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All reviewshi expresslocal attractionsgood nights sleepanother guesthotel roomsfree breakfastchecking outtx arearoom numberstay at this hotel againthe rooms were nicea wonderful stayyogurtfront desk staffhiebradlaundry
We stayed one night and it cost us $150. This is what the room was like:
1. The door handle was broken and just flopped down on the door ... but at least the electronic lock worked;
2. The tap dripped all night ... onto...More
Thank Katrina B
Response from IHGService, Guest Relations Manager at Holiday Inn Express FriscoResponded 6 days ago
Hi Katrina B,
Thanks for choosing Holiday Inn Express Frisco for your lodging needs.
I understand that we fell short of your expectations on some aspects of your stay particularly with the overall upkeep of our rooms and condition of our facilities. The circumstances you...More
I am checking out in the next 60 min after a very memorable stay at your hotel. You have a great product and more importantly a great team. Each one of them went out of the way to make sure that I felt completely at...More
There was a mess up with our reservation, they tried to put 3 people in a room with 1 bed.
The manager was rude about it. The situation could have been resolved very simply but the manager Sabrina made it a very difficult & frustrating...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express FriscoResponded 2 weeks ago
Thanks for choosing us for your lodging needs. I'm sorry to learn about the reservation mix-up and that you were let down by how your concerns were handled. This is certainly not what we expected nor is the impression we'd like to leave...More
The staff was very friendly and accommodating. We had a long day of traveling from Detroit and they even let us check in early. Room was nice. Always can count on the holiday inn express for consistency.
I stayed here for almost 3 weeks in 3 different rooms. Temperature control system is outdated with old AC machines. AC was not cooling and water was not hot in one of the room. Internet is extremely sporadic and complaints to guest services didn't help....More
Thank keerthi c
Response from IHGService, Guest Relations Manager at Holiday Inn Express FriscoResponded 24 November 2017
Hello keerthi c,
Thank you so much for staying with us and for taking the time to write a review about your experience with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our...More