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The first impression you get of a hotel is usually the reception staff, this was just awful. We checked in at 2pm on tue 22 May. Our 30th anniversary. The lady who checked us in (didn’t get her name, she was an African American lady...More
We chose this hotel for one night pre-cruise mainly based on location. The hotel is located right in the Strand which features shops & restaurants.
First of all, the hotel is beautiful. The rooms are large with tall ceilings and stately furnishings. The staff is...More
2 Thank BudgetMama_13
Response from FrontDesk_GM, General Manager at The Tremont House A Wyndham Grand HotelResponded 8 March 2018
Cruise vacations are always fun and we're so pleased you made The Tremont House a part of your pre-cruise experience. It was our pleasure to offer you space on our shuttle and bring you to the cruise port in the hotel vehicle when the shuttle...More
We frequently travel to Galveston and one of our favorite stops has been the rooftop bar at the Tremont. We arrived a little after 9 pm following dinner on a Friday night. The bar was full of people. As we were trying to decide where...More
Response from FrontDesk_GM, General Manager at The Tremont House A Wyndham Grand HotelResponded 2 days ago
Thank you for taking the time to tell us about your recent experience at The Rooftop Bar. We regret that this visit did not live up to your past experiences with us. Nothing is more important to us than providing our customers with...More
My wife and I attended a weddding at The Tremont House this past weekend.We have a child that came with us.We used valet and was standing in the front questioning after valet told us the wedding was on the "corner entrance" We walked to the...More
1 Thank RichardGracy
Response from FrontDesk_GM, General Manager at The Tremont House A Wyndham Grand HotelResponded 5 days ago
We are touched to hear that you experienced first-hand our top-notch customer service during the wedding you attended at The Tremont House and will let Dominick and Yazmin know of your warm praise. We would expect nothing less from our professional, courteous staff....More
I am so happy we stayed at the Tremont . We had a late night nightearning about the history of the Tremont . It was very interesting . My Mother loved it ! It is a beautiful hotel with a lot of character.More
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Response from FrontDesk_GM, General Manager at The Tremont House A Wyndham Grand HotelResponded 1 week ago
It was an honor hosting you and your mother for Mother's Day. We're delighted you enjoyed your visit and had fun learning about the history of our beautiful hotel. The next time you're looking for a wonderful place to stay in the area, please come...More