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The hotel is very nice. The staff is is extremely friendly. Why the 4 stars? It may sound petty, but it bugged me that every time I came down there was 4-5 staff standing around the lobby but the gift/coffee shop was always closed. Our...More
Response from Stonebriar, Director of Sales at The Westin Stonebriar Hotel & Golf ClubResponded 3 days ago
Thank you so much for your feedback! We are glad you enjoyed our rooms and friendly staff but are sorry for your frustration. While we work to flex our Peter's Cafe hours based on the needs of our guests, you have helped us realize that...More
This is our “go to” resort in the DFW area. The service is exceptionable and always delivers. Housekeeping is very detailed and we want to compliment Alexandria. Every day she would ensure she replaced all used items in the room. She exhibits wonderful customer service....More
1 Thank rosecitysweethearts
Response from Stonebriar, Director of Sales at The Westin Stonebriar Hotel & Golf ClubResponded 3 January 2018
We are thrilled to hear about your great experience, and we appreciate your loyalty more than we can tell you! We're excited to share your review with our entire team and look forward to welcoming you back soon!!
The rooms are spacious and clean. The staff are amazing, they are very friendly and helpful. The only think Iwould change is the slow coffee pot in the room. Will defiantly be staying here again. Love this place!!!
Response from Stonebriar, Director of Sales at The Westin Stonebriar Hotel & Golf ClubResponded 3 weeks ago
Thank you so much for the kind words! Please do visit again soon! We will be sure to share your feedback on the coffee pot with maintenance to make sure there isn't a problem. Thank you!
We stayed at the Westin Stonebriar to celebrate our 1-year anniversary. We parked our vehicle directly in front of the front doors and valet at the hotel. When we left the hotel the next morning, our car had been keyed on all 4 panels of...More
Response from TeamMarriott, General Manager at The Westin Stonebriar Hotel & Golf ClubResponded 3 weeks ago
We’re sorry that this happened to your vehicle during your stay with us and that you were not happy with the outcome. We strive to provide every guest with a great experience and have a strong reputation for doing so, but we understand...More
The front desk is extremely nice and helpful. After getting up to my room, I realized I did not have a room service menu. I called down to the front desk and within ten minutes, someone brought me up a menu. The food is also...More
Response from TeamMarriott, General Manager at The Westin Stonebriar Hotel & Golf ClubResponded 4 weeks ago
Thank you for your nice review and of The Westin Stonebriar Hotel & Golf Club. Our entire staff works hard to attain our guest’s satisfaction in every possible way, and we admire you recognizing their efforts. We hope to welcome you again whenever...More