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Wilderness at the Smokies Resort

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Wilderness at the Smokies Resort
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2,365 Reviews from our TripAdvisor Community

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There are newer reviews for Wilderness at the Smokies Resort
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Showing 2,365: English reviews
Gatlinburg, Tennessee
Reviewed 6 January 2015

We stayed at the buiilding that does not have the indoor water park connected, but there is a shuttle that takes you to the water park. The kids could go without us if we did not feel like it. There is indoor putt putt, bowling, and an arcade to keep them busy. It is a little costly though if you...

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Thank crystalm37
Gainesville, Florida
Reviewed 6 January 2015

We experienced some delay during check in but once we received the room keys the fun began. The rooms were spacious, clean and staff was welcoming and greeted us every time they saw us and others. The food was a pit pricey but that's to be expected for a tourist town. We visited downtown Gatlinburg, the Aquarium and the outlet...

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Thank tshadyt
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear tshadyt, Thank you for taking the time to submit feedback on your recent stay with us! We are very pleased to hear you all enjoyed your time here with us and we are most definitely are looking forward to having you all back! Sincerely, Amanda Murphy

Cartersville, Georgia
Reviewed 5 January 2015

We decided at the last moment to take a family trip to Gatlinburg area. Family of 4 (17 and 13 year old sons) Room was spacious and clean. We took advice of other reviews and did not eat on site. Many national chain restaurants locally to choose from. Water park was clean and staff/lifeguards were attentive and friendly. Do recommend...

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1Thank Patrice S
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Patrice S, Thank you for taking the time to write us a review! Although we are thrilled to hear that you had a great stay with us, we do apologize for any inconveniences you may have experienced with our housekeeping. We greatly appreciate your feedback and are looking forward to your return! Sincerely, Amanda Murphy

Reviewed 5 January 2015

Ok first lest start with getting to my room, wasn't very clean and aosy suffocatefnfrim Heat until about 11pm when we realized that the air was broke and maintainence had to come fix it...second the life guards in the water park seriously hate heir lives and it shows in their face and in their attitude ALL the time!!! Third, I...

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1Thank Katiebrady05
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Katiebrady05, While all reviews whether positive or otherwise are appreciated. As this helps us to better focus on areas of our hotel that our guest may feel needs to be better addressed. Nothing disappoints us more than knowing a guest did not have a great experience with us. We apologize for any inconvenience you may have experienced during your...

Reviewed 4 January 2015 via mobile

This was our second time staying here. The kids love the water park and arcade! The waterpark is connected so it's very convenient . Huge game room! PROS: big, clean adjoining rooms for family of 7 Fun and entertaining for the kids Bar for adults, if you need that. Ha. CONS: Be prepared to spend a fortune in the arcade...

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Thank KStokesAU
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear KStokesAU, Thank you for taking the time to write us a review! We are pleased to hear that you all enjoyed your time here with us! We are disappointed to learn that we may have fallen short in the F&B area. We will be sharing your review with our F&B team so we can better serve our guest and...

PORTALES,NM
Reviewed 4 January 2015 via mobile

I paid $172 for a couch bed! A couch bed and a bed from the wall. Only a small sheet and flimsy blanket were there to use. It was too uncomfortable to sleep on. Room was being cleaned when we got into it and wasn't complete. AC was on 60 but it didn't get cool. One burner on stove didn't...

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4Thank stayingsecret
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear stayingsecret, All reviews, positive or negative are greatly appreciated. This helps us to better focus on areas of our hotel that our guest may feel needs to be better addressed. Nothing disappoints us more than knowing a guest did not have a great experience with us. First of all, we do apologize for any inconvenience you may have experienced...

Charlotte, North Carolina
Reviewed 4 January 2015

Wilderness at the Smokies is not a place for relaxation. You go because you want to show your kids a great time: waterslides, mini golf, laser tag, no bedtimes! Be prepared for children (yours or other people's) to be running down the hallways late into the night. Be ready for meltdowns and fast food and for all of your rules...

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2Thank Cassidy144
Cleveland, Tennessee
Reviewed 3 January 2015

We went on Christmas day and stayed for three nights. It was very crowded. The laser tag was fun but was not part of the package we bought so I had to pay extra for that. The food is not that great. Yes, the kids eat free in two restaurants, but the buffets are not very good. The OJ we...

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Thank joyse69
Puryear, Tennessee, United States
Reviewed 3 January 2015

We celebrated my son's close-to-Christmas birthday at the indoor waterpark. We had a great time! There was something for everyone, and we really enjoyed our stay. On-site buffet is a little overpriced and the Chuck-E-Cheese like game room was an extra unplanned expense. I was very pleased with everything overall. We will be looking for another opportunity to visit again...

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Thank Jada2015
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Jada2005, Thank you for taking the time to write us a review! Your compliments are very much appreciated. Thank you for your great review of Wilderness at the Smokies. Nothing pleases us more than to know a guest would definitely return. That is our goal! We hope to see you return very soon! Sincerely, Amanda Murphy

Louisville, Kentucky
Reviewed 2 January 2015

My family of four stayed Dec. 23 and checked out on Christmas Eve . Enjoyed our stay very much and for the price on holiday week I was shocked at the very reasonable priced room . It was spotless and ALL employees I encountered were busting their butts to do the very best job to make things smooth . My...

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Helpful?
Thank Teresa O
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Teresa O, Thank you for taking the time to write us a review! Your compliments to our attentive staff and our clean accommodations are very much appreciated. Thank you for your great review of Wilderness at the Smokies. Nothing pleases us more than to know a guest would definitely return. We hope to see you very soon! Sincerely, Amanda...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Wilderness at the Smokies Resort

Address: 1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
Region: United States > Tennessee > Sevier County > Sevierville
Hotel Class:3.5 star — Wilderness at the Smokies Resort 3.5*
Number of rooms: 713
Reservation Options:
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Also Known As:
Wilderness At The Smokies Hotel Sevierville
Hotel Style:
#9 Family Hotel in Sevierville
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Questions & Answers

Here's what travellers have asked, with answers from Wilderness at the Smokies Resort staff and other travellers.
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Questions? Get answers from Wilderness at the Smokies Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in main building and in a room near the water park (lowest level possible).”
 of 5 bubbles ChadL879, 9 Jan 2017 | Read review
“I wouldn't get a room on the first floor near the water park. That floor sees a LOT of traffic.”
 of 5 bubbles charmedtravlr, 5 Jan 2017 | Read review
“We stayed on the 3rd and had lots of noise from the family above us. I would try to get 4th floor if we stayed again.”
 of 5 bubbles abentley25, 2 Jan 2017 | Read review
“Rooms AWAY from the water park are quieter”
 of 5 bubbles J-Birds, 31 Dec 2016 | Read review
“Ask for a room on the wing nearest the indoor waterpark if easy access to your room is important to you!”
 of 5 bubbles SouthernandAcclaimed, 30 Nov 2016 | Read review
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