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Crowne Plaza Hotel Dallas Downtown

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Crowne Plaza Hotel Dallas Downtown
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1,155 Reviews from our TripAdvisor Community

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Showing 1,090: English reviews
Reviewed yesterday NEW

It's very old and plain. Bathrooms were small and cramped for 2 people to get ready. We paid about $145 per night which was all about location. Can't beat the location. There were loud protesters with speakers going off for 2 hours on the Saturday evening. Lots of street noise during the Friday. We slept ok though. Nice people working...

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Helpful?
Thank Damian G
Florianopolis, SC
Reviewed 2 days ago NEW

Unfortunately we had a very bad experience in this hotel. We are in a big group, the major part IHG members, and we arrived in different days and times, but the entire group have problems with the front desk as: wrong rooms, big confusion with the reservations, very poor and bad assistance for the people working there, lost luggage, etc....

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Helpful?
Thank Alex A
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Alex A, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions and experience. We appreciate the feedback and are very concerned as to the description you have given. We are not sure which group you are with, but to our knowledge we did not lose anyone's luggage nor about any major...

Austin, Texas
Reviewed 3 days ago NEW

My husband and I stayed at the Crowne Plaza Dallas from Nov 16th through the 20th. Upon arrival, I did not wait long at all before Nicole at the front desk welcomed us. She was very friendly and accommodating. She assured I would not have to be moved although I had a back-to-back reservation, great! Once we were all checked...

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Helpful?
Thank aesphand
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear aesphand, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and will make sure Nicole and Otto know how appreciative you were of their service. Thank you again for staying with us and we wish you many happy returns. Sincerely, Brian Angerer Director of Front...

Wollongong, Australia
Reviewed 3 days ago NEWvia mobile

We flew in from Australia after a 15 hour flight and were not disappointed with this hotel recommended by a friend. Large comfortable room that met all our needs. Restaurant on ground floor with a helpful waiter who was most attentive and reception staff who assisted with local enquiries. Best thing was location which meant walking to local attractions and...

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Helpful?
Thank Eddie O
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Eddie O, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We appreciate the feedback and glowing review, and we wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Richardson, Texas
Reviewed 5 days ago NEWvia mobile

We selected this hotel due to the proximity to the Bank of America tower, where we were attending a company Christmas party. I arrived first, and was in a super rush to get checked in. The service at the desk was outstanding!! Our room was on the 18th floor, so I was excited about a nice view of Dallas. (Which...

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Helpful?
Thank Cindy R
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Cindy R, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and are so sorry to read about the condition of your wet floor. We more than likely knew about a leak, that the presence of the fan would indicate, but also thought we had...

London, United Kingdom
Reviewed 5 days ago NEW

On a road trip from Dallas to San Antonio so stayed here the first night - Great! good location can walk to various restaurants so perfect. Staff so friendly and helpful, able to upgrade me to a high floor so perfect view over the city!!!! Got a voucher for a beer so went into the bar and the staff so...

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Helpful?
Thank HerrFUDGE
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear HerrFUDGE, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Oklahoma City, Oklahoma
Reviewed 1 week ago

The check in was easy and fast, every hotel's staff was great. The premises were clean and crisp looking. The bedding was comfortable the rooms are good size with microwave and refrigerator, and comfortable. Used the gym and everything was in working order The location is in walking distance to restaurants and metro line. Too cold to use the pool was...

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Helpful?
Thank fynberry
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear fynberry, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

phoenix
Reviewed 1 week ago

For anyone who can't afford the higher priced Omni or Hyatt Regency for a conference, but still needs to be in close proximity to these properties, this hotel is a good solution. No need for a car either; light rail is a block away. Please do not be afraid or concerned of the locals that are waiting for the bus...

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Helpful?
Thank chicago90Phoenix
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear chicago90Phoenix, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and that you enjoyed us as a value alternative to some of our higher priced neighbors. Thank you again for staying with us and we wish you many happy returns. Sincerely, Brian Angerer Director of Front Office...

Las Vegas, Nevada
Reviewed 2 weeks ago

We really enjoyed out stay at Crowne Plaza Dallas.. The staff was so welcoming and friendly that we felt instantly at home. Mike and Otto at the front desk were spectacularly friendly from our first arrival,. My husband got breakfast in the hotel the next morning, and the employee working at  restaurant(he forgets her name) was very helpful and chatted...

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Helpful?
Thank garrisopmon
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Garrisopmon, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and will make sure Mike and Otto see your comments. Thank you again for staying with us, and we wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas...

Newton Grove, NC
Reviewed 2 weeks ago via mobile

This was my first trip to Dallas, and we decided to stay here. It's centrally located to almost everything downtown, within walking distance to nearly everything. Great staff, very nice, clean rooms, great restaurant and bar, and a night club. A little pricy, but worth it. I would definitely stay here again.

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Helpful?
Thank moonshinenc
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear moonshinenc, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We appreciate the feedback and are so glad you enjoyed our location and all of our amenities. Thank you again for staying and we wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: $122 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Dallas Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Dallas Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another hotel!”
 of 5 bubbles 867alexa, 6 Dec 2016 | Read review
“I dont have any tip”
 of 5 bubbles aesphand, 5 Dec 2016 | Read review
“High Floor”
 of 5 bubbles HerrFUDGE, 3 Dec 2016 | Read review
“ask if there are quiet rooms”
 of 5 bubbles ip_diva, 19 Nov 2016 | Read review
“I like my room in 19th floor”
 of 5 bubbles jacklendf, 15 Nov 2016 | Read review
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