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Holiday Inn Express Frisco

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Holiday Inn Express Frisco
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130 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Frisco
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Showing 127: English reviews
Reviewed 12 October 2016 via mobile

I'll start off with the fact that this is the most overpriced Holiday Inn Express I've ever stayed in. I actually stayed thinking perhaps this place might be running a new concept or something because the price didn't make sense ($229/nt). To my dismay there was NOTHING special about this place. It was out dated; my hallway smelled like food;...

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Helpful?
Thank Jennifer V
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear Jennifer V, Thank you so much for your review of our hotel. We would like to apologize you were not satisfied with the condition of our hotel and the unusual smell you noticed which did not live up to your expectations. We also apologize you were not satisfied with our room rates. We work very hard to ensure our...

Texas
Reviewed 1 October 2016 via mobile

Wife and i stayed here for the night. Check in was slow, but that was due to some guy checking in who didn't like the room number he was given. After I got my key I went up to my room and it wasn't ready yet so I had to come back down. But all in all, it was a...

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Helpful?
Thank doctall41
Raleigh, United States
Reviewed 19 September 2016 via mobile

Just checked in to the HIE frisco. Front desk staff was extremely helpful and accommodating. I messed up my reservation and they took great care to ensure it was corrected. The hotel facility is great

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Thank Sam M
Tulsa, Oklahoma
Reviewed 11 September 2016 via mobile

Very pleased with our fourth floor room which was clean and spacious. Absolutely a wonderful stay. The front desk people were very friendly and helpful. This was a great location close to shopping and nightlife.

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Helpful?
Thank shaholcomb
Management response:

Thank you very much for taking the time to review us on your most recent stay! We are so please that you enjoyed your visit. It was our pleasure to provide you with a wonderful experience. We hope to host you again the next time you are in our area!

Reviewed 4 August 2016 via mobile

Mold all around bathroom--NO hot water in shower at all--room had dirty doors and an inch of dust behind head of beds. Air conditioning could not keep room cool enough on hot Texas day. Large gaps around door to room--I put a towel across the bottom, but the sides also gap at least 1/2 an inch.

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Helpful?
Thank GGL888
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear GGL888, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean, and superior accommodations. However, we regret to read that the condition of the room, the bathroom and the amenities fell below your expectations....

Tyler, Texas
Reviewed 2 August 2016 via mobile

Great location next to Stonebrier Mall, Frisco Rough Riders, Dallas Stars, etc. and all the shopping you could want. Nice hotel, clean, limited HD TV. Could use more channel selection as they have basic, but no channels like Nat GEO, Golf etc. Decent wifi.

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Helpful?
Thank slmnsam1
Management response:

Thank you very much for your great review!! We are always excited to see our guests enjoy all that the area has to offer. I appreciate your feedback on our TV channels as it gives us more insight on our offerings. Once again, thank you for your comments. We hope to host you again next time you are in the...

Vancouver, Washington
Reviewed 2 August 2016

TLDR: Unmade room, broken lock, incidental card charged for room instead of corp card, super bad communication. Arrive around 9pm to check in. First thing, not sure that I am walking towards the front entrance, because it is SO DARK. Horrible, nearly non-existant exterior lighting. Whatever, that's OK, I make it inside. Check in, go to my room. Open the...

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2Thank Josh M
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear Josh M, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We noticed that you opted not to receive a private message here in TripAdvisor. Should you need further assistance, please send details to IHGService@ihg.com along with your TripAdvisor username, contact...

Reviewed 22 July 2016 via mobile

I have stayed in many hotels in US of A and around the world, small and large, family run B&B to international brand luxury resorts. This hotel is by far one of the worst that I have ever encountered. I have called ahead and confirmed that my requested bed type as I have booked is available prior to arrival at...

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Helpful?
Thank Club2013
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear Club2013, Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn about the negative experience you have had with your reservation. We apologize for any inconvenience this may have caused you. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in...

Reviewed 19 July 2016

I was put up at this hotel by my company for a business trip. The first room they put me had: 1- broken light bulb. 2- Busted door latch 3- Uneven loose bathroom floor tiles 4- mold in the shower/bat tub. Asked for a room change: no mold but still dealt with uneven and loose bathroom tiles. My stay was...

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Helpful?
Thank Iba B
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear Iba B, Thank you for your review regarding your recent stay at Holiday Inn Express Frisco, TX. It is regrettable if the condition of the rooms you have received and the charges taken did not live up to your expectations. I would like to address this with you further. I have sent you a private message to obtain more...

Muskogee, Oklahoma
Reviewed 10 July 2016

Our room was filthy. There was a blue pill in one of the dresser drawers. We took pictures. The night clerk allowed us to change rooms and inspect the new room before moving. However, management nor corporate returned my phone call regarding the pill or the unclean room. I spoke with Lakesha Willams who stated she would call me back....

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Helpful?
Thank Kathy H
IHGService, Guest Relations Manager at Holiday Inn Express Frisco, responded to this review

Dear Kathy H, Thank you for your recent stay with us and for writing a review about your experience. It is regrettable that we were not able to execute an exemplary hotel stay experience due to unsatisfactory level of cleanliness and staff service. We are committed to providing our guests with the highest quality services and facilities. I am sorry...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Frisco hotel is the newest addition to the North Dallas / Plano area. Our central location provides easy access to the Dr. Pepper Ball Park / Arena, FC Dallas Stadium, Strikz, Heritage Museum, Frisco Convention Center and so much more. Downtown Dallas, American Airlines Center, Cowboy Stadium, and Southfork Ranch are just a short drive away. Stroll through Central Park or shop 'til you drop at Stonebriar Mall, The Shops at Legacy and IKEA which provides you plenty of shopping, dining, and entertainment.Business travelers will appreciate that we keep you connected with our free wired and wireless high-speed Internet access, as well as copy and printer services in the 24-hour business center. Dr Pepper Snapple, Ericsson, and Siemens are just a few of the companies that call us home.Relax in your completely renovated room featuring a vibrant new contemporary look and thoughtful amenities, including a 40 inch flat panel TV, work station, mini refrigerator and microwave. If you’re hungry, you can head downstairs to our Suite Shop, which is open 24 hours. Enjoy a swim in our crystal-clear outdoor pool or energize in our full cardio Fitness Center. Whether planning a social occasion or a corporate meeting, our 1812 sq ft of meeting space and outside catering services will make your next event a success. Stay you and stay new with the Holiday Inn Express Frisco. ... more   less 

Additional Information about Holiday Inn Express Frisco

Address: 3400 Parkwood Blvd, Frisco, TX 75034-1968 (Formerly The Frisco Inn)
Region: United States > Texas > Frisco
Price Range: $152 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Frisco 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Holiday Inn Frisco (Plano/Stonebriar) Hotel Frisco
Frisco Holiday Inn
Hotel Style:
#10 Business Hotel in Frisco
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Frisco staff and other travellers.
2 questions
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Gaffney, South Carolina
over a year ago
Cary, North Carolina
over a year ago

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Questions? Get answers from Holiday Inn Express Frisco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid this hotel until they get their act together.”
 of 5 bubbles 751joshm, 2 Aug 2016 | Read review
“Check to see if their "transition" is done!”
 of 5 bubbles Kim197658, 9 Jun 2016 | Read review
“Take a room overlooking the main road”
 of 5 bubbles arunabhm2014, 6 Mar 2016 | Read review
“Top floor close to the elevator. There elevators are very quiet.”
 of 5 bubbles Mur018, 18 Jan 2016 | Read review
“5th floor is definitely quiet and the elevators were adequate to get us quickly.”
 of 5 bubbles larrys601, 13 Jan 2016 | Read review
5 of 5