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Overall....we had a great stay. You can't beat it for the price. You don't get anything fancy with a Residence Inn, but the hotel is clean, rooms are nice, bed is comfortable. The breakfast is nice. It was good, and convenient. Although it only goes...More
Response from ClementeEspinosa, Manager at Residence Inn DFW Airport North/GrapevineResponded 5 April 2017
Glad to Hear you enjoyed your stay with us, We regret not informing you about the complimentary shuttle to with-in a five mile radius and the feather free items you asked for, We will certainly address these issues with our front desk associates to ensure...More
Picked this hotel at DFW as it seemed to be surrounded by restaurants. The fact is that this hotel does not need any help. The hotel is great. It has an excellent onsite restaurant and bar and you don't need to go any further afield....More
Thank Peter B
Response from ClementeEspinosa, Manager at Residence Inn DFW Airport North/GrapevineResponded 27 February 2017
Thank you for the kind words regarding your stay with us, Yes we are one of the only Residence Inn's that have a restaurant and bar as well as room service and catering, Glad you enjoyed.
Stayed at the Residence Inn DFW Airport North this w/e for a Saturday night-Sunday break with grand daughter and found it to be one of the best. Every hotel employee we met was friendly, gracious and helpful, including housekeeping staff, with special mention to the...More
Response from ClementeEspinosa, Manager at Residence Inn DFW Airport North/GrapevineResponded 21 February 2017
WOW, Thank you very much and rest assured we will share it at our daily huddles with all of our associates, These Kind comments are what we THRIVE on, Thanks
I come to the area twice a year in business and in this occasion , I ended up here . I have been to most other hotels and long stays over the years and would put this one as lowest ranking .
Rooms are fine...More
Thank Gary B
Response from ClementeEspinosa, Manager at Residence Inn DFW Airport North/GrapevineResponded 1 February 2017
We are very sorry to hear of your experience, We proud ourselves on customer satisfaction, Rest assured that all of your concerns are being looked into, Thank you for the feedback as it only helps us get better.
Although the location of this hotel is a plus given it's proximity to DFW, I spent two sleepless nights here. Despite being a Platinum Elite in Marriott's Rewards program and my profile specifically noting that I prefer to be away from the elevator, you guessed...More
Thank Thomas G
Response from ClementeEspinosa, Manager at Residence Inn DFW Airport North/GrapevineResponded 20 January 2017
We certainly do apologize for the issue during your stay, We are currently in the process of calling our elevator company and have them come out and take a look at the issue that you raised, Thank you for the information you provided as it...More