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Extended Stay America - Houston - Willowbrook - HWY 249

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Extended Stay America - Houston - Willowbrook - HWY 249
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49 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Houston - Willowbrook - HWY 249
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Showing 49: English reviews
Cross Roads, Texas
Reviewed 21 November 2014

First off, not clean or updated. Large burn marks on kitchen floor. 2 plastic hangers in closet. Not one kitchen utensil. Had to go to desk to obtain anything including toilet tissue. We stayed 5 nights, no maid service unless you stay a week???? Not a cheap hotel rack rate in high $80s. Per night. Towels like sandpaper, and you...

Thank Norm K
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We sincerely apologize that our amenities did not meet your expectation. As well, I am sorry to hear about the cleanliness issues you encountered during your stay. I will be reviewing your comments with our team to ensure your experience is not repeated. Thank...

Houston, Texas
Reviewed 16 November 2014

I live in the area (Houston) but my husband, 2 dogs, and I had to find a place to stay while we were having some remodeling and construction completed on our home. I travel frequently as part of my job and I can honestly say that staying here felt like a home away from home. The accommodations were nice and...

Thank Brittany K
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

I appreciate you taking the time to write such a great review. I'm so pleased to hear that you felt our hotel was like a home away from home. It is so great to read that you received such excellent service from our staff and that they went above and beyond to ensure that you and your husband were comfortable....

Winnsboro, Texas
Reviewed 26 September 2014

The Staff At this motel are as good as they get always smiles from management too housekeeping.They have security at night so no probs in parking lot.They are far enough off 249 so you don't hear traffic at night and close enough too easy acess.Everything in room worked too prefection. All and All they made me feel like part of...

1Thank james s
Reviewed 3 September 2014

Staff was very helpful. Room seemed very tired like (10 years old) and i found cock roach in my tub. Maid staff was very friendly, helpful, this place needs an upgrade. I won't be staying here again. thank you

Thank 146antonioc
New Hudson, Michigan
Reviewed 20 June 2014

We booked this hotel last minute for two nights during our stay in Houston. I paid way less than the advertised price through Priceline, and truly got the short end of the stick with this "deal." We were driving in from Detroit and ran into issues with our car, so I called ahead to make sure they would keep our...

1Thank Sammi K
Reviewed 10 June 2014

I been staying in extended stay for business since February of 2014 on and off, had a pleasant experience until couple of month ago we checked in early at 3am hoping if our room ready we get in, I have a one year old, so the midnight shift recognize us & was happy to see us again, we got happier...

1Thank Elaomari
Portland, Maine
Reviewed 7 April 2014

I stayed here for 7 nights while on business. Throughout the week, the consistently courteous desk clerks made me feel right at home. Registering and checkout were a snap. On-premises laundry was a plus. Among kitchen amenities at room 312 were a fridge, a 2-burner electric stove, a toaster, a microwave, a coffee maker, a kitchen sink, and dinnerware for...

2Thank mainemountainbear
Manager_11525, Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

Thank you for taking the time to write a review of your stay. I am happy to hear that you enjoyed our clean rooms with fully equipped kitchens and friendly staff at a great value. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!

Point, Texas
Reviewed 23 February 2014 via mobile

A/C, TV, and toilet were broken in our first room. Rooms WERE clean. Bed not very comfortable. My kids ended up sleeping on the floor because they had not double, non-smoking rooms (even though that's what we paid for) and they had no roll away beds. They coffee pots for the continental breakfast all suddenly broke on the same morning....

Thank Mkrob34747
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

Your review for our hotel was recently brought to my attention. I’m glad that you enjoyed our clean rooms. However, I’m disheartened to learn that you dealt with several maintenance issues during stay. I will meet with our entire staff to review our housekeeping procedures including our maintenance policies. Thank you for the feedback. I do hope you will give...

Brisbane, Australia
Reviewed 18 February 2014

Located on a service road adjoining Hwy 249, it's situated 15 minutes from the Premium outlets. Rather noisy laying off the Fwy but certainly convenient to a mall, steakhouse, bar, cinema and the like. Self contained kitchenette with basic accompaniments, clean linen, double bed, dated and worn, but certainly functional. Carry your cell/mobile with you as it seems that one...

Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

Thank you for your recent review of your stay. I am so glad that you liked our hotel's location and your room. We hope we have the opportunity to see you again in the future.

Dallas, Texas
Reviewed 8 February 2014

Just stayed at Ext. Stay Amr. Willowbrook HWY, my second stay with extended stay Amr. It was good and just as expected. All amenities were there, very hot water in shower, even they had a dish washing liquid and washing sponge. Flat screen TV, good bed, kitchen. Room not crystal clean but what do you expect for the price. Note...

Thank CDimos11

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  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Houston - Willowbrook - HWY 249

Address: 16939 State Highway 249, Houston, TX 77064-1118 (Formerly Extended Stay America - Houston - Willowbrook)
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $102 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Willowbrook - HWY 249 2.5*
Number of rooms: 104
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Extended Stay, Orbitz, Travelocity and Priceline so you can book your Extended Stay America - Houston - Willowbrook - HWY 249 reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Houston Extended Stay
Extended Stay America Houston
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Houston - Willowbrook - HWY 249 staff and other travellers.
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Questions? Get answers from Extended Stay America - Houston - Willowbrook - HWY 249 staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a different hotel. There one next to this one & many in close proximity.”
 of 5 bubbles heretoday2015, 19 May 2016 | Read review
“Stay somewhere else😝”
 of 5 bubbles normk78, 20 Nov 2014 | Read review
“The only tip I have for travelers would be that if you have pets that you need to walk, try to get a floor on one of the lower levels. I stayed on the 3rd floor and walking my dogs meant doing up and down several flights of stairs. (On the other hand, I enjoyed the exercise and so did they!)”
 of 5 bubbles brittanyk823, 16 Nov 2014 | Read review
“Ask for a top floor room as the floors above are noisy.”
 of 5 bubbles LTP-BCC, 18 Feb 2014 | Read review
“AAA rate is a good deal, and sometimes there is a 10$ off coupon”
 of 5 bubbles usuallyhappytravels, 16 Jun 2013 | Read review
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