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Holiday Inn Express Hotel & Suites DFW - Grapevine

HIExpress.comUS$143*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Holiday Inn Express Hotel & Suites DFW - Grapevine
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155 Reviews from our TripAdvisor Community

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Showing 154: English reviews
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Reviewed 1 week ago

had a great stay here. Sara at the front desk was absolutely wonderful. she always had a smile, she had a lot of knowledge of the area, and took us wherever we needed to go usually right when we were ready to go. Susanne the general Manager even took us once. great service, great hospitality, and nice facilities.

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Helpful?
Thank Adam W
Susan W, Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Thank you so much for reviewing our hotel! I am pleased to hear that all of our staff members were so accommodating, and it was a pleasure getting you where you needed to go! I will be sure to share your kind words with Sarah. We hope to see you again the next time you visit Grapevine!

Orange Park, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 28 October 2016

We stayed here for a wedding due to is proximity to the church. The rooms are clean, quiet with comfy beds & pillows. Staff is friendly and courteous. Breakfast bar is up to HIE norms but the bacon was nice and crisp. The one draw back is if you are not familiar with local roads, this place can be hard...

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Helpful?
Thank ROBERT F
About Hotel's Favourite Review
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Thank you for your great review Robert. We are excited that you enjoyed your stay with us. Your experience is very important to us and we appreciate you letting us know that you had a great one. We hope to see you again soon!

Reviewed 14 March 2017 via mobile

I believe if you are in customer service there should be a smile on your face, or hear one in your voice. With that said the only employee at the front desk that did smile was one lady Saturday afternoon. The woman who checked us in, and out never did, and there is a red headed lady at the desk...

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Helpful?
Thank Aj B
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Hello, Thank you for taking the time to provide your feedback. I am sorry to hear that you were not greeted with the friendly service that we pride ourselves on. I assure you that this is not common, and the issues have been addressed with those concerned. We hope you give us the chance to welcome you back the next...

Reviewed 10 March 2017

I had an issue with my room bill, upon trying to contact customer service I was put on hold twice for more than 20 minutes, gave up and tried reservations who answered immediately but when advised of my problem they switched me back to the hold circuit for customer service, another 10 plus minute wait, I finally gave up.

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Helpful?
Thank Kevin P
Susan W, Director of Sales at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Hello Kevin, I am sorry to hear that you have experience difficulties solving your billing issues. I would be happy to answer any questions that you have about your most recent stay. Please feel free to give me a call at 817-442-5919 anytime. Sincerely, Hanna B. Director of Sales

Paterson, New Jersey
Reviewed 9 September 2016

I always stay at the airport unfortunately they didn't have rooms available so I decided to experience this Holiday Inn Express which was the best decision ever.They have a shuttle that runs to and from the airport 24hours ,free breakfast free wifi and a bunch of restaurant in the same parking lot .Rooms are clean and cozy.also they have really...

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Helpful?
Thank shannonhalmet
Susan W, Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Thank you so much for your positive feedback of our hotel! We are happy to hear that we were able to take care of everyone in your family, including the kids! We can't wait to have you back the next time you visit Grapevine!

Fayetteville, Georgia
Reviewed 2 September 2016

I love Holiday Inn Express. This one was very nice. Very clean room with comfortable beds. It's very close to the airport, which is very nice. Great breakfast with a lot go great options. This is a good hotel in Grapevine.

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Helpful?
Thank Caleb J
Susan W, Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Hi Caleb! Thank you so much for taking the time to review our hotel. We appreciate your positive feedback about our hotel's location and amenities. We look forward to having you back the next time you travel to Grapevine!

Pittsburgh, Pennsylvania
Reviewed 22 August 2016

This is not a knock on the staff as they were very pleasant and helpful. On arrival everything seemed fine. The hotel is a little outdated and could use an upgrade but no worse than other HIE hotels that have not had recent updates. I did use the fitness center and didn't get very far as the treadmills were very...

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Helpful?
Thank jkmiller16
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We completed a full renovation in December 2014, so I am disappointed to hear that you were not pleased with the updates we recently made to our property. We will share your feedback...

Reviewed 21 August 2016 via mobile

Stayed here in a pinch after a flight cancellation at DFW. Great place to crash with comfortable room, good breakfast choices, and great fitness room. Staff is friendly and helpful, very professional. Shuttle to and from airport. Excellent choice if you don't need high luxury.

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Helpful?
Thank Marihopewell
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Thank you so much for reviewing our hotel! We know that flight cancellations can be stressful and frustrating, so I am pleased to hear that we were able to provide everything you needed during your last minute change of plans. We look forward to seeing you the next time you visit the Grapevine area!

New Bern, North Carolina
Reviewed 16 August 2016

From the east coast to the mid-west (n=7), this Holiday Inn Express receives my first place award. Special recognition to: Jeanette (Outstanding Customer Service Award); Loy (Top Notch Driver Award); Courtney (Outstanding Event Planner & IT Guru Award). What put them over the top? From the crevices to the ceiling this place was clean! Kudos to housekeeping you receive the...

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Helpful?
Thank schwartzme92
Susan W, Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Thank you so much for your excellent review of not only our hotel, but our staff as well! We are so pleased to hear that you were able to enjoy your time in Grapevine. Please know that your kind words have been communicated to all of our associates who helped make your stay a great one. We look forward to...

Hayden, Indiana
Reviewed 25 July 2016

I really enjoyed my stay at HIE Grapevine. The people make the difference! Special thanks to Alexis who worked to get me into a handicapped room although I forgot to request one. Alexis is a fine young lady who loves working with people. Many thanks to her for her help!

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Helpful?
Thank jlove812
Susan W, General Manager at Holiday Inn Express Hotel & Suites DFW - Grapevine, responded to this review

Thank you so much for your review! I am so glad to hear that you were able to enjoy your stay at our hotel. I will be sure to pass your kind words along to Alexis so that she knows the impression she made on you. We can't wait to welcome you back the next time you are in Grapevine!

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Completely renovated November 2014. Located just 3 miles from DFW International Airport, the Holiday Inn Express Grapevine, we are the business traveler's office away from the office. Our 100% smoke free hotel, and complimentary breakfast make the Holiday Inn Express Grapevine the place to stay for business. Our complimentary wired/wireless HSIA, located throughout the hotel, allows you to finish last minute presentations and conduct your meeting in confidence. If you left your laptop behind, our business center is ready to serve you 24 hours a day. Whether conducting interviews or hosting a conference for 40 people, Holiday Inn Express Grapevine is ready to accommodate your meeting needs. We can also set up catering options for your luncheon or business dinner. After a long day, relax in our outdoor Jacuzzi, work out in the completely renovated fitness center or kick back with friends at one of 7 restaurants within walking distance. There's no need to rent a car with our complimentary shuttle service, anywhere within five-miles, including DFW International Airport, Gaylord Texan Resort and Grapevine Mills Mall, to name a few. Shuttle service is limited on holidays. Our hotel is one mile from the small town charm of Historic Grapevine and minutes from the nightlife of both Ft. Worth and Dallas. Visit Grapevine and with the Holiday Inn Express Hotel & Suites. FEMA #TX1507 ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites DFW - Grapevine

Address: 309 W State Highway 114, Grapevine, TX 76051-4084
Region: United States > Texas > Grapevine
Price Range: $182 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites DFW - Grapevine 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Dfw - Grapevine
Holiday Inn Grapevine
Holiday Inn Express Grapevine
Grapevine Holiday Inn
Hotel Style:
#5 Family Hotel in Grapevine
#7 Business Hotel in Grapevine
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites DFW - Grapevine staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites DFW - Grapevine staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure you never need to deal with customer service”
O4837HRkevinp, 9 Mar 2017 | Read review
“Shuttle run every half hour so make sure to call close to the half hour also saltgrass steak house is the place to eat”
shannonhalmet, 9 Sep 2016 | Read review
“The hotel was in a place where there not a lot of noise. We do not have any real tips for a better location in this property.”
699jamest699, 20 Jul 2016 | Read review
“Quieter rooms face east instead of the lively shopping center on the west side.”
pherrick, 13 Apr 2016 | Read review
“Window HVAC units have thermostats and auto-select. Make sure you set it before going to sleep!”
Hubbleinarkansas, 27 Dec 2015 | Read review
5 of 5
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US$143* /night
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Prices are for 1 room, 2 adults
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