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Comfort Suites Mountain Mile Area

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2423 Teaster Ln, Pigeon Forge, TN 37863-5265
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (181)
Room & Suite (82)
Dining (7)
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A note from Comfort Suites Mountain Mile Area
Updated 02/06/20

About

#68 of 92 hotels in Pigeon Forge
Location
Cleanliness
Service
Value
Get together at our spacious all-suites Comfort Suites® hotel conveniently nestled atop the hills of Pigeon Forge, and make the most of your time with friends, family and colleagues as you take in our one-of-a-kind view of the magnificent Smoky Mountains. Amenities include: Free WiFi Free hot breakfast Fitness center Indoor pool and hot tub/seasonal outdoor pool Business center Guest rooms feature: Microwave and refrigerator Premium bedding USB ports Flat-screen TV Coffee maker You’ll find plenty of local sites, activities and attractions to explore near our smoke-free Pigeon Forge, TN hotel, including Ripley’s Aquarium of the Smokies, Ripken Experience in Pigeon Forge, Tanger Outlet Mall, LeConte Center at Pigeon Forge, Titanic Museum, Gatlinburg Space Needle and the Gatlinburg Convention Center, plus: Dollywood Theme Park & Splash Country Great Smoky Mountains National Park Ober Gatlinburg Island in Pigeon Forge Dolly Parton's Dixie Stampede Dinner Show
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Game room
Business Centre with Internet Access
Non-smoking hotel
Parking
Wifi
Hot bath
Indoor pool
Outdoor pool
Heated pool
Breakfast available
Breakfast buffet
24-hour front desk
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Telephone
Iron
Coffee / tea maker
Microwave
Flatscreen TV
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, Spanish, Hindi
468Reviews5Q+A100Room tips
Traveller rating
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Popular mentions
Veronica B wrote a review 8 Jan
1 contribution
Never have I ever stayed at a place that was this bad. Manager was awful. Kicked us out because we complained that the heat would not heat the room. I have never been kicked out of anywhere. We had two rooms and one was dirty and cold. The other was just dirty. Not a good place to stay.
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Date of stay: January 2022Trip type: Travelled with family
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Response from Hotel Manager, Owner at Comfort Suites Mountain Mile Area
Responded 1 week ago
Dear Veronica, I am very sorry to hear that we did not meet your expectations in a several areas. My apologies for all the inconveniences. We take our guest comments very seriously. Our team have taken note of the issues and are working to improve the problems areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely Hotel Manager.
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Andrea G wrote a review 8 Jan
30 contributions2 helpful votes
Horrible experience! My husband and I went down south for the holidays. On our way back we booked two rooms using points to stay for one night. We booked online the night before and there were no stipulations of using points. On our way we get a phone call from the supposed owner who told my husband that he was going to have to charge us money for the room because the room was a “large room” and would require extra cleaning. My husband questioned him on the reasoning and explained that he could not charge us extra when using points. The again supposed self proclaimed owner proceeded to be rude and said that Choice Hotels and people like us are trying to bankrupt him and put him out of business. He then proceeded to make fun of my husbands stutter which is all on their recorded line. When it was all said and done he refused to help us. Said he didn’t want our “kind” in his hotel. My husband contacted customer relations who told us that because we had already checked out that she could only help us book another room. Mind you we were coming to Pigeon Forge and had not checked in yet. Then we found out that he had cancelled the room prior to even calling us and had rebooked it for a room that we didn’t reserve. (queens not a king). When we arrived at our next hotel my husband shared the experience. When the person on duty asked what hotel she laughed and basically told us that the owner is always the way that he was on the phone with my husband. It’s a shame that Choice Hotel won’t read these reviews and strip their name from this hotel. According to the supposed owner he didn’t “need” the branding as he has multiple hotels.
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Date of stay: December 2021Trip type: Travelled with family
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Response from Hotel Manager, Owner at Comfort Suites Mountain Mile Area
Responded 1 week ago
Dear Andrea, I am very sorry to read about the poor experience you had during the stay. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Hotel Manager.
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Debby C wrote a review 2 Jan
Davenport, Iowa4 contributions
Believe me they want to blame covid for the rooms Being dirty it goes much deeper. Covid is not the reason I wrote a bad review. I understand covid as I work in the medical field and if the hospital use the excuse of covid for not cleaning can you only know we're we would be. The pictures are of the room that was offered to us. It had no wifi it was dirty from the day we checked In. Talked to the manager on 2 different occasion and fell on deaf ear didn't care to hear anything. The smoking of pot in the hall way was nasty. Just not sure how this is ok. And to get a reply to my 1st email from who ever with a generic reply thats the same as the responses as I got from manage not one concer or care. Will never give my hard working money to a company like this again nor will I ever say anything good about Confort Inn. Is a sad day when a company will blame a situation of covid on a reason not to clean properly when cleaning is part of what we are all told to do.
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Date of stay: December 2021Trip type: Travelled as a couple
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Response from Hotel Manager, Owner at Comfort Suites Mountain Mile Area
Responded 2 weeks ago
Dear Guest, Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated in the future. In particular, I have made a note of your concerns regarding the issues you had and such customer feedback from valued guests as yourself will be monitored from my office. Though it is our endeavor to provide the highest levels of product and service to our discerning guests, this is an unusual happening and we seem to have fallen short in this instance. Please do let me know when you plan to visit our hotel so that we can ensure your next experience is very special. Sincerely, Hotel Manager.
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Randall H wrote a review Dec 2021
1 contribution
Rooms were fine and well maintained. Two of the 3 days breakfast was not available at scheduled time. Both were over a hour late. Only one elevator was operational and was extremely slow. Just off parkway so easy access to the area.
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Date of stay: December 2021Trip type: Travelled with family
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Response from Hotel Manager, Owner at Comfort Suites Mountain Mile Area
Responded 3 weeks ago
Dear Guest, Thanks for the stay and the positive feedback. Your comments empower our team. We are continuously raising our benchmark. You can expect an amazing stay next time. Visit us again soon. Sincerely, Hotel Manager.
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disbeach wrote a review Dec 2021
Bessemer City, North Carolina7 contributions
Comfort Suites is a great place to stay for families !!! The front staff was always helpful and attentive!!! Shawney aka the “Jack of all trades “ needs a standing ovation!!!! She was running the show !!! She was running the front desk , fixing the breakfast , getting guest towels , toilet tissue and anything they needed and still had a smile on her face and was happy to help . My family will definitely come again and stay at Comfort Suites Mountain Mile !!!
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Date of stay: December 2021Trip type: Travelled with family
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Response from Hotel Manager, Owner at Comfort Suites Mountain Mile Area
Responded 3 weeks ago
Dear Guest, Thanks for your nice comments. I’m so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We are delighted to read you loved and enjoyed the service provided by our staff. They truly understand the meaning of hospitality and are dedicated to exceeding our guests' expectations every day. I will share your wonderful comments with them as I know it will encourage them to hear that a guest has noticed their efforts. We appreciated the opportunity to host you and look forward to your return. Sincerely, Hotel Manager
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PRICE RANGE
US$80 - US$189 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort hotel pigeon forge, comfort suites pigeon forge, pigeon forge comfort suites
LOCATION
United StatesTennesseeSevier CountyPigeon Forge
NUMBER OF ROOMS
75
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Frequently Asked Questions about Comfort Suites Mountain Mile Area
Which popular attractions are close to Comfort Suites Mountain Mile Area?
Nearby attractions include The Magic of Terry Evanswood (0.3 km), Soul Of Motown (0.3 km), and Country Tonite Theatre (0.4 km).
What are some of the property amenities at Comfort Suites Mountain Mile Area?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Comfort Suites Mountain Mile Area?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Comfort Suites Mountain Mile Area?
Guests can enjoy free breakfast during their stay.
Is parking available at Comfort Suites Mountain Mile Area?
Yes, free parking is available to guests.
What are some restaurants close to Comfort Suites Mountain Mile Area?
Conveniently located restaurants include Blue Moose Burgers & Wings, Bullfish Grill, and Gigi's Cupcakes.
Are there opportunities to exercise at Comfort Suites Mountain Mile Area?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Which languages are spoken by the staff at Comfort Suites Mountain Mile Area?
The staff speaks multiple languages, including English, Spanish, and Hindi.
Are there any historical sites close to Comfort Suites Mountain Mile Area?
Many travellers enjoy visiting Old Forge Distillery (3.3 km) and The McMahan Indian Mound (5.8 km).
Does Comfort Suites Mountain Mile Area have any great views?
Yes, guests often enjoy the mountain view available here.
Is Comfort Suites Mountain Mile Area accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.