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Lobby door to the pool is supposed to be unlocked from 7am to 7pm but it’s still locked at 1pm and the pool area has not been picked up or cleaned from the previous day - ash trays dirty, empty cans and towels still lying...More
Thank Don C
Response from hwwkriya, Guest Relations Manager at Homewood Suites Ft. Worth/BedfordResponded 22 May 2018
Thank you so much for taking the time to share your observations with us. I am very disappointed that your experience did not live up to our expectations. Please accept my sincere apologies. We are committed to the finest personal service, so I will analyze...More
Very nice older hotel. We were aware they were in the middle of remodeling because we walked around some of the big crates outside, but we didn't hear any noise from any workmen. Our suite was very clean & the beds sleep wonderfully. There were...More
Response from Melissa M, General Manager at Homewood Suites Ft. Worth/BedfordResponded 8 May 2018
We are so glad to hear that you enjoyed your stay with us! We hope our mess from renovations didn't bother you too much, but made you excited to come visit when the renovations are complete. We will share your sweet words with...More
We were kind of shocked at how worn out and broken down the room was. It had a very strong chemical smell. Toilet seat was broken. The hotel has no ice machine! They told me to make ice in the freezer in my room, but...More
Response from Melissa M, General Manager at Homewood Suites Ft. Worth/BedfordResponded 20 April 2018
We are so sorry to hear that you were unhappy with the condition of our hotel. We use reviews like this to help us focus our efforts to provide the best possible experience for all our guests. I will get with our housekeeping...More
The room was large and homey (as you would expect). Everything seemed to work as expected. Breakfast was quite good, with hot food and protein. Coffee was especially good. Checking in and out was easy. Parking was just outside my door.More
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Thank Craig H
Response from Melissa M, General Manager at Homewood Suites Ft. Worth/BedfordResponded 19 April 2018
We are so glad to hear that you enjoyed your stay with us. We use reviews like yours to help motivate our team. We hope to see you again soon, as we are in the beginning stages of a full property renovation and will...More
Stayed here for a week on business. Carpeting and furnishings very old and room had a musty smell. When I asked staff about this - I was told all rooms were this way and that this was an old property and was just now beginning...More
Thank Dean M
Response from Alexandra D, General Manager at Homewood Suites Ft. Worth/BedfordResponded 9 April 2018
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. As part of our continued commitment to renew our property décor, we apologize for any inconvenience our recent transformation may have...More
We should have some of it done by then. I am waiting on the official schedule in the next few days. We only have 7 of them available. If you go ahead and book, make sure we have your name and contact information to that... More
We should have some of it done by then. I am waiting on the official schedule in the next few days. We only have 7 of them available. If you go ahead and book, make sure we have your name and contact information to that we can contact you ahead of time. Thank you and we hope to see you.
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"Rooms facing the freeway/frontage road are very loud"