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My son and I have spent the night at this hotel on two different occasions. The first time we stayed the room was very clean. This month, the floor was not vacuumed and the last visitors drink cup was left in our room. The main...More
Hotel was clean friendly staff. However my reservation was changed. I had reserved a king bed to fit my husband my infant child and myself and when we checked in they were out of king rooms.. so double queen we got. 1 bed was hard...More
Thank Trixie S
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites EastlandResponded 25 February 2018
Hello Trixie S,
I welcome your thoughts and thank you for staying with us. I'm happy to learn that the room upkeep was satisfactory and my colleagues to have served you wonderfully. On the downside, I'm sorry about the in the changes in the room...More
Hotel fairly nice. Bed was comfortable. Room was right next to elevator and I never heard any outside noise ! Breakfast was the normal average continental breakfast! Tub drain was VERY slow and NO hot water!! Luke warm only!!! Guest services called exactly at noon...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites EastlandResponded 20 September 2017
Thanks for choosing Holiday Inn Express And Suites Eastland TX and leaving your honest feedback.
Glad to hear that you find our bed comfortable and our room sound proofing satisfactory. I am sorry to read that you were letdown by the level of...More
Checked in really late on a Sunday. Hotel seems clean. Breakfast was super lacking with a half hour to go. Like nothing. Fitness center seemed super awesome when I first walked in but then half the equipment doesn't work. Went to shower and there wasn't...More
1 Thank YourMomLovesToast
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites EastlandResponded 6 September 2017
Thank you for sharing your impressions of your recent stay with us.
I am very happy that the cleanliness of our hotel met your expectations. We strive to provide the best possible service as well as experience and it is always great to...More
We were on a long road trip and wanted to make it through Fort Worth. We have stayed at many Holiday Inns, but this one appeared to be older. The room was quite large, the breakfast was just ok. Nothing impressive. I never saw any...More
Thank Jennifer K
Response from Margaret S, General Manager at Holiday Inn Express Hotel & Suites EastlandResponded 26 June 2017
Thank you for taking the time to do a review. I appreciate your feed back.