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Hilton Dallas Park Cities

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Traveller (70)
Room & Suite (133)
Dining (45)
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Overview
  • Excellent49%
  • Very good28%
  • Average13%
  • Poor7%
  • Terrible3%
Travellers talk about
“preston center”(13 reviews)
“front desk”(80 reviews)
“valet parking”(47 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Additional information
Offers from Hilton Dallas Park Cities
Special Offer: SMU Special Vistors Rate
Hotel deals
Offers from Hilton Dallas Park Cities
Special Offer: SMU Special Vistors Rate
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (763)
There are newer reviews for Hilton Dallas Park Cities
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354
212
100
56
27
Show reviews that mention
All reviewspreston centerfront deskvalet parkingexecutive levelgreat hotelhighland parkrestaurants and shoppingwithin walking distanceconvenient locationrooftop poolvalet stafflove fieldbusiness travelereasy accessbed was comfortablebusiness tripfitness center
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41 - 45 of 749 reviews
Reviewed 11 December 2017

My room had a couch in it and the only reason for us picking that type of room was for our 7 yr daughter to sleep on. I had to tell her that the dirty couch was OK to sleep on if we put enough...More

Review collected in partnership with Hilton Hotels & Resorts
Thank lewism199
Response from Sarah M, Director of Rooms at Hilton Dallas Park CitiesResponded 19 December 2017

Appreciate your response. Your feedback is very important for us to acknowledge and adjust these issues. I regret that these issues occurred while during your stay with us. We have addressed your concerns and feel confident that improvements will be made.

Reviewed 10 December 2017

I am so incredibly thankful for the level of customer service we received from all of the hotel staff. Kelly is sales went above and beyond to make sure we were taken care of for our event. Philip from AV did a great job with...More

Thank Sandy B
Response from Sarah M, Director of Rooms at Hilton Dallas Park CitiesResponded 11 December 2017

Thank you for your feedback. Your experience, at our property, is very important to us and we will be sharing your feedback with our team members. Thank you for hosting your meeting with us as we strive to promote excellent hospitality and I am pleased...More

Reviewed 8 December 2017

I was terribly disappointed in this HIlton. The staff was either rude and/or unconcerned with my requests and complains. The executive suite was absolutely disgusting. The room service was very overpriced. The “new” bedding was dirty and stained. The television was horrible, no channel guide...More

Review collected in partnership with Hilton Hotels & Resorts
Thank A5709IIjonathana
Response from Sarah M, Director of Rooms at Hilton Dallas Park CitiesResponded 9 December 2017

Thank you so much for the feedback and allowing me the opportunity to make this right for you. We look forward to having you stay with us in the near future.

Reviewed 6 December 2017

We very much enjoyed our recent stay at the Hilton Dallas/Park Cities. The hotel is beautiful, the room clean, and the staff, especially Alex, was very welcoming and willing to go the extra mile to make our stay extremely comfortable.

Review collected in partnership with Hilton Hotels & Resorts
Thank David And Jenni... L
Response from Sarah M, Director of Rooms at Hilton Dallas Park CitiesResponded 9 December 2017

We appreciate your comments and thank you for taking the time to recognize one of our truly valuable team members. We certainly love to hear that you enjoyed your stay and look forward to your return.

Reviewed 3 December 2017

Plusses: Location, hotel design, very good staff, very good food and beverage, valet staff Negatives: Valet parking is a hassle when; especially between 4 and 8 pm; plumbing and light fixture problems in our room.

Review collected in partnership with Hilton Hotels & Resorts
Thank Pvirden
Response from Sarah M, Director of Rooms at Hilton Dallas Park CitiesResponded 4 December 2017

Thank you for your thoughtful feedback. I apologize for the inconveniences you encountered during your stay. I will make sure these issues are addressed with our team members so that we can correct and improve these areas.

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$134 - US$265 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Dallas
#27 Romantic Hotel in Dallas
#36 Business Hotel in Dallas
Room types
Non-Smoking Rooms
Details
Price range
US$134 - US$265 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Dallas
#27 Romantic Hotel in Dallas
#36 Business Hotel in Dallas
Room types
Non-Smoking Rooms
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Traveller (70)
Room & Suite (133)
Dining (45)
Pool & Beach (2)
Amenities (54)
Business Centre & Event Rooms (3)
Questions & Answers
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Jmolu4
20 July 2017|
AnswerShow all 6 answers
Response from Erica S | Reviewed this property |
We did not use the pool and honestly, have no idea if there was a pool. We have been there in the fall and late winter so no pool interest. They are nice enough where I bet if they do have a pool they'd figure out a way to... More
1
Vote
James B
23 November 2016|
Answer
Response from Sean K | Property representative |
Good evening. We have 224 guest rooms.
0
Votes
Mary Ann B
4 August 2016|
AnswerShow all 3 answers
Response from Jon T | Reviewed this property |
It is in the downtown area with everything else, such as the arena & jfk memorialnl. if you take a uber or taxi you'll be fine, juat don't rely on the transportation, it's not reliable at all.
0
Votes
Room Tips
"Ask for rooms on a higher floor"
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"The rooms were very quiet, but the bar could get loud."
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"Rooms in back may be a little quieter so you don't hear the highway traffic."
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"Ask for an end room such as #927. 10th floor is cool because exec lounge is on floor 10."
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