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Music Road Resort Hotel

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303 Henderson Chapel Rd, Pigeon Forge, TN 37863-2942
COVID-19 update: See the added health and safety measures this property is taking.Read more
9 people are viewing this hotel
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Traveller (351)
Room & Suite (267)
Pool & Beach (72)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
Updated 14/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 14/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#33 of 94 hotels in Pigeon Forge
Location
Cleanliness
Service
Value
Travellers' Choice
In the heart of action-packed Pigeon Forge, Tennessee, with a beautiful view of the Smoky Mountains, Music Road Resort Hotel offers first-class accommodations and delightful southern hospitality. With its large, luxury guest rooms, Music Road Resort Hotel provides private balconies overlooking the river, endless fun and relaxation at our seasonal outdoor water park, and an indoor heated pool and hot tub. Escape to Music Road Hotel for an unforgettable Smoky Mountain experience!
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Vending machine
Game room
Water park
Business Centre with Internet Access
Parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fence around pool
Billiards
Conference facilities
Banquet room
Meeting rooms
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Safe
Microwave
Refrigerator
Flatscreen TV
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
English, Spanish
1221Reviews38Q+A100Room tips
Traveller rating
  • 733
  • 295
  • 95
  • 47
  • 51
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Popular mentions
Madelyn R wrote a review 14 Jun
1 contribution
Poor advertising, there was no breakfast, the games in the arcade had pieces missing, there WiFi sucked, bugs in the room, tons of stains on the carpet...even though the hotel workers where nice the hotel was bad.
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Date of stay: June 2021Trip type: Travelled with family
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Debbie F wrote a review 6 Jun
Dallas, Texas35 contributions18 helpful votes
We have stayed at this hotel multiple times and would never consider staying elsewhere. We always request a river view to enjoy just sitting out on the balcony drinking our coffee and enjoying nature. Very relaxing! The room is very comfortable; the beds/pillows are perfect. And, the bathroom cannot be beat. Long marble countertop with double sinks and even a built in bookcase to store your large items. Due to COVID there are cutbacks. The breakfast buffet was not available and we understand that. The front desk said they were just not able to get people hired that wanted to work. I get that. The coffee in the lobby was also not available. That doesn't require a full staff to provide coffee. There are coffeemakers in the room; however, although the supplies were fully staffed upon arrival . . . in the four nights we stayed there, we had to go to the front desk for coffee to use two of those days. They never restocked the coffee, condiment packs, cups, or even the soap and shampoo. We did get coffee on the fourth day, but that was probably because we had gone down complaining every day. If they don't want to provide coffee in the room, they need to take the coffee makers out of the room. No coffee in the room and no coffee downstairs. I asked another guest in the elevator if their coffee supplies had been restocked and he replied that they bring their own coffeemaker. Guess that would be an option for the future. This pretty much took away from our previous overall impression of this hotel.
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Date of stay: May 2021
Cleanliness
Service
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Traveladdict wrote a review 2 Jun
Philadelphia, Pennsylvania14 contributions33 helpful votes
Booked 3 nights.... Called and added a 4th night. Later decided we didn't need the 4th night. Gave them multiple days notice about an early check out and they refuse to refund the night. They even refuse to respond to my emails or return my calls. I've stayed at many hotels that have refunded a night with early check out. This hotel doesn't care about its guests. Hope the extra night was worth losing a customer. We will never be back. Also, for a hotel who has no covid precautionary measures in place, it's pathetic you can't bring back coffee and breakfast. I stayed at hotels for half the price that can provide complimentary breakfast and a cup of coffee. Stay anywhere else but here.... you'll be glad you did.
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Date of stay: May 2021
Cleanliness
Service
Sleep Quality
Room Tip: stay anywhere else but here
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Kristin H wrote a review May 2021
4 contributions3 helpful votes
My family and I stayed at Music Road Hotel this Memorial Day weekend. Check in was smooth and the lobby is gorgeous. The elevator to our room on the seventh floor sounded like it was going to come crashing down, the whole family was terrified. The beds were very comfortable and we would’ve slept great the first night, however the fan in the heating/AC unit broke and was banging around in the housing all night. The next morning we went down to get coffee and we were informed there’s not only no breakfast at either property, (I was told when I booked we could go to Music Road Inn for breakfast) there was NO COFFEE other than the pods for two in the room! Major disappointment. We went out for the day and returned and called maintenance to fix the AC, they did that in under an hour, which was great. I got in the shower and the water was still in there from the last shower in the morning, so maintenance had to be called again. The kids went to the indoor pool and came immediately back because the chlorine was way to strong. Even my seven year old couldn’t take it. The older kids went to the arcade where they found broken machines and decided to play pool only to have the eight ball missing. We all got ready for checkout in the morning and had nearly an hours wait to get onto the elevator! I thought we were going to miss checkout. I stopped at the desk and told the clerk that I was EXTREMELY disappointed, I travel frequently and usually stay at Marriot’s, and we would not be back. She cheerfully said, “I’m so sorry to hear that, have a good day!” Really? This is a beautiful place that needs some TLC and better communication to guests for amenities. For two queen beds and a pull-out, I was ok with $235 per night because we would spend $75 or more on breakfast for five anyway. The fact that I didn’t budget the additional $300 I spent on breakfast meant we didn’t get to do a couple of the attractions we came for on the first place. Disappointed is an understatement.
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Date of stay: May 2021Trip type: Travelled with family
1 Helpful vote
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Ashton wrote a review May 2021
Adairsville, Georgia14 contributions10 helpful votes
This was our first time staying at this hotel and we fell in love!! We had a 5th floor room with a king bed and jacuzzi tub. View was amazing overlooking the river. Everything was very clean and nice! Bathroom was spacious and very clean, carpet was clean in the room, bed and pillows were very comfortable. Plenty of towels were provided in the room. Lobby was very clean and inviting. Pool area looked very nice, but we did not have a chance to check it out. It was just my husband and I on this trip but we can't wait to bring our daughters back to enjoy it next time!
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Date of stay: May 2021
Value
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PRICE RANGE
US$109 - US$223 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel music road, music road hotel, music road pigeon forge
LOCATION
United StatesTennesseeSevier CountyPigeon Forge
NUMBER OF ROOMS
163
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Frequently Asked Questions about Music Road Resort Hotel
Which popular attractions are close to Music Road Resort Hotel?
Nearby attractions include The Magic of Terry Evanswood (0.2 km), Soul Of Motown (0.2 km), and Christmas Place (0.5 km).
What are some of the property amenities at Music Road Resort Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and a fitness centre.
Which room amenities are available at Music Road Resort Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
Is parking available at Music Road Resort Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Music Road Resort Hotel?
Conveniently located restaurants include Blue Moose Burgers & Wings, Bullfish Grill, and Gigi's Cupcakes.
Are there opportunities to exercise at Music Road Resort Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Music Road Resort Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Does Music Road Resort Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Music Road Resort Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Music Road Resort Hotel?
Many travellers enjoy visiting Old Forge Distillery (3.7 km) and The McMahan Indian Mound (5.9 km).
Does Music Road Resort Hotel have any great views?
Yes, guests often enjoy the mountain view available here.