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Crowne Plaza Hotel Dallas Downtown

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Traveller (276)
Room & Suite (287)
Dining (38)
Overview
  • Excellent34%
  • Very good23%
  • Average21%
  • Poor11%
  • Terrible11%
Travellers talk about
“west end”(53 reviews)
“walking distance”(55 reviews)
“jfk museum”(26 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,392)
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301 - 305 of 1,313 reviews
Reviewed 23 July 2016

Not sure I'll come back here, but I must say the staff has been great! Entered my room with no towels/washcloths, and two pillows on the bed with no pillow cases. Called the operated, and this was fixed immediately! Nice room, with great electrical connections...More

Thank ToddTraveler40
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 26 July 2016

Dear ToddTraveler40, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are looking into the problems with communication between the hotel and the parking garage. We are sorry that you had issues...More

Reviewed 22 July 2016

I wish all my experiences with hotels started like this one did. I pulled into the valet slot even though I had no intentions on valeting my car. They let me leave my car there while I went inside. I then encountered Peggy, who was...More

Thank Tierney D
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 23 July 2016

Dear Tierney D, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and will definitely let Peggy know how happy you were with the service experience that you received from her....More

Reviewed 22 July 2016 via mobile

Nice location decent price but wow how very old and shabby this hotel is. Noisy AC chipped sink shallow baths he usual 1980s style. The funniest thing is the Breakfast it's served in what can only be described as a nightclub ! So dark can...More

Thank Ian V
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 23 July 2016

Dear Ian V, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are so sorry that you did not find us at our best. We are in the beginning stages of a...More

Reviewed 21 July 2016

My first time in Dallas for a training, I decided to stay at the Crowne Plaza because of the price and proximity to the training site. The hotel is located near the West End train station, which makes it convenient to public transportation; however, it...More

1  Thank Kenya W
Response from Brian A, Front Office Manager at Crowne Plaza Hotel Dallas DowntownResponded 22 July 2016

Dear Kenya W, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and we are sorry for the noise issue and balcony door issue in your first room, and then the cleanliness and...More

Reviewed 19 July 2016

Our Granddaughter was in Dallas for 5 weeks and we went over to spend a few days with her. I was concerned about the parking fee at this hotel. Your hotel is beautiful and you feel that you have anything you need while in there....More

1  Thank rooreyz
Response from Matthew K, Manager at Crowne Plaza Hotel Dallas DowntownResponded 24 July 2016

We're so happy to hear we had the chance to make your visit with your granddaughter a memorable one! Location is always an important component when considering which hotel is best -- glad ours was ideal for you. What's even more important, however, is a...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$124 - US$262 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$124 - US$262 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (276)
Room & Suite (287)
Dining (38)
Pool & Beach (28)
Amenities (42)
Business Centre & Event Rooms (11)
Questions & Answers
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Jen S
21 April 2018|
AnswerShow all 4 answers
Response from Ross M | Reviewed this property |
Yes, there is an iron. No idea. On the pool towels. This hotel is a dump. I would avoid it.
2
Votes
jessica a
5 March 2018|
AnswerShow all 5 answers
Response from michaela3640 | Reviewed this property |
There is a great neighborhood sushi bar just about 2 blocks away, across the street, When exiting front of hotel head left.
0
Votes
Room Tips
"Your best bet is to ask for a room at another hotel"
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"East side balcony rooms have locked doors but the neon lights look pretty @ night"
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"Find a different hotel for a good night sleep."
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"We stayed in 17 th floor everything was fine"
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