in the process of greatly expanding our breakfast area as well as the options available. We hope that you will join us again soon to take advantage of the property upgrades.

Reviewed 14 January 2017

Country Cascades was the best from reservations all the way to check out. When I phoned, Colton Reynolds was very patient and kind. He made my reservation with the best price I have ever had in the Smokies. Upon arrival, Josy Hand and Greg helped us check in and gave us some taffy. They pointed out the table in the...

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Thank nrfb
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review

Thank you so much for your review and for choosing Country Cascades. We work hard to meet the needs and exceed the expectations of our guests. We look forward to having you stay with us again soon.

Winchester, Ohio
Reviewed 7 January 2017

We stayed at Country Cascades Pigeon Forge Tennessee from Dec.27 to Dec 31 2016.The staff was great ,very helpful.Thank you Dennis Le Moine ,Rachel Trotter and Becca Skinner..And thank you to the breakfast staff..We didn't catch their names but they we very helpful and made sure we had what we needed.we had a very nice stay and would definitely stay...

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Thank ebear62
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review

Thanks so much for your review. I am delighted to hear that the staff was helpful to you during your stay. We look forward to seeing you again!

Santa Claus, Indiana
Reviewed 4 January 2017

Booked the room direct through the hotel website and used AAA discount. Booking process was easy. When booking you pay a one nights deposit and then the rest after your stay is completed. Upon arrival, we were greeted by two very helpful employees...Rachel and Becca. They had smiles on their faces the entire time and showed us where the amenities...

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Helpful?
Thank musicguy8
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review

Thanks so much for your review of Country Cascades. We are delighted to hear that you enjoyed your stay and that you found our staff helpful. We strive to make each guests experience from check-in to check-out. We hope that your plans bring you back our way again soon.

Reviewed 2 January 2017 via mobile

From the beginning of our stay to the end was very pleasant, being African American the Staff and Guest was very warming to my Family. I would like to thank by name the staff that was extremely helpful to us,Becca Skinner,Rachel Trotter,and i haven't forgotten you Heather,they got us better accommodation for the family,keep up the good work.Oh yeah thanks...

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Thank John M
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review

We are delighted to hear that your stay went well. The desk staff want to thank you for mentioning their kindness. The staff enjoyed having your family stay with us and we look forward to having you join us again.

Reviewed 1 January 2017 via mobile

We had a great time in the Pigeon Forge area. The hotel was everything we expected and more. The indoor pool was a hit with my 5 year old. The room was in good shape and the only thing I would add is to have more kid friendly TV channels. I will say that Rachel Trotter and Becca Skinner went...

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Helpful?
Thank bossman986
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review

Thanks so much for your review. It is always good to hear that our guests are treated well. Becca and Rachel are great and alway work to treat each guest as if they were family. We are looking to expand our channel offerings as the construction projects here are complete. We hope to see you again soon.

Cincinnati, Ohio
Reviewed 1 January 2017

This hotel was the best bet for cost, but also nice place to stay. The staff is fantastic. We dealt with Becca upon our arrival and she was courteous and very knowledgeable about her job. She and the other staff that we dealt with was great. I would highly recommend this hotel to stay.

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Thank MDM120101
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review

Thank you so much for your review of Country Cascades. We strive to provide our guest with a good value, exceptional service and quality . Becca is an integral part of our desk staff and we thank you for remembering her. We hope to see you again soon.

High Point, United States
Reviewed 30 December 2016 via mobile

So... The hotel is adequate. Beds are comfy. Rooms are old. Chargers kept falling out of outlets. When complained, was added to list at front desk to get them replaced. Vanity in bathroom is low. When asked was told it used to be a senior citizen destination. They are building a new tower which I believe will be much better....

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Thank Carie B
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review

Thank you for your review of Country Cascades. I am glad that you found your stay comfortable. It is rare that we have as many teens in house as during your stay. This can be a real challenge and we rely on adult chaperones to monitor the youth. Usually we do not have the issues that you encountered and we...

Edmore
Reviewed 23 December 2016

Stayed here this week very nice room had a king with Jacuzzi lots of hot water for it and very clean nice beds with vaulted ceilings which made it look like a huge room the breaktfast was great lots to eat and very fresh Becca at front desk was very nice and helpful will stay here again for sure

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Thank buger
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review

Thank you so much for your kind review. We are so pleased that you enjoyed your stay and that our King Jacuzzi suite met your needs perfectly. Becca and the entire front desk staff work very hard to make sure that our guests have every thing that they need for a enjoyable visit. Our bountiful breakfast is a great way...

Reviewed 17 December 2016

I was looking on line for a last minute get a way for myself and my family, and Country Cascades was about the only hotel with rooms left at a reasonable rate so I took a chance and booked it. Boy am I glad I did !!! the staff was wonderful!!! breakfast was great, rooms very clean , I did...

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Thank Tamitn
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review

Thank you for your review of Country Cascades. We are so glad that you chose to stay with us. We are proud of the fact that customers return to us year after year. It is also exciting when a new family joins the Country Cascades family. It is our desire that every guest leaves understanding that we know you have...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
Country Cascades is a 138 room non-smoking hotel. The hotel features and indoor pool and jacuzzi and outdoor pool. There is an ample continental breakfast every morning. Every room has free wireless internet access, coffee makers and refrigerators. Jacuzzi and fireplace suites available. ... more   less 

Additional Information about Country Cascades

Address: 204 Sharon Dr, Pigeon Forge, TN 37863-3219 (Formerly Country Inn & Suites Pigeon Forge)
Region: United States > Tennessee > Sevier County > Pigeon Forge
Price Range: $91 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Cascades 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Country Cascades Hotel Pigeon Forge
Country Inn Pigeon Forge
Pigeon Forge Country Inn
Hotel Style:
#8 Business Hotel in Pigeon Forge
#18 Family Hotel in Pigeon Forge
#18 Romantic Hotel in Pigeon Forge
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Questions & Answers

Here's what travellers have asked, with answers from Country Cascades staff and other travellers.
6 questions
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South Bend, Indiana
5 days ago
Sandusky, Ohio

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Questions? Get answers from Country Cascades staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room on the backside to get away from any construction.”
 of 5 bubbles rick8148, 29 Jan 2017 | Read review
“We were given a handicap room with a walk-in shower and grab bars just as requested.”
 of 5 bubbles nrfb, 13 Jan 2017 | Read review
“Quite, easy access.clean and comfortable”
 of 5 bubbles ebear62, 6 Jan 2017 | Read review
“not sure we were on 3rd floor but i did notice 2nd floor had view of pool”
 of 5 bubbles Tamitn, 17 Dec 2016 | Read review
“Don't get the penthouse loft suite if you have a problem with stairs.”
 of 5 bubbles MMcClurg, 11 Dec 2016 | Read review
5 of 5