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Crowne Plaza Hotel Dallas Downtown

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Crowne Plaza Hotel Dallas Downtown
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1,151 Reviews from our TripAdvisor Community

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Showing 1,086: English reviews
Richardson, Texas
Level Contributor
10 reviews
5 hotel reviews
Reviewed yesterday NEW via mobile

We selected this hotel due to the proximity to the Bank of America tower, where we were attending a company Christmas party. I arrived first, and was in a super rush to get checked in. The service at the desk was outstanding!! Our room was on the 18th floor, so I was excited about a nice view of Dallas. (Which... More 

Helpful?
Thank Cindy R
London, United Kingdom
Level Contributor
106 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed yesterday NEW

On a road trip from Dallas to San Antonio so stayed here the first night - Great! good location can walk to various restaurants so perfect. Staff so friendly and helpful, able to upgrade me to a high floor so perfect view over the city!!!! Got a voucher for a beer so went into the bar and the staff so... More 

Helpful?
Thank HerrFUDGE
Oklahoma City, Oklahoma
1 review
Reviewed 6 days ago NEW

The check in was easy and fast, every hotel's staff was great. The premises were clean and crisp looking. The bedding was comfortable the rooms are good size with microwave and refrigerator, and comfortable. Used the gym and everything was in working order The location is in walking distance to restaurants and metro line. Too cold to use the pool was... More 

Helpful?
Thank fynberry
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear fynberry, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown More 

phoenix
Level Contributor
583 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
Reviewed 1 week ago

For anyone who can't afford the higher priced Omni or Hyatt Regency for a conference, but still needs to be in close proximity to these properties, this hotel is a good solution. No need for a car either; light rail is a block away. Please do not be afraid or concerned of the locals that are waiting for the bus... More 

Helpful?
Thank chicago90Phoenix
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear chicago90Phoenix, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and that you enjoyed us as a value alternative to some of our higher priced neighbors. Thank you again for staying with us and we wish you many happy returns. Sincerely, Brian Angerer Director of Front Office... More 

Las Vegas, Nevada
2 reviews
Reviewed 1 week ago

We really enjoyed out stay at Crowne Plaza Dallas.. The staff was so welcoming and friendly that we felt instantly at home. Mike and Otto at the front desk were spectacularly friendly from our first arrival,. My husband got breakfast in the hotel the next morning, and the employee working at  restaurant(he forgets her name) was very helpful and chatted... More 

Helpful?
Thank garrisopmon
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Garrisopmon, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and will make sure Mike and Otto see your comments. Thank you again for staying with us, and we wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas... More 

Newton Grove, NC
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

This was my first trip to Dallas, and we decided to stay here. It's centrally located to almost everything downtown, within walking distance to nearly everything. Great staff, very nice, clean rooms, great restaurant and bar, and a night club. A little pricy, but worth it. I would definitely stay here again.

Helpful?
Thank moonshinenc
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear moonshinenc, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We appreciate the feedback and are so glad you enjoyed our location and all of our amenities. Thank you again for staying and we wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza... More 

Los Angeles, CA
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago

I stayed here one night as part of a vacation trip. Despite being on the 18th floor, there was a lot of outside noise, including an annoying tram that kept ringing its bell. There was no platinum member desk so I had to wait inline with everyone else. I observed long lines at the front desk on several occasions. The... More 

Helpful?
Thank ip_diva
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear ip_diva, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and thank you for letting us know about the issues in your room as well as the lines at registration. Thank you again for staying with us and we wish you many happy returns. Sincerely,... More 

Chesterfield, United Kingdom
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 weeks ago

Met by friendly staff at reception which was good after a transatlantic flight. Room was ready and very spacious. The bed and bedding including the pillows was the most comfortable i have ever slept on. The room and bathroom were very clean. The corridor was quiet and we overlooked the swimming pool. We ate in the hotel restaurant the first... More 

Helpful?
Thank 548suzy1
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear 548suzy1, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown More 

Norman, Oklahoma
1 review
Reviewed 2 weeks ago

I just wanted to thank the staff of Crowne Plaza Dallas. I had been staying at the hotel almost all nights since Oct. 8th and will had my final night yesterday, due to a long work project I had. I stayed in 4 different rooms as had check out for a night or two to run down to Oklahoma here... More 

Helpful?
Thank jacklendf
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear jacklendf, Thank you for staying with us at the Crowne Plaza Dallas Downtown for your extended visit to Dallas, TX and for sharing your four star experience. We really appreciate the feedback and will make sure all of the front desk staff and especially Peggy know how much you appreciated them. Thank you again for staying and we wish... More 

Philadelphia, Pennsylvania
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

room was clean and adequate. I am always nervous about hotels that have too perfumey of a smell, like they are trying to hide something (which this place did!). Not sure that I would stay in this area of town again. Plenty of upscale restaurants and shopping, but a lot of police presence and activity.

Helpful?
Thank Tom W
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Tom W, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We are glad you found our property clean and adequate and are very sorry that you felt we were hiding something. We are also very sorry you did not like the police presence and activity of Downtown Dallas, TX. Thank... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: $122 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Dallas Downtown staff and other travellers.
26 questions
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Questions? Get answers from Crowne Plaza Hotel Dallas Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High Floor”
 of 5 bubbles HerrFUDGE, 3 Dec 2016 | Read review
“ask if there are quiet rooms”
 of 5 bubbles ip_diva, 19 Nov 2016 | Read review
“I like my room in 19th floor”
 of 5 bubbles jacklendf, 15 Nov 2016 | Read review
“Ask for high room”
 of 5 bubbles terryc617, 18 Oct 2016 | Read review
“Great views from higher floors.”
 of 5 bubbles teebee1984, 8 Oct 2016 | Read review
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