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Sheraton Dallas Hotel by the Galleria

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#58 of 200 Hotels in Dallas
GreenLeadersSilver level
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Sheraton Dallas Hotel by the Galleria
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618 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Dallas Hotel by the Galleria
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Showing 596: English reviews
Reviewed 16 September 2014 via mobile

Researching hotel rooms for the upcoming weekend for family coming in from out of town. Found an excellent rate on Sheratons direct website. After I booked, I decided to go back and book a second room so that we wouldn't have to travel back and forth to visit our family members and the hotel was sold out for that date...

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Helpful?
3Thank Melissa L
Manny V, Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Dear Msmissee33, We sincerely apologize that there was a system error in our online reservation center. We are happy to offer a rate of $69, which is nearly $60 less than the best available rate currently selling online. We are also including breakfast for two which is a $35 value. Once again we apologize, hope that you will forgive us...

NYC
Reviewed 13 September 2014

I have mixed feelings about this hotel. It is a Sheraton but it is run more like a low end Four Points. The front desk staff at night is not cutomer service oriented and really did not recognize my Paltinum status. The hotel touts the $17 million spent in the lobby and it is nice. However, they shoud have put...

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1Thank mikefaud1
Reviewed 10 September 2014

We stayed at this hotel for 5 nights in mid-August having got a great rate on Hotwire. The front desk welcome was very good and as I am an SPG member the parking rate was reduced to $6 per night and the wifi was included for free - fantastic! The rate didn't include breakfast but we did have the buffet...

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Helpful?
Thank EurovisionBoy
Emma S, Guest Relations Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Thank you for your feedback and for being a loyal SPG member. I am pleased to hear you managed to find a great rate – We offer many packages which suit all budgets and you were able to take advantage of the many benefits that SPG offers! I will pass on your comments to the executive chef as should be...

Adelaide
Reviewed 30 August 2014

Stayed here after flying from Sydney to Dallas, found it excellent for the price. Very quiet & comfortable, excellent bed - all I want from a hotel. Found the in house bar near the check in desk was a great place to have a quiet drink.

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Thank Nick M
Austin, Texas
Reviewed 20 August 2014

I usually love Sheratons, but this one fell flat. Elevators were broken floor level was scorching hot, and they just didn't seem to have it all together. Renovations had taken place in the lobby though, and I can only assume that the underlying infrastructure was coming next, but we will see if that actually takes place. Book only if the...

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Helpful?
Thank wwput
Manny V, Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Dear wwput, Thank you for taking the time to share your thoughts with us. We are happy you enjoyed , but we’re very sorry you didn’t enjoy your overall stay with us. Our elevators are currently in full working order and we working closely with our elevator company to keep the elevators operating at all times. We have high expectations...

Dublin
Reviewed 12 August 2014

This is a standard Sheraton, nothing revolutionary and nothing terrible exactly what I expect for the price range. The lobby and common areas are nice, they seem recently renovated. The poor elements of this hotel start at check in, I found the front desk team throughout my week long stay poor. Not only did I not feel welcome, anytime I...

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1Thank P C
Manny V, Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Dear PC Dublin, Thank you for your feedback and taking the time to post a review. I am happy to hear you found our staff to be friendly and helpful in the restaurant, in particular Manuel. We will certainly share this success with him. I do apologize if the front desk did not make your feel welcome, I can assure...

Bonita Springs, Florida
Reviewed 6 August 2014

I Love Sheratons this one was just meh... my room although clean so so large and cavernous with odd scraps of furniture it felt awkward like I was staying in someones old storage room. Was kinds depressing and even for a top floor was dark....its was just weird. The hotel itself was fine but a bit too busy and impersonal....

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1Thank Squirl66
Manila, Philippines
Reviewed 20 July 2014 via mobile

We stayed on the 4th floor and our room is just in front of the elevator. The room is okay and can fit 4 adults coz we got the 2 double beds. Bed and linens were nice and comfty. We had a good nice sleep on our 7 nights at the hotel. It is near the Galeria mall. Hotel offers...

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2Thank Shei F
Manny V, Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Dear Shei F, Thank you for your feedback and taking the time to post a review. I am happy to hear our staff is friendly and helpful and that you found our location convenient! Again, thank you for the comments, which will help us in our ongoing efforts to improve our service. If you make your way back to Dallas...

Reviewed 14 July 2014 via mobile

Loved the design quality of the rooms: most hotels spend the majority if time and money on lobbies, but the room was beautiful! Staff was friendly, quiet hotel. I would give a 5-star if the view has been better than a gravel rooftop, especially because everything else had so much detail. Even a nicer roof material would have been nice....

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2Thank Trekkinggirls
Manny V, Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Dear TripAdvisor Member, Thank you for your feedback and taking the time to post a review. I apologize for the roof top view, we do have alternative views and we would love the opportunity to provide one on your next trip! On a more positive note I am pleased you loved the design of your room and you found our...

Dallas, Texas
Reviewed 12 July 2014

The hotel still is way above average. But, when you check in at midnight, you want to go to sleep. First, my room key didn't work. Next the air conditioner was struggling to cool the room. But the main irritant, last visit and this, was the lack of any electrical outlets near the bed. Actually, the outlet is located squarely...

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Helpful?
1Thank Tim D
Manny V, Manager at Sheraton Dallas Hotel by the Galleria, responded to this review

Dear Tim D, Thank you for your feedback and taking the time to post a review. I am happy to hear our staff is friendly and helpful and that you chose our hotel for your visit. I apologize for the electrical outlets, we do offer alternatives at the front desk. We provide the comforters in the room to ensure we...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Newly refreshed after an extensive $17 million renovation, The Sheraton Dallas Hotel by the Galleria offers a contemporary space with upgraded amenities and a welcoming design. Located three blocks away from the Galleria Mall, our hotel is surrounded by more than 200 Fortune 500 companies in the heart of the North Dallas business corridor.Warm and comfortable, our guest rooms will make business and leisure travelers feel right at home. Great standard amenities such as High Speed Internet Access, a working desk, and an ergonomic chair will keep you connected to what’s important.After a busy day, you can relieve your stresses with a little exercise or relaxation in the state-of-the-art fitness center and outdoor pool. Or if you’d prefer to explore the city, we offer complimentary transportation to and from nearby locations—including the Galleria Mall, where you’ll find Macy’s, Saks Fifth Avenue, Nordstrom’s, and over 400 specialty shops and boutiques, as well as an indoor skating rink. ... more   less 

Additional Information about Sheraton Dallas Hotel by the Galleria

Address: 4801 Lyndon B Johnson Fwy, Dallas, TX 75244-6002 (Formerly Sheraton Dallas North Hotel by the Galleria)
Region: United States > Texas > Dallas
Price Range: $161 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Dallas Hotel by the Galleria 3.5*
Number of rooms: 309
Reservation Options:
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Also Known As:
Dallas Sheraton
Hotel Style:
#8 Green Hotel in Dallas
#28 Business Hotel in Dallas
#34 Romantic Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dallas Hotel by the Galleria staff and other travellers.
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Questions? Get answers from Sheraton Dallas Hotel by the Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club level rooms are larger, nicer.”
 of 5 bubbles BluedogTraveler, 14 Feb 2017 | Read review
“ask for a room that does not face the highway”
 of 5 bubbles SusanAdventure, 25 Jan 2017 | Read review
“Probably a higher floor for quiet.”
 of 5 bubbles LesTexans, 18 Jan 2017 | Read review
“choose a different hotel”
 of 5 bubbles Kimberly124, 13 Dec 2016 | Read review
“Stay somewhere else”
 of 5 bubbles TomL634, 9 Dec 2016 | Read review
5 of 5