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This Sheraton has excellent service. The only downside for me was the facilities, from the public areas to the rooms are a little dated. Clean but worn. Overall though a quality stay for my business trip. Also like the downtown location.
I had a little issue with my reservation so I was very frustrated when I arrived, however, Naomi at the front desk took great care of my family. She provided excellent customer service and made sure all my needs were met. She even called my...More
1 Thank Brandi M
Response from TeamMarriott, Manager at Sheraton Dallas HotelResponded 3 weeks ago
Thank you for taking the time to share your honest feedback regarding your recent stay at the Sheraton Dallas Hotel. Your compliments were a pleasure to read, and we were delighted to learn that you were thoroughly spoiled by our associates. We will...More
Arthur with the Concierge stand was very knowledgeable and helpful!!
The Kitchen restaurant service was a little slow, but the food was well worth the wait.
Our room was very clean and housekeeping kept up with our towel demand very well (there were 5 of...More
My overall review of the Sheraton Dallas has been remarkable. Although, the hotel is older, the personal services by the reception desk, conceire, maid services still ranks top notch. Noteworthy mention is Roland Costillo made feel welcome to the 12th Floor - North Tower. He...More
Response from TeamMarriott, Manager at Sheraton Dallas HotelResponded 3 days ago
Thank you for taking the time to share your nice feedback regarding your recent stay at the Sheraton Dallas Hotel. All of our associates are dedicated to going the extra mile in taking care of guests, and we are glad to read your...More
This is where i stay overtime I come to Dallas! Felt very welcomed by Darian at the front Desk recently ! Helpful and patient. Keep up the excellent Job.
Convenient location in downtown can't go wrongMore
Response from TeamMarriott, Manager at Sheraton Dallas HotelResponded 4 days ago
Thank you for choosing the Sheraton Dallas Hotel once again. It is great knowing you experienced another wonderful stay with us and loved our warm hospitality and convenient location. Thank you for your kind compliments about Darian. Please be assured we will pass...More