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Extended Stay America - Dallas - Frankford Road

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Extended Stay America - Dallas - Frankford Road
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69 Reviews from our TripAdvisor Community

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Showing 68: English reviews
St. Petersburg, Florida
Reviewed 1 November 2016 via mobile

Watch out!! If u have a disability. .it is NOT.....ADA accessible!!..the mgr..refused to open the back gate connected to the sidewalk...I was in a wheelchair. .just got off city bus...the only other acces..is ON A HIGHWAY.!!I had to get on DALLAS PARKWAY..Cars..trucks..flying by and honking. .scooting backward to get to the hotel...1 block..away....the assistant mgr..said..people who CAN walk don't have...

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Helpful?
Thank Cynthia M
Manager_11525, Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. As previously discussed, I am equally concerned about the access issues you mention about getting to our hotel. I apologize that getting to our...

Des Moines, Iowa
Reviewed 30 October 2016

We stayed here overnight when we have a long layover. The staff was super nice, grounds were kept decent and it was very quiet. Breakfast muffins and coffee were a very nice addition on our way out the door. Would stay here again!

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Helpful?
Thank hdingeman
Manager_11525, Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

We appreciate you taking the time to share your experience. I am pleased you enjoyed your overnight stay at our hotel. It is also great to see our staff made a positive impression. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Austin, Texas
Reviewed 27 October 2016

I spent a month here while attending training in Dallas. Our hosts had negotiated about a 50% discount over the rack rate. For that price I was satisfied. For the advertised price in October 2016 of $99/day I would have felt really ripped off. The best part of this hotel is the staff. They are all helpful and polite. The...

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1Thank JimNtexas
Manager_11525, Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. Our breakfast amenity involve a...

Reviewed 21 July 2016

Audrey Kimbrell made this experience excellent. She helped out with any situation that arose. The rooms were well kept and well sized for the extended stay. There was always coffee, muffins, fresh fruit, and granola bars out every morning. Close to albertsons and several fast food restaraunts.

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Helpful?
1Thank Jimmy B
Manager_11525, Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for posting a review of our hotel. I am glad that you received such great service from our staff and that you enjoyed your room and our grab-and-go breakfast during your visit. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again soon.

Xi'an, China
Reviewed 21 July 2016

I have stayed in this hotel for the past three weeks and I have one week left. I have thoroughly enjoyed my stay as the staff is very friendly (except for one assistant manager who is just absolutely horrible). The Manager, Sergio; is simply very calm and relaxing and easy to speak with and will go out of his way...

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1Thank Ronna F
Henderson, Texas, United States
Reviewed 27 June 2016 via mobile

Staff was very helpful and friendly. Our first room had a broken cabinet door so they changed our room to a different one. There were not hair dryers in the bathroom, we had to get one from the front desk. The thermostat was annoying - it kept going up to 78 when we put it on 72. We were very...

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Helpful?
Thank Sarah H
Manager_11525, Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable,...

Dallas, Texas
Reviewed 11 June 2016

Great location, friendly accommodating staff, and clean spacious rooms. I was very satisfied with the overall stay and that's hard to do. Thank you. I look forward to seeing you next year and B.B.Q with my co-workers.

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Thank marciastone39
Manager_11525, Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

I appreciate you taking the time to write a review of our hotel. I am so pleased to hear that you enjoyed our location, staff and spacious rooms during your visit with us. I will be sure to share your kind remarks with our team. Thank you again for your feedback. We hope to see you again, should your travels...

Vancouver, Canada
Reviewed 10 June 2016

After a period away I have returned to the Big D and to the Extended Stay America at Frankford Road in North Dallas. Much has changed, the hotel has been renovated, flooring and mattresses are new as are many of the people but it is still great value for the price with the same friendly, helpful approach from every member...

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Helpful?
Thank Anthony P
Manager_11525, Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to hear you enjoyed our renovations and our helpful staff during your visit with us. As well, I'm pleased that you were able to enjoy our pool and patio area during your stay. We hope to have the opportunity to provide you with another...

Katy, Texas
Reviewed 7 June 2016

Clean, quiet room. Got a suite for a great price on Priceline. Bed was good, ac was adequate, the hot water stayed hot all through the shower. The TV could have been bigger, but it was quite a ways from the bed because the room was good-sized. A comfortable place to spend a night.

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Thank yojimbo56003
Reviewed 22 February 2016

Also dogs friendly wonderful we feel like home Location was great for what we were doing. The good: room was spotlessly clean, large and pleasant. People who worked there were very nice. Price was reasonable. The bad: wifi in our room was very spotty, often not there at all. Sunday night NBC disappeared on the tv, no Sunday night football,...

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Helpful?
Thank Yelda K
Manager_11525, General Manager at Extended Stay America - Dallas - Frankford Road, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the inconveniences you experienced. We are sorry for these issues, but are happy to hear that you had a positive stay overall. It’s great to read that you enjoyed our pet friendly policy as well as our friendly customer service....

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast
  • Meeting Rooms

Additional Information about Extended Stay America - Dallas - Frankford Road

Address: 18470 Dallas Pkwy, Dallas, TX 75287-5205 (Formerly Homestead Studio Suites)
Region: United States > Texas > Dallas
Price Range: $122 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Dallas - Frankford Road 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Homestead Studio Suites Dallas - Plano Hotel Dallas
Homestead Suites Dallas
Homestead Dallas
Dallas Homestead Suites
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Dallas - Frankford Road staff and other travellers.
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Questions? Get answers from Extended Stay America - Dallas - Frankford Road staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't think you really have a choice here except if you want a suite, or just a regular room.”
 of 5 bubbles Ronna100, 21 Jul 2016 | Read review
“In hot weather avoid the west facing rooms -they have sun on the windows all day and face the tollway so there is traffic noise early.”
 of 5 bubbles AnthonyP597, 9 Jun 2016 | Read review
“I was on the third floor, and it was very quiet. There is an elevator.”
 of 5 bubbles yojimbo56003, 6 Jun 2016 | Read review
“Stay somewhere else”
 of 5 bubbles randyc866, 17 Feb 2016 | Read review
“I'm on the inside, which has a view of the pool”
 of 5 bubbles EvylikeChevy, 21 Oct 2015 | Read review
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