My son and his friend stayed here for about a month and then left with their company for West Virginia. I had several packages shipped to them so that they could cook in their suite instead of eating out every night. Several packages did not arrive before they had to leave and they told the front desk to just mark the packages as Return To Sender. The packages are still sitting in their storage room waiting for my son to come pick them up. We have never had these kinds of issues with any other hotel. $100's of dollars lost because they won't mark the packages Return To Sender and take to post office.
I had 9 of our drivers stay there the weekend of Feb 9. The staff was rude to them, especially after a couple of them complained that the heat was broken. I called them to get receipts so I could pay my guys per diems and balance their cards, the manager was immediately rude and said I couldn't have the receipts even though each guy paid for their own room but only one of the drivers had made the reservations. Therefore he (the reservationist) was the only fellow that could request a receipt. They told him they would email him the receipt but this is Tues and yet NOooooo receipts. I didn't know people wanting business to come to them acted this way.
This place is not the most friendly place at all they need to work on their ppl skills , dirty towels, and no pressure on the water didn't help stay only as the last option ...run cuz they don't care and make you feel like you are bugging them
The staff went above and beyond to make the months stay very comforting and my wife felt safe and the excepted our furry kids . We will always stay here no matter what. The staff and the management are going above and beyond to make you feel at home. Thank you for the awesome trip for work.
Internet don't work, there is no gym and there is no recreation center as advertised. This place is a fraud. The front desk person was very nice and tried to make up for the false advertising and went out of her way to make me happy, but this place is a total failure in my opinion.