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Extended Stay America - Houston - Willowbrook - HWY 249

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Overview
  • Excellent39%
  • Very good22%
  • Average9%
  • Poor18%
  • Terrible12%
10 Feb 2018
“Review for willowbrook extendedstay”
27 Oct 2017
“I've had better vists at this location.”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Kitchenette
Multilingual Staff
Pets Allowed
2 Star accommodation
All hotel details
Additional information
Offers from Extended Stay America - Houston - Willowbrook - HWY 249
Special Offer: Save up to 10% TODAY!
Hotel deals
Offers from Extended Stay America - Houston - Willowbrook - HWY 249
Special Offer: Save up to 10% TODAY!
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (66)
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1 - 5 of 65 reviews
Reviewed 2 weeks ago

Diana, Esmerelda, Oliver, and the staff at this location are awesome! Thank you for providing EXCELLENT CUSTOMER SERVICE! I would recommend this location to anyone seeking great accommendations. Good!More

Thank jaijacks75
Response from 00esa, Manager at Extended Stay America - Houston - Willowbrook - HWY 249Responded 2 weeks ago

It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you were treated exceptionally well by our staff. Everyone including Diana, Esmerelda, and Oliver from our team have appreciated you for highlighting their efforts. Reviews such as...More

Reviewed 15 May 2018 via mobile

Ms Nikki I was very happy with her service.excellent customer service . She helped out like no other this was a great place to stay they comfort you like apartments made me feel at home . Good experienceMore

Thank Juju J
Response from 00esa, Manager at Extended Stay America - Houston - Willowbrook - HWY 249Responded 16 May 2018

We appreciate the outstanding review! We are delighted to know you had an enjoyable stay. Thanks so much for acknowledging the excellent service you received from Nikki. We will be sure to share your compliments with her. Thanks again from all of us at Extended...More

Reviewed 2 May 2018 via mobile

Diana charged me $70 extra plus tax for something Austin at the Champions Center location was offering for free..I probably won't be back.. instead of customer satisfaction they want more money it seems.More

Thank eliadcyn3
Response from 00esa, Manager at Extended Stay America - Houston - Willowbrook - HWY 249Responded 2 May 2018

Thank you for staying with us and sharing your feedback. We are sorry for the inconvenience you experienced at the time of check-in with some additional fees. Please feel free to contact our front desk, they will be happy to review and explain the charges....More

Reviewed 10 February 2018

Great deal The best in town for the price.The front desk is very nice and attentive.Very quite no one bothers you.everyone I have Had to deal with is pleasant and goes out of there way to make u happyMore

Thank Gia L
Response from 00esa, Manager at Extended Stay America - Houston - Willowbrook - HWY 249Responded 12 February 2018

Thank you for choosing Extended Stay America and sharing your experience. It’s great to know you were impressed with the value and the attentive service provided by our Front Desk Staff. We will share your compliments with them. Thanks again for including us in your...More

Reviewed 21 January 2018

Very clean. Very friendly staff. Plenty of space in the room so you don't feel cramped. They had security at the entrance which was very comforting knowing I didn't have to worry about my car. Grabbed a cup of coffee on my way out and...More

Review collected in partnership with Extended Stay
Thank codih2018
Response from 00esa, Manager at Extended Stay America - Houston - Willowbrook - HWY 249Responded 22 January 2018

Thanks for making Extended Stay America a part of your travel plans. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was good to have you here, and we hope to...More

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About
Amenities
Top amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Breakfast included
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
Details
Price range
US$67 - US$87 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$67 - US$87 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Questions & Answers
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Room Tips
"Great location to travel to all points in Houston. Across the street from the Mall with great restaurants..."
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"Room was well lit"
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"Choose a different hotel. There one next to this one & many in close proximity."
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"Stay somewhere else😝"
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