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      Wilderness at the Smokies Resort

      2,598 Reviews
      #10 of 20 Hotels in Sevierville
      1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
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      Traveller (749)
      Room & Suite (237)
      Pool & Beach (137)
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      Overview
      3.5
      2,598 reviews
      • Excellent35%
      • Very good32%
      • Average16%
      • Poor9%
      • Terrible8%
      Travellers talk about
      “wave pool” (291 reviews)
      “stone hill lodge” (165 reviews)
      “indoor waterpark” (253 reviews)
      Free Internet
      Free Parking
      Air Conditioning
      Pool
      Non-Smoking Hotel
      Restaurant
      Room Service
      Suites
      Poolside Bar
      Fitness centre
      Kitchenette
      Wheelchair Access
      Business Centre
      Laundry Service
      Water Park
      Self-Serve Laundry
      Shuttle Bus Service
      Private Balcony
      3.5 Star Hotel
      All hotel details
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      Rooms
      1 Oct2 Oct
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      1 room, 2 adults, 0 children
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      Write a Review
      Reviews (2,598)
      There are newer reviews for Wilderness at the Smokies Resort
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      751 - 755 of 2,597 reviews

      Reviewed 31 July 2015
      Room not the cleanest

      The bathroom floor didn't look like it had been mopped or sweeped. There was a bottle cap on the floor beside one of the beds so I'm guessing they didn't vacuume either. They also need more tables with umbrellas around the outdoor waterpark for people...More

      2  Thank watertroy
      Reviewed 31 July 2015 via mobile
      Highly disappointed and would discourage staying!

      We stayed at the Wilderness for only one night out of our one week vacation due to the cost. For one room on a Monday night it was $292! My first impression of the room was that it was nice appearance wise, however there was...More

      5  Thank Somer N
      Response from WATS1424, Manager at Wilderness at the Smokies ResortResponded 6 August 2015

      The Wilderness at the Smokies thanks you for your comments and constructive feedback. We continue to strive to provide the best possible guest services so please accepts our sincerest apologies for the issue(s) you had on your recent stay with us. We want to take...More

      Reviewed 31 July 2015 via mobile
      Amazing waterpark.....lacking customer service

      We just spent 4 days at Wilderness, staying at Stone hill lodge. My sons that are 5 loved every aspect of the waterpark-staying at Stone Hill was great- cheaper and perfect waterpark for younger kids. Our room was a typical hotel room- king with a...More

      3  Thank Owenladyvols
      Reviewed 31 July 2015
      Great Family Vacation

      My family and I visited here all the way from California and had a great time. I have read reviews about bed bugs so I totally inspected all the beds when we got there. The only complaint that I had was that the sheets on...More

      1  Thank Shayla W
      Reviewed 31 July 2015 via mobile
      Don't waste your money

      Went for spring break and checked in and the door was broken to lead to the outside. They said that they were sending maintenance to fix it. 2 hours later no one showed up. Tired calling front desk for 30 min but no one was...More

      6  Thank Regina M
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      About
      Amenities
      • Top amenities
      • Pool
      • Room Service
      • Free Parking
      • Restaurant
      • Fitness Centre with Gym / Workout Room
      • Free Internet
      • Bar/Lounge
      • Hotel Amenities
      • Room Service
      • Free Parking
      • Business Centre with Internet Access
      • Children Activities (Kid / Family Friendly)
      • Shuttle Bus Service
      • Meeting Rooms
      • Laundry Service
      • Banquet Room
      • Self-Serve Laundry
      • Conference Facilities
      • Room amenities
      • Air Conditioning
      • Microwave
      • Refrigerator in room
      • Things to do
      • Pool
      • Restaurant
      • Fitness Centre with Gym / Workout Room
      • Bar/Lounge
      • Hot Tub
      • Heated pool
      • Indoor pool
      • Outdoor pool
      Details
      • Hotel class
      • Hotel Style
      • #9 Family Hotel in Sevierville
      • Room types
      • Suites ,
      • Kitchenette ,
      • Non-Smoking Rooms ,
      • Family Rooms
      • Number of rooms
      • 713
      • Reservation Options
      • TripAdvisor is proud to partner with Expedia, Travelocity and Cheap Tickets so you can book your Wilderness at the Smokies Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
      • Location
      • United States >
      • Tennessee >
      • Sevier County >
      • Sevierville
      • Also Known As
      • Wilderness At The Smokies Hotel Sevierville
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      All photos (1,007)
      Full view
      Traveller (749)
      Room & Suite (237)
      Pool & Beach (137)
      Dining (25)
      Hotel & Grounds (407)
      Family and Play Areas (54)
      Bathroom (30)
      Nearby
      Nearby HotelsSee all 20 hotels in Sevierville
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      Nearby Restaurants
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      El Paso Mexican Restaurant
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      2.22 km away
      Cheezy Steaks
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      2.21 km away
      The Diner
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      2.20 km away
      Nearby Attractions
      Wilderness at the Smokies
      451 reviews
      .13 km away
      Wild Water Dome
      41 reviews
      .00 km away
      Tennessee Legend Distillery - Winfield Dunn Parkway
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      Ask a question
      Questions & Answers
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      Wms_Party_of_6
      8 September 2017|
      Answer
      Response from Jennifer B | Reviewed this property |
      There are flat screen tvs and DVD players....can't say about use of Chromecast or the Firestick. Tvs do have a USB port
      1
      Vote
      Wms_Party_of_6
      8 September 2017|
      AnswerShow all 3 answers
      Response from WATS1424 | Property representative |
      Thank you for reaching out to the Wilderness. At Stone Hill Lodge we do have DVD players for our guests. As to the chrome cast or fire stick the ability to stream will be dependent on the demand being made on our network... More
      0
      Votes
      Nicole P
      5 September 2017|
      AnswerShow all 3 answers
      Response from WATS1424 | Property representative |
      Thank you for reaching out to us. We are so proud to be within 20 miles from the Sugarlands Visitor Center to the Great Smoky Mountains National Park. There are so many trails and sites to see. There are also caves to... More
      0
      Votes
      Room Tips
      "If you have more than 4 people go with a 1 or 2 BR suite"
      Read review
      "One-room family suite is TOO SMALL for more than 4 people, even though it says sleeps up to 6. Get the..."
      Read review
      "get a high floor close to the waterpark"
      Read review
      "Ask for the top floor so that you don't have to hear everyone above you having a tap dancing party!"
      Read review
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