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Rooms smell and not clean. Very rude General manager. I will never stay here again or advise anyone who cares about clean rooms and not dealing with a rude General manager. I feel the hotel is being ran terribly even the free breakfast was terrible...More
Thank John B
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites ElginResponded 5 days ago
Hello John B,
Thank you so much for staying with us and taking the time to leave us your feedback. I am sorry to read about your disappointment with the cleanliness of the room assigned to you and service received from our manager. We constantly...More
Our room was clean, spacious and had everything we needed. We thought the beds were really comfortable. On our way out, we were able to order breakfast from the menu to take with us. Bennigans was perfect for a cocktail. And it seemed that every...More
Most HIE's offer a good experience and a comfortable, clean room. This location in Elgin is the exception and if given a choice for a hotel in another town, take it. Located and crammed in among run down buildings and garbage dumpsters, I wasn't sure...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites ElginResponded 20 June 2017
Thank you for your review and for staying at the hotel. I appreciate the kind remarks regarding our rooms and hotel location. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort...More
Had a death in the family. The hotel refused to leave a message to have me call family. Desk clerk often missing. Room smelled like mildew. Had a dehumidifier in room. I had to empty the humidifier. Pool closed. Worst stay ever. Next time I...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites ElginResponded 17 June 2017
Thank you so much for staying with us and taking the time to leave us your feedback. I am sorry to hear about your loss. I can assure you that your comfort and satisfaction are of utmost importance to us and for that...More
Well placed, well priced for Austin area. Very clean, new appearance. Very friendly staff. Room was clean, quiet, very good sleeping. Many restaurants near by. Breakfast was high quality with good service and clean room.
US$105 - US$198 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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