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InterContinental Dallas

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InterContinental Dallas
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709 Reviews from our TripAdvisor Community

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Showing 688: English reviews
Dallas, Texas
Reviewed 2 days ago NEW

I've stayed at this hotel every year for the past 4 years. The hotel staff is amazing and very accommodating! The rooms are spacious and look great, room service is always good, and the lobby bar and Starbucks are great places to stop for a drink!

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Helpful?
Thank JeyCee1989
Ellington, Connecticut
Reviewed 2 weeks ago

First, check in was a disaster. We were not able to understand the clerk and had a difficult time conveying our needs to her for a 2 bed room. We thought that she finally got it and went up to our room. No...one king size bed. Called the front desk, again we had someone else that also was difficult to...

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Helpful?
2Thank lifesgood83
ICDALLAS1, Director of Sales at InterContinental Dallas, responded to this review

Dear lifesgood83, I appreciate you taking the time to express your concerns regarding your recent visit and terribly sorry to hear that we did not meet your expectations. It is our responsibility to provide you with a memorable experience and I regret that we failed to do so. Please know that I will be speaking with our front desk team...

Reviewed 3 weeks ago

I attended a convention and stayed at the hotel for four days. The conference space worked very well, and the room was excellent. The staff was knowledgeable and helpful with restaurant suggestions and things to do in Dallas.

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Helpful?
Thank John M
ICDALLAS1, Director of Sales at InterContinental Dallas, responded to this review

Dear John M, Thank you so much for choosing to stay at the InterContinental® Dallas during your conference and for taking the time to provide us with such wonderful feedback. I am extremely happy to hear that our space worked very well and that you found our accommodations to be excellent. I also appreciate the kind words regarding my team...

Dallas, Texas
Reviewed 3 weeks ago

I'm pretty sure the hotel has been updated in the last 5 years or less. The room was very nice, excellent bathroom and shower. Everything was very clean. Staff was all very nice and helpful. This is the second wedding I've attended here but first time staying overnight. Good value too.

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Helpful?
Thank Carlie D
ICDALLAS1, Director of Sales at InterContinental Dallas, responded to this review

Dear Carlie D, Thank you so much for taking the time to provide us with such wonderful feedback regarding your recent stay. I am extremely happy to hear how much you enjoyed our accommodations and that you found our staff to be very nice and helpful. I will be sure to share your kind words with my entire team. We...

Kansas City, Missouri
Reviewed 4 weeks ago

I stayed at the InterContinental Dallas for a conference, and I did NOT have a very good experience. Pros: - I was initially given an accessible room. When I requested a change to a non-accessible room, the staff was very accommodating and quickly honored my request. - The provided toiletries are quite nice. - A recycling bin was available in...

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Helpful?
Thank ShutterbugSage
ICDALLAS1, Director of Sales at InterContinental Dallas, responded to this review

Dear ShutterbugSage, I appreciate you taking the time to express your concerns regarding your recent visit and I am terribly sorry to hear that we did not meet your expectations. It is our responsibility to provide you with a memorable stay and I regret that we failed to do so. Please understand that the fire alarm going off was definitely...

Greenville, South Carolina
Reviewed 4 weeks ago via mobile

This is my 6th time staying here. Rooms are nice, price is great for location and conference rooms work perfect. Only drawback is the small pillows in the rooms. Staff is friendly and always accommodating. Close to restaurants.

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Helpful?
Thank Brandon B
ICDALLAS1, Director of Sales at InterContinental Dallas, responded to this review

Dear Brandon B, Thank you so much for being such a loyal guest of the InterContinental® Dallas and for taking the time to provide us with such wonderful feedback. I am very happy to hear that you enjoy our location, accommodations and that you found our staff to be friendly and accommodating. I will be sure to share your kind...

Cincinnati, Ohio
Reviewed 4 weeks ago

Attending a national conference at Intercontinental Dallas. it can be a little tricky getting to depending on the direction you are coming from. Free parking lot with limited spaces. Garage parking for $10 each time you enter. Valet available. Rooms are nice and clean, but no fridge or microwave. Staff was friendly but check in took an inordinate amount of...

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Helpful?
Thank NKY_10
ICDALLAS1, Director of Sales at InterContinental Dallas, responded to this review

Dear NKY_10, Thank you for taking the time to share your recent conference experience with us. I am happy to hear that you found our accommodations to be nice and clean but apologize that check in took a little longer than expected. I will definitely speak with our front desk manager to ensure that we have the appropriate amount of...

North Miami, Florida, United States
Reviewed 4 weeks ago

This hotel has a beautiful lobby and bar area. It is close to the Belt Line and more restaurants you could ever imagine. There's also a nice walking path and gorgeous park in Addison. Nice spacious rooms and bathrooms. We stayed on the Club love and had access to complimentary breakfast and early evening drinks and nibbles. The Club room...

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Helpful?
Thank Mari L
ICDALLAS1, General Manager at InterContinental Dallas, responded to this review

Dear Mari L, I appreciate you taking the time to provide us with such a detailed overview of your recent stay. I am very happy to hear how much you enjoyed our location and Club Lounge offerings but would like to sincerely apologize for the smell that was in your room. Please know that we are working to resolve that...

Reviewed 4 weeks ago via mobile

The entrance and lobby of this hotel are lovely to view. The floors are a little slick so be careful what footwear you put on. I was placed in a room on the 5th floor, my friend was placed on a room on the 10th floor. Both smelled like mold and had a mixture of updated and old furnishings and...

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Helpful?
Thank Leslie J
ICDALLAS1, Director of Sales at InterContinental Dallas, responded to this review

Dear Leslie J, I appreciate you taking the time to express your concerns regarding your recent visit and terribly sorry to hear that we did not meet your expectations. It is our responsibility to provide you with a comfortable stay and regret to hear that we failed to do so. I’d like to ask that you contact me at front.office@ihg.com...

Boise, Idaho
Reviewed 4 November 2016

Location of hotel in near a lot of restaurants and shopping. Room was spacious and very clean. Staff is helpful and personable. I wish rooms had refrigerators as meal portions locally were large and it would have been nice to bring back food. It is in a nice area so running outside was enjoyable. The workout room was clean and...

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Helpful?
Thank DawgHiker
ICDALLAS1, Director of Sales at InterContinental Dallas, responded to this review

Dear DawgHiker, Thank you for taking the time to share your recent experience with us. I am happy to hear that you enjoyed our location and accommodations and that you found our staff to be helpful and personable. I will be sure to share your kind words with my entire team. In regards to a refrigerator, please know that we...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
InterContinental Dallas is in Addison, a northern suburb between central and thriving Frisco and Plano. The Galleria Dallas and Addison s restaurant district are a few minutes away, and the Dallas North Tollway will have you in the city centre in half an hour or less. Must-see stops are the Nasher Sculpture Center and The Sixth Floor Museum at Dealey Plaza. ... more   less 

Additional Information about InterContinental Dallas

Address: 15201 Dallas Pkwy, Dallas, TX 75001-4609
Region: United States > Texas > Dallas
Price Range: $148 - $402 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Dallas 4*
Number of rooms: 529
Reservation Options:
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Also Known As:
Intercontinental Dallas Hotel Dallas
Dallas Intercontinental
Hotel Style:
#13 Spa Hotel in Dallas
#29 Luxury Hotel in Dallas
#69 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Dallas staff and other travellers.
3 questions
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Questions? Get answers from InterContinental Dallas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“spacious rooms”
 of 5 bubbles JeyCee1989, 8 Dec 2016 | Read review
“Higher floors are more quiet, understanding that this is a also a great conference center”
 of 5 bubbles charlesmK8609DC, 1 Nov 2016 | Read review
“Ask for a high floor near the elevator. It's not noisy at all. Also make a fun special request and see if the staff deliver.”
 of 5 bubbles mattwT3261PH, 7 Oct 2016 | Read review
“keep away from 3rd floor as it has meeting rooms and offices”
 of 5 bubbles canadian175, 27 Sep 2016 | Read review
“Not much nice views any where. We were on 14th floor and it was OK. Pick a high floor and see what you get.”
 of 5 bubbles birdatman, 21 Aug 2016 | Read review
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