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Wilderness at the Smokies Resort

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2,332 Reviews from our TripAdvisor Community

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There are newer reviews for Wilderness at the Smokies Resort
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Showing 2,332: English reviews
South Point, Ohio
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 December 2014

We went on Nov. 30th and stayed at the River Lodge. Rooms was nice and the beds was comfortable. Since it was a Sunday/Monday the indoor water park was basically dead. No lines to do anything except the body surfing. It was so nice, kids loved the wave pool. Had one problem and that's why i didn't give it a... More 

Helpful?
Thank Aaron F
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Aaron, Thanks so much for taking the time to write us a review. We appreciate your feedback! We are happy to hear that you and your family enjoyed your stay here with us. I do apologize for the charge on your card , after paying cash for your room. Unfortunately, banks do not issue a credit right away, which... More 

Flatwoods, Kentucky
1 review
Reviewed 10 December 2014

The staff was so professional and helpful, always being willing to help. The rooms are very accomodating..especially the suites. It is a very kid friendly resort. We were there for a large event and things were very smooth. Shuttle time was still reasonable. It was a little loud.

Helpful?
Thank SLRKY1960
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear SLRKY1960, Thank you for taking the time to submit your feedback. We are pleased to hear about your great vacation experience here with us! That's exactly what we strive for. We hope to see you all return very soon. Sincerely, Amanda Murphy More 

Pocahontas, Arkansas
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 December 2014 via mobile

This is an amazing place to take the kids for a mini vacation! The rooms are excellent, super clean with amazing decor! This makes our third straight year of spending the kid's spring break at this awesome indoor water park!

Helpful?
Thank Michael M
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Michael M, Thank you for taking the time to write us a review. We are thrilled to hear that you all have so much fun and are repeat guest. That is our goal. We hope to see you all here with us this Spring Break! Sincerely, Amanda Murphy More 

Athens
Level Contributor
155 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 6 December 2014 via mobile

We normally stay a wk in our timeshare that's in January but we wanted to take the kids for a nights get away. We booked a bunk bed room. The boys loved them but we were awaken at 5 am with creeking and popping sounds in the wall and ceiling. The bed was even vibrating! I called front desk and... More 

Helpful?
Thank Bradboy2014
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Bradboy2014, Thank you for taking the time to write us a review! Our bunk units are fairly popular with the kids, for sure. It is very possible that your room was located very close to the laundry room. I do apologize for any "squeaks" you were hearing. I will definitely have our maintenance staff take a look at our... More 

Branson, Missouri
Level Contributor
346 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
Reviewed 4 December 2014

We reserved one of the Presidential Reserve Rooms. It was amazing! We had a private balcony overlooking the golf course. Two full bedrooms and two bathrooms. Full kitchen, living room, and full sized washer and dryer. I know the water park is a big draw, but we didn't visit it. The only thing that I didn't like was the distance... More 

Helpful?
Thank Eric S
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Eric, Thank you for taking the time to write us a review. We are pleased to hear that you enjoyed your stay here with us! We are looking forward to seeing you and your family back in the near future. Sincerely, Amanda Murphy More 

1 review
Reviewed 3 December 2014

Myself, my husband, our 3 year old boy, and our 4 month old daughter went for a one night stay. We had a blast! We reserved a fireplace suite, and it was perfect. Plenty of room, spacious bedding accommodations, and even a nice size kitchenette. The place was very clean and comfy! We will be going back!

Helpful?
Thank Jessica B
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Jessica, Thank you for taking the time to submit your feedback. We are all pleased to hear what a wonderful time you and your family had while staying with us. Thank you for the awesome review. We sure hope to see you all back very soon for many more great memories! Sincerely, Amanda Murphy More 

Lawrenceburg, Indiana
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 December 2014

Stayed in a double queen room with Balcony at the Wilderness at the Smokies Resort on 11/21 thru 11/23/14. The Lobby was beautifully decorated for the Christmas, there were lots of dining, snack bars, gift shops, activity centers so you don't need to leave the resort. The Waterpark was well designed with 1 entrance, so parent can sit in comfortable... More 

Helpful?
Thank Tammy H
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Tammy, Thank you for taking the time to write us a review. We are so pleased to hear of your positive experience. I will be sure to pass along your feedback regarding the bed frame to the appropriate department, as that should not be the case. Thank you for bringing that to our attention. We hope to see you... More 

Level Contributor
4 reviews
Reviewed 3 December 2014 via mobile

This place is absolutely amazing. The water park was of course my favorite but everything was so nice. The room were clean and roomy. Everything was just perfect and such a good get away. This place is defiantly worth the money. The slides are great and thrilling. Give this place a try. You won't forget it. 😂

Helpful?
Thank sammyroberts
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Sammyroberts Thank you for taking the time to submit your feedback. We are so happy to hear that you had an amazing time while you were here! This is most definitely a fun place for all. We can't wait to have you back. Sincerely, Amanda Murphy More 

Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 December 2014

We have been too this location twice over the last four years and both times during the thanksgiving holiday. The crowd was very manageable … we had very little wait for any ride. In the wing we were staying it was fairly quite; with the one exception of the people who checked in at midnight and the female resident who... More 

Helpful?
Thank underwelmed
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear underwelmed, Thank you for taking the time to submit your review! Thank you and your family for staying with us during your Thanksgiving holiday! We are so happy to hear you all enjoyed your visit . We hope you spend many more Thanksgiving holidays with us. Sincerely, Amanda Murphy More 

Nashville, Tennessee
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 December 2014

The room was nice but very confusing at night for checking in as we stayed at the non-connected hotel on the hill. Employees at hotel were courteous, parking was plentiful. The waterpark is not my style. I didn't find it to be very clean. There was debris/trash in the walking areas and I feel this should have been cleaned up... More 

Helpful?
Thank Amanda B

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Wilderness at the Smokies Resort

Address: 1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
Region: United States > Tennessee > Sevier County > Sevierville
Hotel Class:3.5 star — Wilderness at the Smokies Resort 3.5*
Number of rooms: 713
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Also Known As:
Wilderness At The Smokies Hotel Sevierville
Hotel Style:
#9 Family Hotel in Sevierville
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Questions & Answers

Here's what travellers have asked, with answers from Wilderness at the Smokies Resort staff and other travellers.
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Questions? Get answers from Wilderness at the Smokies Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the wing nearest the indoor waterpark if easy access to your room is important to you!”
 of 5 bubbles SouthernandAcclaimed, 30 Nov 2016 | Read review
“Main building is most convenient for the waterpark/arcade though it may not be the most recently renovated or quietest.”
 of 5 bubbles AandP1, 27 Nov 2016 | Read review
“Try to get in the building with the indoor pool”
 of 5 bubbles Q6145BLdavidm, 14 Nov 2016 | Read review
“We prefer to get a room outside of the indoor park...much quieter”
 of 5 bubbles F973HVcs, 12 Nov 2016 | Read review
“indoor water park is a great feature!”
 of 5 bubbles arellanotasha, 7 Nov 2016 | Read review
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