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The Adolphus

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#15 of 197 Hotels in Dallas
Certificate of Excellence
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The Adolphus
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2,507 Reviews from our TripAdvisor Community

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Showing 2,470: English reviews
Reviewed 3 weeks ago

Location was very good right in downtown within 10min waking distance of Dealey Plaza, Reunion tower and Cattle Drive statues at Pioneer Park. Room was large and spacious, clean and not overly expensive for a hotel that good. Then the new rooftop pool open on the 7th floor is a great addition and offers lovely view while relaxing or evening...

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Helpful?
1Thank WillyShredder30
Fawn H, Guest Relations at The Adolphus, responded to this review

Thank you! We appreciate your staying with us and recommending us to other travelers. We're happy to know that you enjoyed your stay and found the location to be convenient! We are always working to make our valet system as efficient as possible, so this feedback is very helpful, and I will certainly pass it along. Thank you for your...

Reviewed 3 weeks ago

I travel over 200 nights per year and know what great service looks like. I was checked in by Emily and Almine at the front desk and they were impressive, knowledgeable, and helpful to ensure my stay would be a great experience. Thank you.

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Helpful?
Thank Jeffrey G
Fawn H, Guest Relations at The Adolphus, responded to this review

Thank you, Jeffrey! We're so happy to know you enjoyed your stay. We'll be sure pass along your kind words to Emily and Amine. We are lucky to have them on our team! Hope to see you again next time you're in Dallas. Until then, safe travels!

Houston, Texas
Reviewed 4 weeks ago

We got a great deal because the lobby is under renovation. The rooms are already renovated so unless you hang out in the lobby this is THE place to go in Dallas right now. We spent a wonderful evening, visited the spa, shopped the area, and in general had a great time. Our room was really a mini suite complete...

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Helpful?
Thank Bambi G
Fawn H, Guest Relations at The Adolphus, responded to this review

Thank you, Bambi! So glad you enjoyed the renovated rooms, and you must come back to enjoy the lobby soon–it's almost finished. Until then, be well!

Reviewed 4 weeks ago

While yes, the hotel still is under renovation, it's just the lobby. The rooms are finished and they are beautiful. My room was very spacious, the bed was heavenly and all the furniture, the desk and the nightstands and built in outlets and USB ports which was a wonderful touch. The staff was lovely and the only reason I didn't...

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Helpful?
Thank Sarah C
Fawn H, Guest Relations at The Adolphus, responded to this review

Thank you, Sarah! We were happy to have you stay with us and are pleased you enjoyed your renovated room, comfy bed, and our staff. Please do come back and stay with us again soon to enjoy the pool and completed social spaces. Until then, be well!

Oklahoma City
Reviewed 4 weeks ago

Beautiful hotel with remodeled and up dated luxury rooms. Wonderful staff, friendly and caring. I have been staying here 2-3 times a year for the last 4 years and have never been disappointed. Can't wait to see the newly remodeled lobby.

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Helpful?
Thank Sherrie B
Fawn H, Guest Relations at The Adolphus, responded to this review

Thank you, Sherrie. It means a great deal to us that you are a regular guest at the hotel, and we are very excited to share with you the updated social spaces. Thank you for sticking with us through the renovation. See you again very soon!

Dallas, Texas
Reviewed 16 January 2017 via mobile

The Adolphus has always been our favorite hotel in Dallas. We loved the vintage feel of the rooms, lobby and French Room. On our recent stay for our anniversary, we were VERY disappointed at the room remodels! They are now completely modern and we can stay at any hotel with the same decor! The lobby and French Room were still...

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Helpful?
2Thank 6pattersons
Fawn H, Guest Relations at The Adolphus, responded to this review

Thank you for your feedback and for caring enough about the hotel to share your concerns. Rest assured that in reimagining all of the hotel's public spaces, restaurants, bars, etc. we have, in fact, immersed ourselves in the rich history of The Adolphus. The end result will reveal that countless details–from newly discovered original marble floors, furnishing, art, and lighting...

Dallas, Texas
Reviewed 13 January 2017

So, I was staying at the Adolphus for a nearby wedding. I had requested early check-in and was told yes. I had to keep calling the front desk to get a follow-up on when my room would be ready. I was told 1pm, then 2pm, and before you know it, it was 3pm and time for regular check-in and my...

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Helpful?
Thank JacquelynA30
Fawn H, Guest Relations at The Adolphus, responded to this review

Thank you for staying with us and for the feedback. Please accept our apologies for failing to meet your expectations. If you will kindly email your contact and reservation information to concierge@adolphus.com, our Director of Rooms will reach out to you right away to apologize personally and make this right. We hope to hear from you and have the opportunity...

Springfield, Oregon
Reviewed 9 January 2017

First off, I am writing this review while sitting in a deluxe king room at the Adolphus. My company spent over $1100 for me to stay here while on a business trip to Dallas. Door staff, concierge and town car driver were all top notch. The rooms are very nice and despite the active renovating I can see that this...

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Helpful?
Thank Mike R
Fawn H, Guest Relations at The Adolphus, responded to this review

Thank you, Mike, for reaching out and providing us with an opportunity to make this right. We're sincerely sorry for failing to meet your expectations. I know you've already been in contact with our front desk team regarding this matter. However, if you'll email your contact information to concierge@adolphus.com we'll have our Director of Rooms follow up as well.

Toronto, Canada
Reviewed 7 January 2017

The lobby floor was being torn up when I checked in last night. There was no bellman to assist up a huge flight of stairs and the banging in the lobby kept me up all night AND jostled all the dresser drawers open. I felt lucky to be in a renovated room. Sadly, however, the renovated areas are like a...

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Helpful?
1Thank lalah2017
Fawn H, Guest Relations at The Adolphus, responded to this review

Please accept our sincere apologies. We would like to speak with you further about your experience and make this right. If you'll please email us at concierge@adolphus.com with your contact and reservation information, or Director of Rooms will contact you right away.

Reviewed 4 January 2017 via mobile

Located smack in town, this place oozes old style Texan charm with its grand entrance. It's undergoing huge renovations as we arrived but what we can see in the renovations so far is impressive. We were given an upgrade to a suite on arrival and the rooms are just gorgeous with comfy beds (really appreciated after a 17 hr flight!)....

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Helpful?
Thank Michelle W
Fawn H, Guest Relations at The Adolphus, responded to this review

Thank you, Michelle, for staying with us and for the review. We're pleased to know you enjoyed your room and found our service to be outstanding; as always, it's our pleasure. Happy New Year and safe travels!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus inspires each guest's journey by offering vibrant and storied surroundings and locally celebrated amenities, all crafted and delivered with intuitive, memorable service. Today, the original address for timeless Dallas refinement re-emerges as a smart, urban destination for a new century of hospitality, promising every guest a warm and extraordinary experience. The 407 spacious guest rooms and suites all have king-size beds. Among the new amenities: a brand new rooftop pool and executive fitness center. Travel + Leisure readers voted The Adolphus one of the top 10 large city hotels in the Continental U.S. and Canada. ... more   less 

Additional Information about The Adolphus

Address: 1321 Commerce Street, Dallas, TX 75202 (Formerly Adolphus Hotel)
Region: United States > Texas > Dallas
Price Range: $351 - $616 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Adolphus 4*
Number of rooms: 407
Reservation Options:
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Hotel Style:
#7 Spa Hotel in Dallas
#12 Luxury Hotel in Dallas
#19 Business Hotel in Dallas
#20 Family Hotel in Dallas
#21 Romantic Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from The Adolphus staff and other travellers.
36 questions
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Questions? Get answers from The Adolphus staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to not be on the side with the dumpsters”
 of 5 bubbles Rambron, 13 Feb 2017 | Read review
“1805. Expansive double king with the view posted. I started in 1810 - no view. Thanks for the help, Diego!”
  • View from 1805 - excellent option!
 of 5 bubbles 963kellye, 12 Feb 2017 | Read review
“Wonderful service!”
 of 5 bubbles toddandlayla, 2 Feb 2017 | Read review
“High view room option”
 of 5 bubbles JacquelynA30, 13 Jan 2017 | Read review
“Higher floors would have better views of the city.”
 of 5 bubbles birdsherry55, 3 Jan 2017 | Read review
5 of 5