When you are looking for that special place you spend time looking at web sites and reading reviews to find that special place. We thought we had found that place, a private cabin overlooking the river from our private deck as we enjoyed a glass of wine and our sorroundings, until we arrived. They had called us a few hours before we got there to tell us the office would be closed and the key was under the mat, we would be in cabin 14. So when we arrived we looked for cabin 14. Guess what, they aren't numbered, they only have cute names. We found a name we thought we remembered when we made the reservation and the key was under the mat. When we got into the cabin, wait, there are no cabins, there are a series of rooms in a long building (like an old motel) who all share a walk way that over looks the river, but wait, there was no overlooking the river because the trees and vegetation are so un kept that you can't see the river anymore, even though the pictures on the web site shows something completely different. We did see the collection of beer cans, pizza boxes and other trash just below the private deck overlooking the lost in the woods river, but wait, there is no private deck, a few chairs outside the room on a walkway that connects all the cabins, opps I mean rooms. Our room was suppose to have two queen beds, which it did, but they were located in the loft and the only way to get up there was to climb an attic stair like ladder that is a legal action waiting to happen. It was so steep and the steps were so small you had to turn your feet sideways to catch the step on the way down and considering the bathroom was on the lower level, a mid night trip to the can could prove to be fatal. With this as a concern we called the off site, now closed office and got to listen to the recording that told us just that, they were closed. We found an emergency number, called it and finally spoke to someone who was kind enough to send a housekeeper over to move us to the room next door. Although we appreciated the attempt, the result was terrible. The new room had a double bed and a futon type thing as beds, but wait, the website showed couches in the rooms, not what we had reserved for sure. The room also didn't have hot water! Called the emergency number again, someone showed up 30 minutes later, reset the hot water heater and about an hour and a half later the water was starting to get warm. So now here we are, in this room that doesn't come anywhere close to what we had seen on line and thought we reserved, sitting on a futon looking out the door across the deck, I mean walkway, towards the river, that can't be seen because of the vegetation. Yep this is what we reserved, I am sure of it. So now the sun sets and its time to catch a little sleep, I say a little because that is all that was possible. The extra bed, the futon, was like sleeping on balled up laundry stuffed in a big bag. There is no way this could be advertised as an additional bed, no way, but it was! The next morning we got to know the people in the next cabin, a I mean room, don't want to mislead, as every word they said could be easily heard through the wall. There goes privacy! Enough, we had had it. We were suppose to stay another night, but we packed up and found the off site office. We requested a refund for the 2nd night. They reluctantly refunded the second night, but wouldn't budge on the first night even though they down graded us to a cheaper room that they moved us to! So, as I said, we spend a lot of time looking at web sites and reading reviews, sometimes to find out its all just male cow droppings, or maybe our experience was just a comedy of errors, or maybe just maybe we believed what we read on the website and just expected more than they could deliver, maybe! With all this said, stay somewhere else!,Find a crappy little old run down hole in the wall motel and stay there, its got to be better and cheaper, than what we experienced!…