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I was in Gonzales for a wedding and stayed there May 5, 2017, for one night. The charge appeared on my credit card statement the following day. I was billed again for the same amount on May 22, 2017, although I have not stayed there...More
Response from GMAlison, General Manager at Holiday Inn Express & Suites GonzalesResponded 4 weeks ago
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding your billing. Your satisfaction is important to...More
This relatively new hotel is excellent. The beds are extra comfortable. The staff is accommodating and helpful. They do have a free morning breakfast each day. There are many restaurants nearby. GG's is next door and there is a fine Italian restaurant downtown on the...More
Thank Charles K
Response from Alison R, General Manager at Holiday Inn Express & Suites GonzalesResponded 4 April 2017
Dear Charles K,
Thank you for taking the time to let us know how your stay was! Your compliments pay homage to the dedication and hard work of our staff to provide excellent service and a superior product. We can't wait for the opportunity to...More
I stayed here two weeks for business. The rooms are fairly quiet and well laid out. They are working on a refurbishment and it is needed. The carpet is worn and dirty. Many things don't function, such as the HVAC in the fitness room. The...More
Thank Guy H
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites GonzalesResponded 2 weeks ago
Hi Guy H,
Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. I am glad to read that you...More
This hotel has been thoroughly updated. Rooms were great and the beds were super comfy. Everything was clean and neat. Free Breakfast was better than most. If I had one gripe, it was the wifi. The wifi speed was some of the best I have...More
Thank Robert R
Response from Alison R, General Manager at Holiday Inn Express & Suites GonzalesResponded 1 May 2017
Hello Robert R,
Thank you for allowing us to accommodate you! Your compliments are inspiring. We apologize for the WIFI inconvenience and will look into fixing it.
Please stop in and see us again!
Alison G Rodriguez
I really like to stay here but was shocked to smell mildew in our room! It was very overwhelming and asked for another room. I was given another room and it also had a faint smell of mildew. I noticed the windows seemed to have...More
Thank Carrie C
Response from Alison R, General Manager at Holiday Inn Express & Suites GonzalesResponded 22 October 2016
Dear Carrie C,
Thank you for your continued loyalty to our hotel. We apologize for the odor you experienced during your last stay with us. We are currently underway with a renovation to add more fresh air ventilation and inputting a system to remove the...More
US$81 - US$106 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
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