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BEST WESTERN Palace Inn & Suites

TravelocityUS$90*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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BEST WESTERN Palace Inn & Suites
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130 Reviews from our TripAdvisor Community

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Showing 130: English reviews
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Dallas, Texas
Reviewed 22 March 2017 via mobile

On a return trip from Arizona we booked this room at the last minute. We didn't have great expectations based upon the reviews, but we needed a place to stay for the night. This is a nice Property that can't be more than a few years old. The lady working the lobby was very nice. The room was not large,...

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Helpful?
Thank Cary W
Tanya A, General Manager at BEST WESTERN Palace Inn & Suites, responded to this review

Cary, I do apologize for the problems you experienced while staying at our property. We are currently working to make many improvements on the property including a new ice machine, tile work, and many other things. We sincerely hope you give us the opportunity to show you these improvements in the future

Hurst, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 28 June 2016

Nice new hotel, close to the hiway. Rooms are clean with all the amenities and a nice large bath! The pool was closed during our visit. The area is quiet and close to dining and downtown. The staff is very pleasant and the breakfast was great! Thank Eva for that. She does a great job.

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Helpful?
Thank JS243
About Hotel's Favourite Review
Dallas, Texas
Reviewed 21 March 2017 via mobile

This property is in desperate need of maintenance. The water pressure is very bad and the air conditioner did not function well at all. The ice maker on the 2nd floor did not work at all. The room was clean but it was clear that public areas were not being maintained either; dirty elevator carpet as well as the floor...

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Helpful?
Thank Linda W
Tanya A, General Manager at BEST WESTERN Palace Inn & Suites, responded to this review

Linda, Thank you for taking the time to give us some feedback on our property, all information is appreciated. We are in process of making many improvements to our property, and we truly hope you will give us the chance to show you these improvements in the future. We are very pleased to hear that Tammy was able to be...

Texas
Reviewed 20 March 2017 via mobile

This would be a awesome place if they would clean it. First thing I saw in my room was a empty fruit cup. The pool and pool area was filthy. Even at pool opening time the trash and floors hadn't been cleaned from the night before. Trash in hallways.

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Helpful?
Thank Nichole W
Tanya A, General Manager at BEST WESTERN Palace Inn & Suites, responded to this review

Nichole, thank you for choosing to stay with us during your recent travels. And thank you for taking the time to give us some feedback on our property. We are currently working to improve on many areas housekeeping being the biggest one. It does take time, to get it all sorted out, and I do apologize for any and all...

Reviewed 13 March 2017 via mobile

We usually chose Besy Western hotels because they have consistent quality. Well they must have missed this one. Our room was cheap motel quality at best, there was no shower curtain, theere was no soap by the sink and there was one partial roll of toilet paper and the other was empty. The blankets looked old and worn out. Cheap...

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Helpful?
Thank prleone
Tanya A, General Manager at BEST WESTERN Palace Inn & Suites, responded to this review

Thank you for choosing to stay with us during your recent travels. We are very sorry we failed to meet your expectations. We are working hard to make many improvements to this property, hopefully you will give us the opportunity to show you those improvements in the future. Sincerely, Tanya Axtell

Lubbock, Texas, United States
Reviewed 9 February 2017

Fire alarm went off at 1:30am and all rooms evacuated. Flooded ground floor from sprinklers. Things happen but no offer for free night. Rooms were clean. Plenty of hot water. Good location and far enough from I20 to be quite.

Review collected in partnership with Best Western
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Helpful?
Thank Larry B
Tanya A, General Manager at BEST WESTERN Palace Inn & Suites, responded to this review

Larry B, We are truely sorry we failed to meet your expectations. We can not always control things that happen such as a pipe bursting unexpectedly. We do try accomodate every guest to the best of our abilities, when given the opportunity. Please feel free to call me anytime to discuss this further.

Dallas, Texas
Reviewed 21 December 2016

This lodging is an average place with average high pricing. Nothing spectacular. If your looking to get a good nights sleep for 100 + dollars and sleep is all that really matters, I would recommend this place.

Review collected in partnership with Best Western
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Helpful?
Thank Sarah P
Pinehurst, Texas
Reviewed 30 October 2016

I wasn't sure to make of the mixed reviewed on TA but I needed a room and had to make a reservation sight unseen since I was 400 miles away. The lobby was clean and the Front desk person was outstanding! (Miranda) She took my initial reservation, saw to it that everything was just right and made the check in...

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Helpful?
Thank TOM A
Tanya A, General Manager at BEST WESTERN Palace Inn & Suites, responded to this review

Thank you for choosing to stay with us during your recent travels. We are very pleased to hear that you enjoyed your stay and that Miranda was able to be of service to you. We are currently working to make many improvements to the property in many areas and we hope you will give us the opportunity to be of...

Tyler, Texas
Reviewed 22 October 2016

The clerk was mopping and in tacky attire. The entry was akin to an outdated school gym locker room. The breakfast bar was part of the lobby. The location is sort of fit in between other businesses, noisy, and it did not feel safe, clean or well-lit. Room was adequate, barely, but the linens were clean. I would and did...

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Helpful?
Thank dkarcherbrady
Canyon Lake, Texas
Reviewed 21 September 2016 via mobile

I want to lead this off with the fact that this is a very nice facility. Our initial interaction from the booking while we were on the road in far northwest Texas, to the check-in was very pleasant. The room was adequate and the beds very comfortable. The main problems we encountered started the next morning. When ready to shower,...

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Helpful?
Thank Canyonite

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Self-Serve Laundry
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Come stay with us and you will be treated like family! ... more   less 

Additional Information about BEST WESTERN Palace Inn & Suites

Address: 915 Lamesa Hwy, Big Spring, TX 79720-1109
Region: United States > Texas > Big Spring
Price Range: $139 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Palace Inn & Suites 2.5*
Number of rooms: 61
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Also Known As:
Best Western Palace Hotel Big Spring
Best Western Palace Inn And Suites
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Palace Inn & Suites staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just save your $120 and stay elsewhere.”
dkarcherbrady, 21 Oct 2016 | Read review
“Has an elevator but only one baggage cart.”
JS243, 27 Jun 2016 | Read review
“The first floor is quieter, according to the staff.”
644JamesP, 4 Oct 2015 | Read review
“All rooms seem to be in good locations.”
richhmon, 27 Aug 2015 | Read review
“Ask for and be firm and polite about the room to be cleaned, no bugs,”
496kenneths, 28 Apr 2015 | Read review
5 of 5
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US$90* /night
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Prices are for 1 room, 2 adults
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