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Terribly small bathrooms and bathtubs, poor quality rooms like a motel 6, terrible service, asked them to service room and they failed to. AC very loud in bedroom. I would not recommend!! Far better options like the Element.
Response from ClementeEspinosa, Public Relations Manager at Residence Inn DFW Airport North/GrapevineResponded 21 December 2017
We want to take this opportunity to apologize for the issues with your stay, Rest assured I will personally look into the lack of service that you encountered and address each of them. Thank you for the feedback as it only helps us get better.
I booked this because it was a recommendation from the company's. It started bad as it doesn't have 2 twin beds... All rooms are 1 king bed and a sofa-bed. Then the bathtub has a clogged drain, and they didn't fix. Second, you need a...More
Response from Michael W, Front Office Manager at Residence Inn DFW Airport North/GrapevineResponded 16 September 2017
I want to apologize to this guest as we strive for a higher level of service. Clearly your stay was not up to your standards or ours. I will definitely communicate these opportunities to improve to my maintenance and transportation departments as we will prevent...More
I was completely overwhelmed by the room accommodations. Very spacious, full kitchen, easy access to elevators. Hotel staff extremely friendly and professional. Restaurant food was wonderful, tasty and reasonable prices. Would highly recommend the Residence Inn for business or pleasure trip.
Response from ClementeEspinosa, Manager at Residence Inn DFW Airport North/GrapevineResponded 11 September 2017
We are so very Happy that you enjoyed your stay with us, Come back and see us when your travels bring you our way.
Didn't know much about location. Turned to be close to airport. More amenities than expected. Great breakfasts. Comfortable and quiet. Excellent staff. Nearby attractions very nice. Shopping and eating places close by.
The trend in family-friendly hotels is a breakfast buffet. As one who travels frequently, I know that the quality of these buffets varies greatly. And then there is the new gold standard.
Marriott's Residence Inn in Grapevine, TX, was a wonderful and convenient place to...More
Response from ClementeEspinosa, Manager at Residence Inn DFW Airport North/GrapevineResponded 7 August 2017
We love to hear this type of feedback, And yes she is very special to us and to all of our guest that frequently give similar feedback on this associate, We thank you for the feedback, Thanks