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WoodSpring Suites Denton

36 reviews
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Traveller (4)
Room & Suite (19)
Overview
  • Excellent30%
  • Very good13%
  • Average0%
  • Poor8%
  • Terrible49%
15 Oct 2017
“DON'T STAY HERE!!”
29 Jun 2017
“Horrible Stay”
Free Internet
Free Parking
Air Conditioning
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2.0 Star Hotel
All hotel details
Offers from WoodSpring Suites Denton
Special Offer: Now a Pet-Friendly Hotel
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (36)Write a Review
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1 - 5 of 35 reviews
Reviewed 16 October 2017

Very unhappy here! They have a kitchenette, but no pots or pans, no dishes or silverware of any kind, no coffee maker, nothing whatsoever in the kitchenette. No shampoo or soap, no kleenex, no blow dryer (Motel 6 even has blow Dryers!). The air conditioner...More

1  Thank Zznoniel
Response from sjames280, Manager at WoodSpring Suites DentonResponded 18 October 2017

Thank you for your feedback. We apologize for the condition in which you found your room - that is certainly unacceptable. We will review with our management team and use your comments to coach the team. You are correct that we do not provide kitchenware...More

Reviewed 29 June 2017 via mobile

OMG! Where should I began.....First of all, no ice machine, no lamps in the rooms, roaches and more roaches. Ice trays were dirty in freezer. Sheets were dirty and smelly! RUNNN DONT WALK RUNNN. Worse stay ever!!More

1  Thank DanaShakoor
Response from sjames280, Manager at WoodSpring Suites DentonResponded 30 June 2017

Thank you for your review. We apologize that your stay was not a pleasant one. You are correct that we do not have an ice machine or lamps in the room. Our current lighting package consists of ceiling mounting fixtures. We will be using your...More

Reviewed 19 December 2016 via mobile

Stayed several weeks here on a business trip and I was very impressed with the friendliness and hospitality shown by Sammy and Scott. My minor concerns were addressed promptly and your warm smiles were greatly apreciated.More

Thank Lisa B
Response from Stephen S, Manager at WoodSpring Suites DentonResponded 30 December 2016

Dear Lisa B, Thank you so much for providing feedback on your hotel stay at WoodSpring Suites in Denton. It's rewarding to read your kind words about the team, specifically Scott and Sammy. It's experiences like yours that we aim to achieve daily. I'm also...More

Reviewed 14 December 2016

Managment is rude and does not address any problems. Our room was dirty, Scott at the front desk was extremley rude and rolled his eyes at me when I complained to him, and I heard him complain about me to the other girl working the...More

Thank 793jacobi
Response from Stephen S, Manager at WoodSpring Suites DentonResponded 30 December 2016

Dear 793jacobi, I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for the issues you encountered with the staff. In response to your feedback, I am going to address these concerns with the team in Denton and use your...More

Reviewed 10 October 2016

Everywhere else in the area was sold out, so I took the chance. Bad idea. First, let me say that there is no refund for checking out early, and it was bad enough that we left anyway. So I'm paying tonight for that room and...More

1  Thank Vicki S
Response from Stephen S, District Manager at WoodSpring Suites DentonResponded 31 October 2016

Thank you for your recent review of your stay. The situation you described regarding the pillows and bedspread is truly regrettable. We are very sorry for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback....More

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About
Amenities
Top amenities
Free Parking
Free Internet
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Details
Price range
US$53 - US$91 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$53 - US$91 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (4)
Room & Suite (19)
Questions & Answers
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MzHBIC
14 July 2015|
AnswerShow all 2 answers
Response from MATTHEW F | Reviewed this property |
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Votes
Room Tips
"Rooms in another hotel are better"
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"I got there early to get an upper non-smoking floor, but it was still smelly. Not noisy tho."
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"Don't be stay here, it is NOT a value."
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"If you can deal with the smoking floor take a room on the 4th floor, it was always so quiet!"
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