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Extended Stay America - Houston - Greenspoint

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Extended Stay America - Houston - Greenspoint
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58 Reviews from our TripAdvisor Community

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Showing 56: English reviews
Chicago, Illinois
Reviewed 2 days ago NEW

Angela at the front desk is absolutely amazing. Sam the General Manager goes above and beyond to make sure the guest are happy!We are staying here long term and are overall happy we chose this location during our transition to our new home! The overall staff can be friendly...

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Helpful?
Thank JC77098
Reviewed 2 weeks ago via mobile

I am a traveling therapist and stayed here. I usually take 3 month assgn but took a 9 month position. I got a great rate through a book in advance promotion. I prepaid for 2 months with the intention of finding an apartment with. Short term lease. I ended up staying 3 months because my boyfriend who visited frequently thought...

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Helpful?
Thank Latricia J
Manager_11525, Manager at Extended Stay America - Houston - Greenspoint, responded to this review

Thank you for taking the time to share your experience. It is great to see you were well accommodated while on assignment and that your room, with the amenities provided, were suitable for you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Reviewed 3 weeks ago via mobile

Terrible. Front desk lady was nice. Bed was uncomfortable. Fleas in the laundry room. Room was HOT upon arrival. I booked it on priceline because it was considered a 2.5 star hotel. Ummmm.... Nope! Free breakfast???? Coffee and prepackaged muffins and granola bars. This was unacceptable. I'm disappointed in priceline. This was the first time I've ever had bad luck...

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Helpful?
Thank Cheree B
Manager_11525, Manager at Extended Stay America - Houston - Greenspoint, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept my apologies for the condition of your stay. I'm sorry you experienced many inconveniences at our hotel, all which are preventable. Our staff have been addressed on making sure these issues are rectified and to do a better job of maintaining our...

dallas
Reviewed 3 July 2016

If this review was based only on customer service it would rate a 5 plus. The management, Scott at the front desk are excellent. They worked with me when I had to speak to priceline for a refund, but I'll get to that in a minute. The rooms are large, refrigerator and microwave. This is the best part of hotel....

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Thank number12
Manager_11525, Manager at Extended Stay America - Houston - Greenspoint, responded to this review

The staff and I read your comments about your stay with us. The situation you described regarding the room and the carpet is truly regrettable. We are very sorry for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope to have the opportunity to provide you with a...

Reviewed 16 May 2016 via mobile

Not satisfied was falsely accused didn't have kitchen utensils was charged for a smoking which I could afford being disabled and on monthly income. Called hotel 🏨 and was given runaround about the smoking charge

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Helpful?
Thank Nathaniel A
Manager_11525, General Manager at Extended Stay America - Houston - Greenspoint, responded to this review

The staff and I read your comments about your stay with us. The situation you described is truly regrettable. We are very sorry for your experience. To uphold our company’s high standards, I will retrain our front desk staff to make sure we are clearly communicating our amenities during guest arrivals as well as providing each guest with professional customer...

Houston, Texas
Reviewed 31 March 2016

I had a wonderful experience i definetly reccomend them. The bed was comfortable, the room was very clean, when I requested additional pillows no problem. The front desk person at check in was very friendly (Raven)

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Helpful?
Thank veraguy50
Manager_11525, General Manager at Extended Stay America - Houston - Greenspoint, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding our staff, comfortable rooms, and our convenient location! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Mesquite
Reviewed 23 February 2016

I've stayed here 3 times for business & although one of those visits wasn't a good one, it isn't a bad place. The hotel is located close to the highway (I-45 & beltway 8), the airport, the mall, restaurants,etc....The staff has been great all 3 times & I would stay there again. It isn't luxurious, but handles the basic needs...

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Helpful?
Thank Edwin R
Manager_11525, General Manager at Extended Stay America - Houston - Greenspoint, responded to this review

Thank you so much for posting a review of our property. It’s great to read that you had a comfortable stay and enjoyed our convenient location. I truly appreciate your kind comments regarding our friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Copley, Ohio
Reviewed 30 December 2015

The room was ready on time. I was clean and had everything I requested. I was there for 7 weeks. The staff was great. The manager Sam always had a smile on his face and ready to meet the needs of the guest. The front desk personal were great. Mrs. Patsy was a great person to be around. It did...

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Helpful?
Thank Robert V
Manager_11525, General Manager at Extended Stay America - Houston - Greenspoint, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that our staff provided you with exceptional customer service and accommodated your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Buenos Aires, Argentina
Reviewed 23 December 2015

It's very hard for me to rate this property. One one hand, my artistic side enjoyed meeting all the different people I met at the laundry room. Lots of decent, hard working people who come from far away to get a decent job in Houston to then return home on the weekends and who do not mind sharing their stories....

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Helpful?
Thank gmokatz
Manager_11525, General Manager at Extended Stay America - Houston - Greenspoint, responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed to read about the cleanliness issues you experienced. Please accept my apology. I discussed your comments with the team, and we will make sure we are implementing deep cleaning procedures as well as walking the property frequently. Our team is committed to satisfying...

Tamuning
Reviewed 8 December 2015

I reserved a room for six days and prepaid for those six days at check in. Because of my work schedule, I had to check out after two nights. It took me over one hour at check out to get the front desk staff to credit the refund for the remaining four days, as if they have never done this...

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Helpful?
Thank jbond795
Manager_11525, General Manager at Extended Stay America - Houston - Greenspoint, responded to this review

Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry for the billing issues you experienced. As this hotel’s manager, I can assure you that I have reviewed our billing procedures with our front desk staff. Our team is committed to satisfying our guests, so we are very thankful for...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry
  • Dry Cleaning

Additional Information about Extended Stay America - Houston - Greenspoint

Address: 13505 North Fwy, Houston, TX 77060-1011 (Formerly Studio Plus Deluxe Studios - Houston - Greenspoint)
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $88 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Greenspoint 2.5*
Number of rooms: 84
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - Greenspoint staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Second floor seems to be the quietest of all of them!”
 of 5 bubbles JC77098, 8 Dec 2016 | Read review
“Pet friendly !”
 of 5 bubbles LEOC933, 20 Oct 2015 | Read review
“patsy and scott help to assign rooms to accommodate travel nurses, room was near other travel nurses, never noise to bother me.”
 of 5 bubbles louellae, 30 May 2015 | Read review
“Unsafe parking lot.”
 of 5 bubbles 54shannons, 18 Sep 2014 | Read review
“The rooms are great, spacious, clean and smells nice. I don't smoke and hence I don't like smoking rooms on the second floor. I once stayed on the smoking floor and I never liked it. But I will always stay there anytime I am in Houston.”
 of 5 bubbles oluseyio2014, 8 Feb 2014 | Read review
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