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Crowne Plaza Hotel Dallas Downtown

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Crowne Plaza Hotel Dallas Downtown
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1,156 Reviews from our TripAdvisor Community

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Showing 1,091: English reviews
Dallas, Texas
Reviewed 30 June 2015

I had an awsome stay at this hotel it was my birthday weekend, James at the front desk was the best, he made sure I was ok with my room and the first room we didn't get the room view that I wanted, so I went back down to the desk and James switched my room with no problem. James...

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Helpful?
Thank 55happycamper
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear 55happycamper, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We will definitely let James know that he ROCKS and reward him for his efforts. Thank you again for staying with us, and we wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

San Antonio, Texas
Reviewed 29 June 2015

The location is ideal for federal employees traveling to the city. Parking facility next to the hotel. Quiet. The staff will do their best to help, tweaking some minor errors that other staff make, probably from inexperience. I was well satisfied with the room, the location, the restaurant, and the bar. My thanks to Bradley for his help.

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Helpful?
Thank John B
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear John B, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your Very Fine Five Star Review. We are glad you enjoyed your stay and that Bradley was able to satisfactorily assist you. Thank you again for your comments and for staying with us. We wish you many happy returns. Sincerely, Brian Angerer Front...

Derby, United Kingdom
Reviewed 29 June 2015 via mobile

Really not good stay planned two nights changed to one, firstly check in staff are really not quite pleasant went to see if our amendment was changed from two too one was like if we asked the guy too give us $1000 not great attitude. The hotel isn't in a good area, groups of blokes hanging around with attitude and...

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Helpful?
1Thank Mattcooper91
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Austin, Texas
Reviewed 28 June 2015

This was my first stay at the Crowne Plaza downtown. The location is very convenient to many restaurants and attractions. Luckily I had a room with a west facing room overlooking the pool so I could see the city and the Trinity River in the distance. The bed was comfortable. The TV channel selection was adequate. The room had a...

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Helpful?
Thank Steve D
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Steve D, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We appreciate your comments and value them as a way for us to know where to concentrate our efforts as attention is needed. Thank you again. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Cleveland, Ohio
Reviewed 28 June 2015 via mobile

Good location and staff was polite and helpful. The rooms were clean, but the hotel is in need of updating. Gym is very poor and equipment doesn't work, the restaurant inside the hotel looks like it was decorated in the 70's. Ownership needs to sink some money into the location to bring it up to par.

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Helpful?
1Thank Erieshores8
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Steve S, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We are glad that you found our staff friendly and helpful, and at the same time, we are sorry that you had such a poor experience with our fitness center and equipment. We are in the process of updating the fitness...

London, United Kingdom
Reviewed 26 June 2015 via mobile

The hotel itself is fine but a bit tired looking. Our first room the door didnt stay shut from the inside closing it so we asked to be moved and this is when we were met with rudeness from the front desk staff. They offered us a room with two tiny beds instead of the king we booked because they...

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Helpful?
Thank mememememe123
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear mememememe123, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We value your opinion, but want you to realize that you were not lied to by the front desk. To get you into a King room they sacrificed another persons reservation assignment, until your original room was repaired, cleaned and inspected. Again,...

Tyler, Texas
Reviewed 22 June 2015 via mobile

The price, location, cleanliness and staff were excellent. The room needs some work. Toilet ran, no top sheet on the bed, had to lean on the door to lock deadbolt, sliding door had no lock (although it would take a very determined criminal to swing down from the balcony above).

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Thank Pops A
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Pops A, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We are sorry you had so many issues with the room itself, but are glad that you enjoyed our staff and services. We will look into the issues with your room, so we may correct them for the next guest. Thank...

Reviewed 19 June 2015 via mobile

Very tired property in downtown dallas...did not feel safe. The desk staff were flat out rude...the concierge was the only one that seemed to have been customer service charm school. Crowne Plaza should be ashamed to put the brand name on this property.

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1Thank Daniel S
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear Daniel S, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. Though we know we cannot please all of our guest, there is no excuse for any lack of guest service. We will address this lack of training immediately, as we want nothing less than the best from our staff. Thank you...

San Francisco, California
Reviewed 17 June 2015

Many, many thanks to shuttle driver Amire who went out of his way to helpfully, professionally and responsibly transport us to/from the Crowne Plaza during Tropical Storm Bill while we were in town for the High School National Speech and Debate Tournament.

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3Thank mctravel185
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear mctravel185, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your terrific five star review. We are happy that Amire was able to make your stay a memorable on. Thank you again for staying and we hope to see you again. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown

Paducah, Kentucky
Reviewed 14 June 2015 via mobile

Reading the other reviews about this hotel may be nervous that I had already booked it for an upcoming conference. I have to admit once I got there I was quite pleased with the hotel! I had no issues with parking, our room was great, and hotel staff was great! You have to remember this is an older hotel in...

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Helpful?
Thank travlrgrl01
Brian A, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review

Dear travlrgrl01, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your pleasantly surprising five star review. We are glad that you enjoyed your stay with us and understand the challenges of a bustling downtown location in a major metropolitan area. Thank you again for staying with us and for your comments. We wish you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 

Additional Information about Crowne Plaza Hotel Dallas Downtown

Address: 1015 Elm St, Dallas, TX 75202
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: $122 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Dallas Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Dallas Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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