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Check in was easy, check out was... odd. The lobby wasn't open when I needed to check out at 6:30am. I discovered, in the middle of the night, my AC was leaking on the floor. The wifi never worked, and when I called the tech...More
The staff needs training for sure. They had real attitude problems. I booked online through Priceline and because of this was bumped from non-smoking rooms and given a room that hadn't been cleaned yet. I was moved to a non-smoking room the next day. It...More
Thank Bill P
Response from Manager_11525, General Manager at Extended Stay America - Dallas - Farmers BranchResponded 9 May 2014
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the service, training, and room cleanliness is truly regrettable. We are very sorry for your experience. I am evaluating the staff to ensure that...More
I arrived at the hotel at 1 am with our daughter asleep in the car. The front desk was closed and barred. I used the lobby phone to call the clerk. She was NOT glad to see me. She informed me I did not have...More
Staff is amazing! Very clean rooms. Location is convenient with access to tollway. Highly recommend. The manager is very helpful in helping with directions so that I may learn my way around easily. Love the breakfast bar in the mornings and it always smells clean.
So I was thinking lets try this hotel, seems in a central location, looks safe and we were staying for five days so the price was right. UMMMMMM NOOOOO staff are lower functioning when it comes to intelligence. I called to ask for a double...More
US$80 - US$105 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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