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Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa

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#4 of 14 Hotels in Frisco
Certificate of Excellence
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Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa
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1,027 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa
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Showing 1,024: English reviews
Hot Springs, Arkansas
Reviewed 22 June 2016 via mobile

I've stayed at this location on several occasions and I hve absolutely no complaints. Their customer service is awesome, the rooms are clean and spacious, and the free breakfast is delicious. I plan to stay here each time I visit Frisco. Thank ES!

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Helpful?
Thank EducationRock82
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review

Thank you for the nice review of our hotel and for being a loyal Embassy Suites Frisco guest. We are so glad that you enjoyed your stay with us, including complimentary breakfast as well as clean and spacious suites. Thank you for staying with us and we look forward to welcoming you back again the next time you are visiting...

Panorama, United States
Reviewed 21 June 2016

It was one of the more decent hotels I have stayed in while traveling for work in Plano, Texas. Staff was very nice. Did not get to enjoy all the amenities they offered because of work. I wanted to enjoy there SPA however it closed too early wish. The location is great. It is near everything.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Maryanne L
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review

Thank you for the nice review of our hotel. We are glad that you enjoyed your stay with us; hopefully next time you will have a chance to experience and enjoy our amenities. Thank you for staying with us and we look forward to welcoming you back soon! Rich Lundt General Manager

Rowlett, Texas
Reviewed 17 June 2016

My family of four stayed here in late May for my birthday. It was a Saturday night and I think there was a graduation or something going on at the connected convention center. The gentleman working at the entrance to the parking garage was very helpful and welcoming. I try to avoid staying at hotels where you have to pay...

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Helpful?
Thank GTAKT
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review

Thank you so much for the nice review of our hotel and for celebrating your Birthday with us. We are so glad you enjoyed your stay and that we were able to locate your daughter's lost stuffed animal and ship it to you in a timely manner. Thank you for staying with us and sharing your experience; we look forward...

St. Petersburg, Florida
Reviewed 16 June 2016

Nice hotel, poor service. The shower was ice cold at least 6 times intermittently each time you used it. The staff didn't repair the problem. We used digital check in, yet had to wait in line 10 minutes when we arrived as two people were checking in each guest.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank jgray0807
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review

Thank you for the review and feedback of our hotel and we sincerely apologize for the issues that you experienced during your stay. We appreciate all the feedback we can get and we will be sure to take your comments and share them with our staff to avoid situations like these. Thank you so much for staying with us and...

Vancouver, Canada
Reviewed 15 June 2016

Staff was very courteous and helpful. With the exception of the box lunch on our last day the meals were very nice. The sunlit courtyard style of the restaurant was quite pleasant and the free happy hour reception was a very welcome touch after a long day in conference.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Dean B
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review

Thank you for the nice review of our hotel. We are glad that you enjoyed your stay with us as well as the complimentary evening reception. Our team takes pride in caring for our guests and appreciates your comments. Thank you for staying with us and we look forward to welcoming you back soon! Rich Lundt General Manager

Houston, Texas
Reviewed 15 June 2016 via mobile

Front desk was very helpful. Room was old , but ok. AC did not dry out the mugginess in the room. Maid service was VERY LATE. Room was not made up until after 330pm. Breakfast buffet was good and included. They leave the drink station open all day which is nice.

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Helpful?
Thank Chuck659
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review

Thank you for your feedback and taking the time to post your comments regarding our hotel. We are sorry to hear your stay was mixed. As a management team, we take all comments seriously and share them with our staff, as it helps us in our ongoing efforts to improve product and service. Thanks for sharing your experience and we...

Frisco, Tx, United States
Reviewed 13 June 2016

Our company had 100+ people at this hotel for a meeting. My hotel room had pubic hair all over the floor in the bath room. I asked the maid the 2nd day to clean it and of course she did not. The first night the fire alarm went off and we all had to evacuate. As I jumped out of...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Brent D C
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review

Thank you for the review and feedback of our hotel and we sincerely apologize for the issues that you experienced during your stay. We appreciate all the feedback we can get and we will be sure to take your comments and share them with our staff to avoid situations like these. Thank you so much for staying with us and...

Chicago, United States
Reviewed 13 June 2016

Don't hesitate to book your vacation at the Embassy Suites in Frisco, Texas. Their complimentary breakfast is amazingly delicious and the choices are great. The rooms are very clean and comfortable. The pool and hot tub are great! The staff is excellent and sensitive to your needs.The The overall evaluation in my experience is a 10+. What a great time...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Callie P
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review

Thank you so much for the very nice review of our hotel. We are so glad that you enjoyed your stay with us and that you had a chance to enjoy many of our amenities and wonderful service. Your detail gives a great description that can be so helpful to other travelers. Thank you for staying with us and we...

Reviewed 10 June 2016

If you travel to the Frisco, Tecas area, there is no better hotel than this one. Free beers and free breakfast - best rooms with a lot of space. I always stay in this hotel - complimentary shuttle around town.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank albertoz851
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review

Thank you so much for the nice review of our hotel and for being a loyal Embassy Suites Frisco guest. We are so glad that you enjoyed your stay with us, including complimentary breakfast, complimentary Evening reception, spacious, clean and comfortable suites. Thank you again for staying with us and we look forward to welcoming you back soon! Rich Lundt...

Tomball, United States
Reviewed 9 June 2016

Terrible visit, when the power goes out in the hotel and it is not weather related and NO ONE at check in says anything other than sorry what was your room number so we can email you the invoice...WOW

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Vaughn C
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this review

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Spa
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The beautiful Embassy Suites Frisco Convention Center and Spa is located in the heart of Frisco. Frisco is the most booming place in the USA! So much is happening here! We are a four diamond, four star Embassy Suites! We boast over three hundred and thirty wonderfully appointed suites. We have that special four diamond, four star service that will exceed all of your expectations. The Embassy Frisco features a full service SPA BOTANICA which has everything from pedicures to body massages. The perfect place to relax from a meeting or sneak away for a romantic weekend.Talk about meeting space; we got you covered! The Embassy Frisco has a full convention center with over 90,000 square feet of flexible space that can accommodate up to two thousand! Whether you are coming in for that special meeting or family reunion- we do it all! Don't forget weddings! We have a special coordinator to assist your every need.The Embassy Frisco is close to everything to do! We are steps away from Dr Pepper Arena. We have views that overlook the Roughriders stadium. Close to many restaurants and shopping shopping shopping! Right across the street from Stonebrier mall and all they have to offer! So come on over to Frisco Embassy Convention Center and Spa- we will exceed all your expectations. ... more   less 

Additional Information about Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa

Address: 7600 John Q Hammons Dr, Frisco, TX 75034
Region: United States > Texas > Frisco
Price Range: $249 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa 3.5*
Number of rooms: 330
Reservation Options:
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Also Known As:
Embassy Suites Dallas Frisco Hotel Frisco
Embassy Suites Frisco
Frisco Embassy Suites
Hotel Style:
#3 Business Hotel in Frisco
#3 Romantic Hotel in Frisco
#5 Family Hotel in Frisco
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa staff and other travellers.
3 questions
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Kaufman
10 months ago
Dallas, Texas
1 month ago

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Questions? Get answers from Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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