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We stayed 6 nights and in that entire time a maid did not enter the room. Although it had a full kitchen, there was not a glass or plate in it, so I sent my husband downstairs and he came back lugging 3 huge plastic...More
Response from Manager_11525, Manager at Extended Stay America - Houston - Willowbrook - HWY 249Responded 5 December 2014
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you had to go downstairs numerous times. To prevent this from happening again, I will work with my team to ensure that they...More
First off, not clean or updated. Large burn marks on kitchen floor. 2 plastic hangers in closet. Not one kitchen utensil. Had to go to desk to obtain anything including toilet tissue. We stayed 5 nights, no maid service unless you stay a week???? Not...More
Thank Norm K
Response from Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249Responded 24 November 2014
I received a copy of your review, and wanted to take a moment to personally respond. We sincerely apologize that our amenities did not meet your expectation. As well, I am sorry to hear about the cleanliness issues you encountered during your stay. I will...More
I live in the area (Houston) but my husband, 2 dogs, and I had to find a place to stay while we were having some remodeling and construction completed on our home. I travel frequently as part of my job and I can honestly say...More
Thank Brittany K
Response from Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249Responded 21 November 2014
I appreciate you taking the time to write such a great review. I'm so pleased to hear that you felt our hotel was like a home away from home. It is so great to read that you received such excellent service from our staff and...More
The Staff At this motel are as good as they get always smiles from management too housekeeping.They have security at night so no probs in parking lot.They are far enough off 249 so you don't hear traffic at night and close enough too easy acess.Everything...More
Staff was very helpful. Room seemed very tired like (10 years old) and i found cock roach in my tub. Maid staff was very friendly, helpful, this place needs an upgrade. I won't be staying here again. thank you
US$63 - US$88 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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