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Crowne Plaza Hotel Dallas Downtown

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1,174 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Dallas Downtown
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Showing 1,106: English reviews
Miami, Florida
Reviewed 1 week ago

The hotel is nice and beautiful. Clean, comfortable rooms. Awesome views of downtown Dallas. Friendly staff, specially fron desk with the warm welcome we recived early in the morning when we checked-in. Convenient and tasty breakfast buffet. We walked to close by West End area , convenient to great restaurants, shopping, and nightlife and walking distance to  the train. I...

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Helpful?
Thank saulumen
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear saulumen, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Denver, Colorado
Reviewed 2 weeks ago via mobile

Chose this hotel as the price was better than many of the downtown hotels then read some reviews and got nervous. Staff are excellent. Room is a bit older style but everything worked and it was quite nice. In room coffee pot that was replenished daily. Room always spotless when I returned from my meetings at the end of the...

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Helpful?
Thank jinxkmdh
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear jinxkmdh, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We appreciate the feedback and are so glad you enjoyed your stay despite the reviews that you read before your arrival. We, at the Crowne Plaza Dallas Downtown, strive to give excellent service to our guests, even though we...

Yukon, Oklahoma
Reviewed 3 weeks ago via mobile

My brother and I were in town for a concert and wanted something close. The property was kinda old but still nice. We used the shuttle service to get back and forth from the concert venue, the young lady driving the shuttle was very friendly. The bed didn't smell funny and was comfortable, the room had a balcony with a...

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Helpful?
Thank KH420
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear KH420, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and are so glad you enjoyed your stay with us while going to our concert. Thank you again for staying and we wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations...

Sydney
Reviewed 4 weeks ago

Can't beat the location if you want to visit Dealey Plaza. The area is all business so maybe for holidaymakers you might rethink where you're staying, also at night it's not the liveliest or friendliest part of Dallas. The hotel is enough for a short stay but definitely in need of a bit of love. Service is ok and the...

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Helpful?
Thank aligdrummer
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear aligdrummer, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you the best. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Reviewed 5 weeks ago via mobile

Crappy area, if you want to be downtown then by all means but the hotel is very outdated as well as funky smelling like an old hotel smells. We got stuck in the damn elevator and the food prices are way to high I think. Alot of sketchy characters and homeless around outside.

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1Thank Edelll
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Edelll, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions. We appreciate the feedback and are so sorry you felt that our restaurant prices were to high. We are also sorry if Downtown Dallas Did not meet your expectations. Thank you again for staying and we wish you the best. Sincerely,...

Amarillo, Texas
Reviewed 20 January 2017

I had to visit Baylor Hospital and had to stay a couple of nights, I was told to call Crowne Plaza because they help people out and give discounts to patients at Baylor Hospital, I was told $99 and then charged $164 the also charged me twice for parking. The staff was rude the whole time. I will not go...

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Helpful?
1Thank Tim P
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Tim P, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion of our property. We appreciate the feedback and are so sorry you did not understand that the rate when you made your reservation. We are also very sorry if somehow you were double charged for parking, and if you brought...

Nelson, New Zealand
Reviewed 15 January 2017

Rooms a bit dated but nice; restaurant and food was excellent and nice enough bar; and valet service and number of valets excellent; location very hard to beat; or impossible really for the price; but two things; one is not enough staff on desk/reception; and 2nd is the lack of any tourist info/daily paper etc; so not to true Crown...

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Thank gmal0ne
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear gmal0ne, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you the best. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

Reviewed 13 January 2017

We don't allow pets in hotels in our country and to have to listen to dogs barking in the night was a bit much it didn't appear as if reception could do anything about it(or didnt want to). Bloody hideous. Having said that the hotel was handy to what we wanted to do in Dallas.

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1Thank Rob S
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Rob S., Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and wish you the best. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

N. Ireland
Reviewed 8 January 2017

Had a great stay at this hotel. Rooms large with good amenities. Didn't use the pool as it was in December. Bit anxious of the area after reading previous reviews but need not have worried. Felt safe walking around.Just couple of blocks from Dealy plaza and tram from airport stops practically outside the hotel. Ate breakfast one morning. It was...

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Helpful?
Thank RiceNI
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience.

Kitchener, Canada
Reviewed 3 January 2017

I flew in to Dallas for a concert and a mini vacation with my teenage daughter and my mother. I booked this hotel on Hotels.com and got a great deal, so I was a bit worried. It turned out the hotel was very nice and located within walking distance of the train from the airport. There were plenty of restaurants...

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Thank AJC700
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear AJC700, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: $174 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Dallas Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Dallas Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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