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Crowne Plaza Suites Houston - Near Sugar Land

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Crowne Plaza Suites Houston - Near Sugar Land
Crowne Plaza Suites Houston - Near Sugar Land
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595 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Suites Houston - Near Sugar Land
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Showing 576: English reviews
New Orleans, Louisiana
Reviewed 3 January 2014

Looking for perfection? This isn't the place. You'll (likely) find things to nit-pick -- and some complaints will be totally legit. That said, we'd book here again in a heartbeat. The staff was friendly and responsive. The suite arrangement was terrific -- spacious and well designed. It was ideal for two adults and two small children. Clean, with comfortable furnishings....

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Helpful?
1Thank Jonathan S
Pankaj P, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you Jonathan for your candid feedback of our hotel. We are glad to enjoyed your stay with us. We have taken your comments to heart. We sincerely apologize for the inconvenience you were caused in reference to the shower, in room safe, and TV. We have brought these issues to our Chief Engineer's attention in order to circumvent this...

Austin, Texas
Reviewed 29 December 2013

When I purchased the room (2Queen Suite for 5people), the deal included free breakfast. When I checked in I was only given 2 breakfast coupons. I was told that they are sorry and this has been a confusion and I can buy breakfast for 3 people for $11 each. Had this been mentioned before hand I would have not stayed...

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Helpful?
1Thank jms123456
Pankaj P, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for your feedback of your stay at the Crowne Plaza Suites Houston. We are disheartened to hear you did not recieve our normal high quality level of service our guests are accustomed to receiving. I would like to apologize for the inconvenience you were caused in reference to our breakfast. If I were in your shoes I would...

Perth, Australia
Reviewed 16 December 2013

Great stay and friendly staffs! The room is spacious and comfortable. Sometimes you can still hear the traffic if you're staying near the road. Otherwise, it's a good hotel with a good rates. I was staying on Dec 2013

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Thank yosi a
Pankaj P, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Thank you for taking the time to comment about your most recent stay at the Crowne Plaza Suites Houston. We are pleased to hear you enjoyed your stay with us. Our team strive to go above and beyond for each and every one of our guest. Your comments will certainly be shared with our entire team. We would love to...

Austin, Texas
Reviewed 4 December 2013

Comfortable room. The kids liked walking about the property, around the large open atrium. Indoor swimming was not so great as the pool was not heated... In fact during our visit around Christmas time the water was freezing cold. I couldn't manage more than a couple of minutes, though the kids were brave enough to stay in for longer. This...

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Helpful?
1Thank A_TX_Traveler2013
Pankaj P, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Dear A_Tx_Traveler2013, We thank you for your candid feedback. We will certainly share your comments with our Chief Engineer and entire staff. We strive to exceed each guests expectations. We apologize for any inconvenience you were caused during your stay. You can rest assured any and all issues will be resolved. We hope you will consider our hotel for any...

Nagpur, India
Reviewed 25 November 2013

This is my second visit to this Hotel and while I really liked my first stay, they have out done themselves. I travel extensively and I can honestly say that have not experienced this high level of customer oriented service anywhere else. The check in process was superb and since I am an IHG rewards member they really rolled out...

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Helpful?
1Thank Vimal V
Pankaj P, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Dear Vimal, We are pleased to hear you enjoyed your stay with us. We will certainly share your comments with our staff. We must agree our breakfast is fantastic!! On your next visit we suggest you try our delicious omelettes. We hope to see you soon. Sincerely, Front Office Manager Kareem Settles

Corona, California
Reviewed 21 November 2013

From the moment I checked in to the moment I checked out the service of the staff was fantastic! My room was indeed a suite-it felt like home. I had a "quiet" floor and it truly was quiet. No elevator or ice machine noise here! No loud doors, nada.... I would recommend this hotel to any family or business traveler!...

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Helpful?
1Thank brandieaston
Pankaj P, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Dear brandieaston, We certainly thank you for your feedback. We strive to exceed each and every guest satisfaction. Our staff will be very pleased to hear about your stay with us. We hope to become your hotel of choice for any future travel needs. We hope to see you soon on your next visit. Sincerely, Front Office Manager Kareem Settles

Accra, Greater Accra, Ghana
Reviewed 1 November 2013

For many reasons........ 1) Great Staff and Management team- you never see them standing around, if there are not busy working they are trying to help you or the family or help organize time away from the hotel in Houston. 2) Rooms - clean, uniform layout and has the basics more than covered. Do not top end luxury boutique but...

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2Thank K4Wise
Pankaj P, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Dear K4Wise, We thank you for your kind comments. Your words are music to our ears. We will share your comments with our entire staff. We hope to see you soon on your next visit. Sincerely, Front Office Manager Kareem Settles

Sacramento, California
Reviewed 31 October 2013

I found myself in Houston TX due to a medical emergency. My son on a long weekend and went to Texas to spend with friends was terribly injured and flew in the same day. I stayed at this hotel for two nights. It cost me $40 one way to and from the hospital. I had no idea where I was....

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3Thank seeboz
Pankaj P, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Dear seeboz, Thank you for your feedback of our hotel. Sheldon has done a great job and will sure appreciate your kind remarks. We will share your comments with our entire staff. We hope to become your hotel of choice for any future travel needs. We hope to see you soon on your next visit. Sincerely, Front Office Manager Kareem...

Corpus Christi, Texas
Reviewed 31 October 2013

I travel to Houston every few months, this is my new home away from home. The exterior of the hotel has recently been painted and updated, what a wonderful surprise! The interior is well kept and the rooms are very inviting. The hotel has a pleasant scent when you enter the front doors! I can not say enough about the...

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Helpful?
2Thank Elizabeth H
Pankaj P, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Dear Elizabeth H, Thank you for your kind comments. We certainly will share your feedback with our entire staff. You will never be a stranger at the Crowne Plaza Suites Houston. We hope to see you soon on your next visit to Houston. Sincerely, Front Office Manager Kareem Settles

Provo, Utah
Reviewed 22 October 2013

I stayed here one night recently on a business trip. The room was clean, very spacious and comfortable. Staff was efficient and friendly. Location is convenient—major freeway access. This hotel should not be compared to world-class properties because it’s not—nor does it claim to be. But it is modestly priced and a good value. Will stay here again when in...

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Helpful?
1Thank Jack H
Pankaj P, Front Office Manager at Crowne Plaza Suites Houston - Near Sugar Land, responded to this review

Dear Jack H, Thank you for your feeback of our hotel. We are glad to hear you enjoyed your stay. We strive to go above and beyond for our guests. We will absolutely share your comments with our entire staff. We do offer shuttle within a 10-mile radius whether your next visit is on business or leisure. We hope to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Houston Suites is a smoke free facility and is the best value for premium oversized luxury suite accommodations. This all suites hotel features, two flat screen TVs, luxury linens, plush bedding, microwave, refrigerator, wet bar, marble & granite counter tops, balconies, modern furniture & fixtures and superior amenity package throughout the 440 sq. ft. guest suite. ... more   less 

Additional Information about Crowne Plaza Suites Houston - Near Sugar Land

Address: 9090 Southwest Fwy, Houston, TX 77074-1503
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $148 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Suites Houston - Near Sugar Land 3.5*
Number of rooms: 243
Reservation Options:
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Also Known As:
Crowne Plaza Suites Houston Southwest Hotel Houston
Crowne Plaza Houston
Houston Crowne Plaza
Hotel Style:
#42 Business Hotel in Houston
#90 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Suites Houston - Near Sugar Land staff and other travellers.
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Boise, Idaho
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Questions? Get answers from Crowne Plaza Suites Houston - Near Sugar Land staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Overall nice place reasonable rates.”
 of 5 bubbles 365Ferrarista, 3 Feb 2017 | Read review
“Executive floor room with highway view was excellent”
 of 5 bubbles scotto720, 30 Dec 2016 | Read review
“high and away from the elevadores”
 of 5 bubbles thomaslS7009WS, 29 Dec 2016 | Read review
“Opposite side of freeway.”
 of 5 bubbles ClarkstonTerry, 8 Dec 2016 | Read review
“Ask for rooms with good WIFI signal as my suite had a room with a poor reception”
 of 5 bubbles 749fawaza, 24 Sep 2016 | Read review
5 of 5